Mancini’s Sleepworld

I purchased a mattress and box springs from this location, and took advantage of there 3 month satisfaction policy. I decided after a few months to upgrade the mattress I had purchased, which resulted in an additional balance due of about $ 350.00, which I was told I could pay when they delivered. During this process, my mother became gravely ill, and I was traveling back east about once every 2 weeks, so the process took a bit longer than anticipated. The phone number they had was my husbands, and when I came in to make the change, I gave them my number. One day, while I was back east, my husband told me that he had gotten a call from them out of the blue and that they would be delivering the new mattress on Sunday. I called and spoke to someone and let them know of my situation that I wouldn’t be actually getting home until late Saturday night, and that my concern was that I wouldn’t have the additional amount due until that Thursday, which was my next payday. I was told that was no problem, that I could give them a check to hold. They arrived and delivered the mattress, and I gave them the check, and I wasn’t sure if I could date it for the actual day it would be good or not, so the delivery driver called and spoke to someone and they confirmed that I needed to date it for that day, but they would be sure to hold it until he day I had given them. I gave them the check and paper clipped a note with those details on it, just in case the check went to a different person than the one I had spoken to. of course, they completely disregarded the note, the agreement and the check was deposited, and created a whirlwind of fees, and issues for me. at the same time, my mother passed away, so of course, this wasn’t my first priority, and by the time I was back in town and not dealing with my mothers passing, I decided to just let it go… Until I received a bill from a collection agency hired by Mancini to charge me for a $ 35 returned check fee. First they don’t update my phone number so that they contact my husband, who thinks he is helping me while I am out of town and sets up the random delivery, as I had actually never scheduled it myself… then they agree to hold my payment so that I don’t have to reschedule the delivery to the following week — not once but TWICE. and then they don’t follow up with their agreements. and the clincher is as a result they try to charge me a fee for their screw up ?? just doesn’t seem right to me. I have tried to contact their billing department, but I have not gotten any replies, and the collection agency is not at all helpful.

Bought a bed at Mancini’s today; it was the second store I visited. Good selection, good prices, good service — NO PRESSURE. The manager was knowledgeable and understood what I was looking for. Add no sales tax (this weekend), free delivery, setup, and removal. I am glad I decided to go to Mancini’s. High pressure sales sends me right out the door, as does a salesperson who is not knowledgeable.

We have been shopping for a new bed since the first of November. After visiting several stores, we dropped into Mancini’s today. We were greeted by Graham who did not try to sway our decision in any way and spent all the time we required to explain all the differences offered by the various manufactures that they carry. Graham was a wonderful advisor, personable and very helpful. We left feeling confident and comfortable with our purchase. And we still have 120days to try out our new mattress. Mancini is a great store and Graham was the best.

Need to update the review I wrote earlier this week. While I stand by the fact that Cal was very informative and helpful, I have had nothing but issues trying to get the mattress delivered. The stores have no control on delivery times or windows, the warehouse is strict on their schedule and will not accept special needs. I work, I can only be home at a certain time. After moving the delivery day every day, I finally had Friday open… well, I was available from 10 — 12, but they were unable to accommodate me, so I ended up having to cancel the contract.
I will go buy a bed from Sleeptrain and have it delivered by that night.
One more thing I wanted to add that made things even worse. I was able to get the corporate office phone number and left 2 messages for the area manager without a call back. I was told he was probably visiting stores, but anyone in the business world knows that we all check our voicemails, so after 2 messages, I would have hoped for a call back. I also left a voicemail for the owner Randy Mancini, who I was told was out of town. Their delivery process need to be updated and improved. While this bed may not have been a $ 4000 bed, I will need other bedroom sets over the years, and that next one may not be for the spare room.
Not only did they lose my business on this sale, they have lost my business forever.
******
Went to Mancini’s today to pick out a mattress. Cal was very informative and not very pushy at all. Was able to complete sale over phone, now just have to set up delivery. I’d recommend them again.

Do not shop at this store. Worst experience ever! worked with Jon, first
Mistake. Bought a mattress anyway. The delivered the wrong mattress. Went back & Jon had been canned. Set up for delivery for the right one. Was offered a 200.00 item but already had one. Was told we would receive money off for our inconvenience has soon as they talk to the new manager. Wrong! New manager said we will receive nothing. Again go elsewhere.

Mattress seekers. Listen to me carefully when I tell you that I would not recommend Mancini’s Sleepworld due to their poor customer service.
Mattresses are things which require some thought & attention as it is something I plan use use on a daily basis, for years and comfort and/​or money are variables towards the quality of the mattress I buy. After my research, I had decided on a Serta. Their website had several store retailers and online retailers. Mancini’s was listed amongst others.
Mancini’s provided the worst service from the beginning to end. Their salespeople gave me rudeness with an attitude, advertised items were not available at store, poor upselling bait and switch tactics, they have deliveries schedule problems. We went back a few times, extremely upset, irritated, and annoyed. Fast forward a week later and we purchased our mattress elsewhere and had it delivered with no problems.
For customer service, communication, to inspire people to return and to have people feel that they made a good choice, they are horrible. I was able to buy the same Serta for $ 6.00 less at another store and saved the aggravation.
Mancini’s is a bad business. Which is exactly why — if you want to see good business stay in business — you will want to spend your money elsewhere.
Weather you decide to buy a mattress in store, online or have it delivered, it pays to get clear on what you want. Doing business with a store that is best able to understand your needs, be clear on price, professionally service customers with respect, and make sure that you save money. If you deal with Mancini’s, you will be sorry.

Like most people, I rarely shop for a bed but just had a really good experience with Donna, the Manager at Mancinis in Petaluma.
I told her upfront I was just looking and my other half would need to approve but Donna didn’t pressure me and spent a lot of time educating me on the different choices available. I came away feeling really well informed and will be returning with my wife as soon as we can to buy our first new bed in 10 years. Thanks Donna!

WORST EXPERIENCE WITH A SALESPERSON EVER!!! Not only was Jon a salesperson but the MANAGER of the store! I’d give ZERO stars if Unilocal allowed.
It all started because my university student daughter was moving into an apartment and needed a bed. Before heading to school, we went to a local Los Angeles mattress store to see what mattresses she’d like to consider. Thinking I could call a store in Petaluma to have it delivered on Friday, July 31. She found three and I made my first mistake by calling this store and talking to Jon. I told him my daughter was interested in three and gave him the names of them. He had one out of the three and it was the the Serta Vantage Plush. Right away he wanted to know how much the other store wanted to charge me. I didn’t want to tell him and wanted to see what price he can give me. He told me he can’t beat their price without knowing and that I was being «difficult» and that I’m hard to work with. What? Because I wouldn’t tell him how much the other store would quoted me??? He finally gave me a price of $ 974.24 and told me that if I ordered the mattress by 2:00 p.m. I can have same day delivery. I didn’t purchase it over the phone because I decided to actually go to the store and see if it was the same mattress we wanted (I didn’t want to wait until it was delivered to see that it might not be the one we wanted) and I didn’t feel comfortable giving him my credit card number over the phone after the way he spoke to me.
Thursday, July 30^th, after driving ten hours we pulled into the parking lot of Mancini’s Sleepworld around 7:30 p.m. Walked in. No «hello», «hi» just «who are you buying a new bed for?». So I introduced myself to him and told him it was for my daughter who was with me and mentioned that we spoke on the phone. I didn’t expect him to remember me because the store has other customers come in. He asked me again what my budget was (I didn’t have one because this is a bed for my daughter and her back health is important to me) I just told him we wanted to see the Serta mattresses the store had available. He started pointing everywhere in the store and told me he can’t help me unless I give him a budget. I told him I will let him know when I need his help. A few minutes later while my daughter and I were looking at a mattress he blurred out that I was being «difficult» and that he has his monthly quota to meet and the «Canadian» mattress store across the street CANNOT beat his prices. My daughter’s eyes about bugged out of her head because she to couldn’t believe he talks to customers like that and I just ignored his attitude. I am an American living abroad in Canada. I found his demeanor and tone about the «Canadian» mattress store horrible. Canada is my home at this moment and I love the opportunity I have living in this beautiful place with beautiful people and his tone was very offensive.
We picked out a mattress, Jon took it upon himself to select the boxspring, we told him which headboard we’d like to purchase and Jon said «I’ll throw in the bed frame». I signed the Visa merchant slip and then he stapled the invoice and told us the mattress will be delivered on SATURDAY! What??? Buying this bed on Thursday evening should count as a Friday morning purchase by 2:00 p.m. and the bed should be delivered for Friday shouldn’t it??? Nope! It was going to be delivered on Saturday afternoon.
We got in the car and I was looking at the invoice and there was a charge of $ 43.63 for the bed frame. So I went back in the store and mentioned that to Jon. He said «I TOLD YOU IT WAS A BUNDLE SET. NOTHING IS FOR FREE». I don’t know how anyone else translates «I’ll throw in the bed frame» but I translate that as «free» and it should show up on the invoice as $ 0.
Oh! Another «shady» thing… Jon offered a headboard for $ 20 if I paid him cash if I wanted it. Also if I paid «cash» a nightstand, however, I forgot how much he offered it for.
When I got back in the car my daughter wasn’t comfortable with the whole thing. So the next morning we went to the «Canadian» mattress store across the street Jon recommended and they did beat his price on the mattress and they delivered the same day! We went back afterwards and just asked him for a refund. I would have paid $ 100+ more for a mattress then to deal with Jon. I’ve NEVER been so mistreated by a salesperson EVER!
You might ask why I didn’t leave when he was rude to me the first time. Well, my mindset wasn’t in the right place. I had emotional «byes» back in Los Angeles with family and friends, drove ten hours thinking I need to buy a mattress so Friday night we’d have a bed to sleep in (we stayed in a hotel Thursday night) and knowing I only had a few days left with my daughter before I head back to Canada.
The only thing I have to say is thank you Jon for recommending the «Canadian» mattress store across the street! I had the best experience there!

I went to Mancinis Sleepworld in Petaluma because it was my first time buying myself a new mattress. The Manager there Jon Goodman was really thoughtful and helped me find just the right bed. I’m sleeping so well now and I already sent my friends and family too. :)

I just drove all the way to this store and its not open on a Saturday? Sign on front door says out for lunch for 1 hour? Hello? Get someone in there to cover that hour! Don’t make your customers be inconvenienced by driving all the way their on a Saturday to find no one is even there. As well, there are business hours posted online and on the front door and nothing indicates that they take an hour off for lunch. Wont be going there to buy our new Tempurpedic … uhhhhh

Im sorry to see this store has a few negative reviews.
My boyfriend and I just left and we couldnt be happier!
We had the pleasure of meeting Jon, the manager and he definitely he knew his mattresses!
He pointed out the perfect mattress for us AND then gave us a deal we simply couldnt refuse.
Id recommend this store to anyone.

Worst experience! Do yourself a favor shop elsewhere even if you have to spend more money! They are very friendly when you go to make the purchase, however if you have a problem no one wants to help you. The warehouse crew, the store manager, the delivery folks TERRIBLE!
WORST CUSTOMER SERVICE — I have ever received!

Best mattress shopping experience ever. Tried a few of the other stores in town — there’s like 6 within a mile of each other — and Mancini’s definitely provided the best service (and price) in town! Worked with John Howell and could not have been happier. AND it’s true. Try out the mattress for 30 days and if you don’t like it choose a different one. We kind of rushed our first time out, and after 30 days went back and spoke with John again. Told him exactly what we didn’t like about the mattress and he pointed us to the some other options based on our «discomfort» with the first. Exchanged our mattress– no problem. Great store, great customer service!

This is the second bed we bought from Mancini’s and we’re very satisfied customers.
This time Elisabeth helped us find the perfect bed for our needs at the best price. She went out of her way to offer us a great bed that fit our budget. She made it work! Thank you, Elisabeth.

The service is unbeatable. The sales staff and manager are so incredibly knowledgable. I shopped 3 other mattress stores in Petaluma and this store ‘s customer service was by far Superior over any other store in town. I wouldn’t shop for a mattress anywhere else & I highly recommend them to anyone.

We have been purchasing from Ben when he was in the Santa Rosa store and followed him to the Petaluma stores — he is absolutely the best! We furnished 4 bedrooms through him and I can’t say enough about his professionalism and courtesy. The female co-​worker in the store needs to take come lessons from him but other than that — if you want a great mattress, bedroom furniture and good service stop in to see Ben.

So my wife and I stopped by Mancini’s in Petaluma to look for a new king sized mattress and box springs. We were met by a sales associate named Ben and he showed us several models. We found one that we both liked but weren’t completely sold on it and told Ben that we wanted to take a day or two to decide. Ben keyed our information into their database including home address and phone. We left with a written quote for everything we were «thinking» of buying. The next evening we receive a call from Mancini’s office stating that they were going to deliver our bed the following evening between 7 and 9PM. Wait, what? I told the young lady that we were in the store looking but never agreed to buy anything. She said that Ben had written it up as a sale and said that we would be paying with a credit card when the bed was delivered (COD).
Sorry Mancini’s. We may have looked like an easy mark to your sales associate Ben, but we were very clear in your store that we were not buying at that time and for Ben to try and push this sale through is simply insulting. You guys should be ashamed of yourselves for allowing this type of behavior to go on. Sleep Train, here we come.

Horrible Experience — Save Yourself a Potential Hassle and BUY ELSEWHERE
My husband and I just moved to Petaluma and bought 2 mattresses and 2 bed frames at Mancini’s. When the delivery team arrived several days later, they forgot the slats for one of the frames. Also, they needed to borrow our tools. We rescheduled with the warehouse to have them bring the slats. When they returned several days after that, they brought the WRONG slats. We had bought a discontinued floor model, and after numerous phone calls we learned that they had lost the one and only set of slats. They custom ordered a new set from the manufacturer. They came in almost a week later than we were promised. Twice through this frustrating experience, we were promised a call by the store associates and they didn’t call. We had to call them. I’ll also note that the warehouse called me to schedule deliveries at 9:00 and 10:00 at night, which I thought unprofessional. Now our new mattress had been sitting on it’s side propped against the wall for 3 weeks and was starting to bow slightly. We called and were told by the store associate that they would replace the mattress when they came to deliver the slats. After weeks from original purchase date, the slats were still not in. I stopped in the store on a Wednesday and told them I felt my patience was being taken advantage of, and I would like this to be resolved by noon on Friday when I had to go to work, or they could take everything away. Come Friday, the truck was dispatched to my house without the replacement mattress. 25 days after my original purchase, I was fed up with the errors and asked them to pick up the incomplete bed frame. The store associate had the nerve to tell me they would not accept furniture returns. Thankfully her manager overrode that and we returned everything we had bought there minus the one frame we liked. When I went in for the refund, the store associate blamed me for being hard-​nosed about my Friday deadline and «not giving her enough time» to resolve the most recent issue. We went across the street to another store and had perfect beds courteously set up in a matter of 2 days. Long story long — BUY ANYWHERE BUT MANCINI’s.

Originally I was looking to purchase a futon for a small space in my exercise /​meditation/​guest bedroom :-) so I went to the Futon store and checked out a mid price futon/​base/​cover and when I realized that I could buy a great mattress for same price I stopped by Mancini’s Sleepworld in Petaluma — just to look!
Less than 15 minutes later, and thanks in big part to super salesman– Ben– I purchased a great twin sized memory foam mattress with a super mattress cover (no bed bugs for this gal) and a medium priced base and free shipping, delivery and set up for less than the futon I had just looked at– no contest here
GO here– it is beautiful inside– easy access, great customer service and terrific options for all wallets and tastes– oh and the best salesman ever– Ben!

Great customer service. They worked with our budget and were not pushy and gave us an amazing deal.