Hertz Rent A Car

If 0 stars was an option, I would have chosen that. I was hit by a drunk driver while pregnant and needed a rental. I was referred to this location per liable party’s insurance. My husband went to pick up our rental and was pushed by the associate to purchase the most expensive rental insurance and was told that the liable party’s insurance would cover the cost. Under false pretense, my husband agreed and signed. After returning the vehicle, we were called by hertz associate saying that AAA had not paid the full amount owed and that I would need to contact AAA so that they could get paid. After contacting AAA, they then informed me that they don’t cover rental insurance. So what happens? They charged my credit card over 2,400 $ in insurance (I had the rental for almost 2 months). I called them and asked for an explanation as to why they would give my husband and I false information. The associate’s response was «well, sometimes they do cover it.» Well, «sometimes» doesn’t help, and «sometimes» was not mentioned during the actual rental. I tried speaking to manager and he said oh well there nothing he could do and to pretty much have a nice day. A friend of mine that works for hertz told me that they get promotions through insurance sales. Many associate’s push the insurance and go as far as lying to Customers for the sole purpose of a promotion. Where is the value in true customer service? How do these people sleep at night? They just took food out of my children’s mouth for a promotion. There is definitely some shady business there and now someone is getting a promotion at my financial expense. I will never ever give them my business again!!! I recommend you not trust their word when filling out paperwork and don’t purchase insurance, even if they push you and tell you it’s covered (clearly it’s not) or that it’s NECESSARY to
Purchase (another horror story that I heard about). Oh and by the way, the car I rented was filthy! And had not been cleaned or vacuumed.

Dave, Aimee, Matt, Jenn, and Singh are all excellent individuals and employees! I highly recommend this Hertz location! Avoid Enterprise and their low level of selection and super high prices!

I never use Unilocal or give reviews, but after last night, I feel like Hertz at this location deserves one. I am extremely disappointed. I rushed from work (Novato) to this location so I could get to Hertz before closing time (6 pm) I got there and all the blinds were closed, it basically looked closed, at this time it was 5:50pm (I apologize and HATE being one of «those people» who come in last minute) but I decided to take the chance and went in anyway. I walked in, and received no instant friendly «Can I help you?» I walked up to an employee, who was sitting in «Lauren’s» spot, so I am assuming the young brunette who helped me was Lauren. I asked if I could make a reservation. Already feeling like a huge inconvenience I decided I did not want to address any of my questions or concerns. I basically wanted to get my name on the books and get out of there. However, I had my AAA card, and a couple discounts I printed out that I wanted to be applied. She said she couldn’t apply anything until the day of pick up (that isn’t true, the first time and only other time I rented a vehicle the guy took my drivers license, applied all discounts and gave me an estimate of cost.) I also asked when the VERY LAST APPOINTMENT I could have for pick up, she said 5:30, 5:30 and you close at 6? I am making my appointment now, so all I have to do is sign, pay and drive. I asked, «5:30 ?» She looks over at a manager who just walked into his office he nodded and she looked at me and said «yes, 5:30.» Thank you Mr. Manager for being so accommodating and letting your employees know that they don’t need to help returning clients. Again, I work in Novato, I can most likely get the «okay» to leave 15 – 30 minutes early, but if not, 6pm would be MAX time, and I never get into Petaluma after 5:50pm. I just want to make sure I have my name and a vehicle saved for me. Last night, I left without a confirmation number, and a total estimate of $ 96.00. Already, that $ 96.00 is not correct, because I am under the age of 25 which adds on an additional fee. I called in this morning to cancel my reservation, which, come to find out, was not showing up in their system. Great job. Also, nice gal on the phone, informed me that Lauren is new. That’s ok, but being new doesn’t give you an excuse for rude, lazy and not helpful service. ALSO there was a MANAGER in the business with her! WHERE WAS HIS HELP?! Wish I could somehow let higher management know how poorly this has turned out. My first experience here was amazing and so incredibly helpful and all my worries went away with Matts help (found out he no longer works here. So the email I had sent him this morning will go ignored) But this experience has just left me upset.

I was really disappointed with this Hertz location. The car was not clean inside or outside and after they told me they had a «no pet» policy, we inspected the car and it had white dog hair all over the back seat. I don’t think the car was even vacuumed. I took the car anyway because I wanted to get on the road (and it was Christmas eve). When I returned it today, I was told I would be charged $ 30 to add 2.5 gallons to the tank even though I received it on less than full. You would have thought they might have waived this fee seeing that I had a car that smelled like a dog (that was the inspector’s comment today), but that did not happen.
I will not be renting from this location again.

Hertz always has the highest prices of any major carrier. The Petaluma office is only open for 3 hours on Saturday morning and they will charge for the full weekend when you return after 12:00. Their insurance fees cost more than the rental car fees! Ridiculous. Never using Hertz again.
Would also prefer to pick up the vehicle with a full tank of gas and clean windshield at the least. I hate having to stop at a gas station before leaving on a trip and I don’t mind filling the tank before retuning if it starts out full.

Don’t know where to start with this company.

I rented a van to drive cross country and this was the best it could have been. I always thought Hertz would be more expensive then the other companies but they were by far the most reasonable for going out of California. The car itself served us perfectly and I am sorry to find out that this model of Dodge Caravan is going to change. We were in the hot, humid weather and it was comfortable in all areas of the van. I can not say enough how this car made our trip better. The company was easy to deal with too.

When I came to the front of the office, I was very surprised how run down it looks. Not usual for Petaluma businesses. The whole walk covered in weeds and dead flowers and building paint looking old.
The agent was friendly and helpful.
But when I went out to my car to do the walk around, discovered it was very dirty!
My 2^nd worst car rental experience.
The worst was another company with blood all over the seat!

This review is for Jenny. I’ve rented from here a couple times but my last rental with Jenny was the best service. She handled my rental out and the return. They didn’t have the car I requested so she upgraded me at no extra charge. I’m renting from them again soon. Props to Jenny for her customer service skills!

Rental was disgustingly dirty! Coffee stains on seats, no floor mats, dirt on floor, sticky stuff on backseat center console, and tape on window. The price was why I go to Hertz and AAA but after this rental not planning on renting again. Car was way filthy. Mentioned it when I return and her reason was it came from SF. Well you can still clean it, one detail will do it for a few rentals!

Still great,
New office staff are making things a little more troublesome then before tho.

We were happy with service and available cars until we returned the car. The lady at the counter «sold» us on the price per gallon they were pushing to bring the car back without a full tank. She straight up told us they’d only charge for unused tank; we brought it back ¼ full and they charged a full tank…26 gallons. Totally lame. We’ll never go there again– and we’re local.

This hidden gem sometimes gets forgotten since it’s kind of tucked away. The best places usually are. Well priced, friendly staff, decent selection of cars and able to get you on the road fairly quickly even if don’t have a reservation.