G&C Auto Body- Petaluma

I was driving on Richmond Parkway this morning (6÷6÷2016) preparing to turn left
onto 580W, when a G & C driver in car # 426, turned left illegally from a right lane,
nearly hitting me.
If this is the kind of employee G & C employs, I will never use your service or recommend your service to anyone I know. The driver of this car needs to me terminated.

Personally, I started using G&C many years ago because it was a local business and my insurance agent recommended it. I have never been disappointed. I just needed them again this week. Estimate in less than 12 hours. Price was right — saved $ 300 over comparable shop in SF. G&C are real pros. BTW, They fixed my very first car when I was in college and I am now retired and I am willing to drive out of my way to have them take care of my car. They do it right and know how to take care of customers.

I was referred to G & C auto via a family member. I was skeptical because of this company being a chain business. I have a new 2015 Honda Accord and wanted it to be fixed perfectly since the car is brand new. I was very pleasantly surprised and couldn’t have been more happy that I brought my car here. Michelle took my initial call and was wonderful through the entire, She is very professional and handled my claim perfectly.
I was told a certain piece would be fixed and not replaced which I was not happy with, but Michelle assured me I wouldn’t be able to tell at all, she promised. I dropped my car off and they arranged for a rental for me, that was a very easy process. I was told my car would be ready by 5pm that same day. Michelle called me during the day to let me know they found a few more minor things that were damaged and that they had the parts and my car would still be ready by 5pm. Michelle kept me in the loop the entire process. I showed up at 5pm with the rental car which they arrange to get back to the rental car place on their end, which made this process even easier. Michelle walked me out to my car and I was shocked, it looked brand new again, and that piece that was damaged you can’t even tell at all, paint matches perfectly. I couldn’t have been more happy with the customer service and repairs to my car. I will recommend G & C Petaluma to anybody who needs an auto body shop, they are wonderful. Also, Amy at G & C was very helpful and professional as well. Thank you all for doing a fabulous job on my car, you sure delivered!

Absolutely stellar service and exceptional work done on my vehicle. Michelle kept me informed every step of the way. Thanks G&C. Now I know why your’e the best in the North Bay.

Terrible customer service. They were recommended to me through my insurance company as a select service auto body shop. We brought our vehicle in to be checked out. One week later and no estimate yet. We called several times to follow up but and was never able to speak to the person who did the estimate. We were told that they would get back to us. No response.
Not waiting for the estimate anymore. taking our vehicle to Shotwell’s. End of story. They are terrible. I do not recommend them to anyone.

Best place to get your car fixed in the north bay hands down. Amazing customer service and they will do whatever they can to make sure you walk away happy!

Jordon Rocks
Conscientious, patient and kind. In terms of customer satisfaction, he goes the extra mile to make the experience special. He offered to bring me my car when the alignment didn’t pass and it wouldn’t be ready when he had said. Wanted to make it up personally. Exceptional.
Thank you Jordon

Another highly satisfied customer. From start to finish, everything went very smoothly. Laurie (Lori?) was my Rep, and she was awesome. She kept me informed the entire time, either calling or giving me updates via text. The guys in the shop did a beautiful job with the repairs, and even went «above and beyond» by cleaning and buffing out some non-​accident related marks on my truck. Everything was beautiful!

Great service after accident which left me shaken. Michele was patient and thorough with all steps in the process. Thanks for a really good job. Would recommend to friends.

⁵⁄₅ Amazing customer service. Michelle worked tirelessly with both the insurance company and the dealer to make sure everything was done right. She provided daily progress updates each evening until the car was fixed and even came in on a weekend so that I could pick it up with my busy work schedule.
⁵⁄₅ quality repairs. No corners were cut and the paint match was flawless. The car was cleaned up inside and out to give my the feeling I was driving off with a new car.
Will definitely be taking any future body work needs to G&C Petaluma.

Just had a great experience with G&C Auto Body Petaluma. It started with a ‘while you wait estimate’. They called me a week later and said we have the parts and bring the car in. The job took less than a day and they delivered it back to me good as new, washed and cleaned inside and out!

I was in a car accident the week before last and honestly I couldn’t say better things about this G&C Auto Body. After my accident, I looked up the reviews for local auto body shops around Petaluma. It’s hard enough being a woman with car problems but this place made me feel very welcome. Even after my car was declared a total loss, I have to really thank Patty and Alexi for going the extra mile to make sure all of my belongings that were left in my car were stored safely until I could get back to Petaluma again. It really meant a lot to me so thank you guys so much and if I ever have any other auto body issues, I will come back here in the future.

Been here three times unfortunately but they do excellent work and are all about the customer. Laurie stayed an hour late before the holiday weekend so u could come get my car. Highly recommended if necessary.

I have brought my vehicles there several times. The last time we found out they charged us for new parts and put old parts on. How do we know, my husband has marked them. We called them on it. Will never go back.

I have been hit 3 times in the last 2 years and have taken my car to G&C Auto Body each time. Each and every time I have been impressed with the quality of work and excellent customer service (thanks Lori!).
The last time my car was there, however, they really went above-​and-​beyond. It just so happened that while my husband was picking me up after I dropped off my car for service, his car tire blew. Lori had his car taken into the shop and had the spare tire put on at NO CHARGE right on the spot. It was so amazing… especially considering we had our 3 little kids with us and we would have been stranded with no car.
We were so grateful for their help and, again, overly impressed with the wonderful service.
Thanks G&C!
Christina H.

I was rear ended on 101 a couple of weeks ago and brought my vehicle in to G&C to get the bumper fixed (minor damage, mostly cosmetic). I was able to have the damage appraised by Eldon from Nationwide on-​site (who was great) and from there Lori took over setting me up for the service. Lori was very friendly and professional throughout the whole process. I was able to drop my car off at 8am and have it back that evening and even was texted photos of the progress throughout the day. My car looked great both inside and out and I’ll be happy to use G&C the next time (inevitably) some dingus decides to look at their phone vs the road and takes a chunk out of my ride.

Great body shop, consistently good work and wonderful communication between client and staff. I have used G & C many times over the years and I would never consider going anywhere else!
Helen

My fiancé got into a front end accident in a 2013 Ford Edge and was referred to G&C by our Insurance company (I was stationed over on the east coast and could not be involved with the repairs). The accident was in December and it took them two months to «repair» the vehicle at a cost of $ 20,000+ just short of totaled. When my wife picked the vehicle up, she stated it felt jumpy and «stalls» when shifting gears. She also noticed that the car was not detailed upon pickup (even though $ 400 dollars were charged) and scratches to rear bumper. She had to go back to have these issues corrected and they assured her nothing was wrong with transmission.
She insisted there was and finally they agreed to have another company run diagnostics on the transmission. On the trip over the car DIED in the middle of the road! This was after everything was supposedly like new at pickup and checked over in the estimate (TURNS out G&C didn’t check transmission. So who knows what they do check during the estimate). We were informed the vehicle needed a new transmission for a cost of $ 5000 (which would of totaled the vehicle before repairs). We had no choice, but to agree to have a new one put. One week later it was ready to pick up. Once again my wife said it was not driving correctly and they told her everything is good to go. She insisted that they take it to the local ford body shop to have it looked at. (at this point we had no trust in the body shop). Ford stated the «new» (come to find out, rebuilt) transmission was messed up and needed to be replaced. At this point it was the end of March and my wife was moving back east. The body shop, transmission shop, and Insurance agent in California was saying everything is good. I decided the best thing to do was get away from G&C and just get the car looked at when we arrived in South Carolina. We drove the vehicle ACROSS THE COUNTRY ! With our fingers crossed we would make it .
On the way the windshield started to crack from the side. This lead me to believe there still might be frame damage. Once we arrived to South Carolina we brought the vehicle to a body shop to have it looked over. They told us the frame spacing was off and that the frame was NEVER FIXED (it was on paper and charged saying it was by G&C). They also said the transmission is defiantly messed up.
The car was TOTALED in South Carolina four months after the Accident and car payments! G&C allowed us to drive a TOTALED across the country putting my family and I at risk.
This whole experience was a nightmare and I’m surprise they are even are in business .
Just look at the 19 Not recommended reviews at the bottom of the page. Most of them are bad.
AVOID

Jason and his team have consistently gone above and beyond over the last few years. I have had wonderful experiences with G&C in Petaluma, and so have those who I have referred. They have repaired my vehicles on more than one occasion, and have restored them to better than original condition in both circumstances.
They work with your timeline whenever possible, are considerate of the inconvenience that accidents often cause, and always make sure you know that you’ll be taken care of to the best of their ability.
They also walked me through the repairs, and introduced me to the technician who would be repairing my car. It was great to see that everyone involved cared about the outcome of the situation as if it were their own car…
When needed, they provided me a loaner car at the drop of a hat when my rental car fell through.
I highly recommend G&C, and will continue to send family and friends their way.

At first I thought I was going to be taken care of because it was «the new body shop» in town, but I was wrong. I took my infiniti in for collision repairs and they put defective, after market parts on my car. It took 3 different trips to the body shop to finally get the correct infiniti parts put on my car. However, no less than a year after they completed the work on my rear bumper, the paint started to bubble and peal. I thought they guaranteed their work so i took my car back and spoke with the general manager. He said he would call me back in 2 weeks, but I never heard from them again.
poor customer service, poor workmanship, no guarantee on work.