Comcast Service Center

It pays to visit this store. They go out of their way to help. Meanwhile, phone support is beyond horrible. Comcast should can phone support and give raises to these guys. Sadly, I still don’t have service, but it’s not because of them. There’s a reason why monopolies are bad for consumers, yet cable and internet are still granted monopolies. At least I know I can walk in here and talk to a human who can make stuff happen. Thanks, guys!

Beware. Comcast/​Xfinity is not living up to its promotions and contracts. Plan to sue or get out of current do to breach on their end. Not delivering promises (prepaid Visa cards) as advertised and said at time and before installation. Call center is somewhere in India. Service is TERRIBLE! Donot get sucked in. Go Netflix. All the way!!!

I give Miss Bee, the manager at the Petaluma Comcast location, five stars!!! I had an issue with my bill and I have to believe if it wasn’t for her the problem would not have been resolved in my favor. She went to great lengths to make a wrong doing right!!! She’s a fabulous manager and the company is very lucky to have her! Huge plus for Comcast.

Sitting here trying to return a box. Only two people. About 20 of us waiting for service. According to sign in sheet average wait is about 35 minutes. Makes me glad we cut the cord.

In and out. I waited 5 minutes. This was very happy making for me! Thank you Comcast! Almost makes up for the 3 hours prior to of being online then on the phone problem solving in my home that brought to this point. And the Associate did smile and say hi which I appreciate. Thanks Comcast! This time. Of course. I still need to go home and try and get online again

When businesses become too monstrous to care about customer service it looks like Comcast :(
Dear Sonic, please bring your internet to Petaluma soon. Cable television died.

Senior citizens beware and everyone beware.
Second time I will have to go Petaluma to return a box of equipment I never ordered.
Then they charge you on your bill for non usage.
Why doesn’t the government agencies do something. I heard a woman on KGO this May 2015
tell the same story I am telling. The visiting attorney on KGO told the woman to call customer service. Ho Hum
First time I returned the equippment, and the service clerk appeared to know what he was doing, the charges did not come off my bill though. I had to call and
speak with someone in I believe Manila. More of my time!
I have specified that we don’t stream anything therefore we don’t need streaming boxes.
Another box was sent about 5 months later.
We all know that Comcast has been voted the worst company in America.
I will switch now. Unfortunately Sonic is not in all parts of Sebastopol, therefore I might
have to go with ATT which can also be a nightmare.

The only reason to go here is to pick up and return boxes and remotes. Anything else they just make you deal with the Comcast customer service people from all over the world. Long lines and employees setting up their fan at the desk instead of helping customers. Horrible on timing as well

Comcast sucks and this place is loaded with liars that just want to make commission and nickle and dime you for everything.
I went in looking for only internet. I spoke with some guy named Jose that told me that they had a special for $ 29.99 a month. I thought that was an okay deal, so I agreed to it. He then mentioned for an additional $ 20 a month I could get TV cable. I don’t really watch TV, but I asked if sports was included because baseball season was starting and I figured that $ 20 a month was cheaper than going to a bar several times a month to watch the game. He assured me that sports was included. Of which it clearly wasn’t once I got everything up and running.
He asked if I needed someone to come install (which was $ 50 or $ 100– can’t remember now) or I could do self installation for free. I chose the «free» option.
I went hope tired to install and it didn’t work, so I called a tech guy on the phone for him to walk me through and they still couldn’t get a signal to my «cable ready» apartment. They told me that at no-​cost a technician would come out to my place and get everything set-​up.
Once they came to my house and the original line wasn’t properly grounded, so 4 hours later everything was set up. No one told me it was going to cost me $ 130.00. So I was a little pissed to say the least when I got my first bill only TWO WEEKS (but they bill me for an entire month) into my service, showing that I had to pay $ 30.00 for the self-​installation and then another $ 130.00 for the tech to come out. So I had to pay $ 160.00 for installation! Which is crazy when is was supposed to be all free. Not only that, but then i’m stuck with $ 50 service that doesn’t even have what was promised.
Jose is a liar and Comcast are thieves.

Recently I called Comcast to upgrade my service. I wanted to add an outlet, maybe two and was told that there was a bundle that included 5 HD boxes. Based on that information I went with the 2 extra outlets. Then my bill comes, there is a charge for $ 9.95 for an additional outlet charge. So, I call today only to be told that the bundle only includes 4 outlets not 5. I am really upset. I purchased 2 additional TVs for the 2 additional outlets. I would have only purchased 1 TV and only had 1 installed. So I call to complain, for the first time ever and am told Sorry, can’t do a thing about that.
Not cool Comcast employee! Clearly attempting to pad a sale. Not happy AT ALL.

Tired of being transferred around call centers in India before eventually being hung up on? I was so I went to talk to a real person about service issues I had been experiencing and a friendly and helpful guy named Jon actually helped me.
I still think Comcast is a really expensive and terrible company that will change your rates as soon as your «promotion» ends. As far as going into the store and having them help you though it is certainly worth a try.