Brian Delaney- Farmers Insurance

Called for a quote Extremely rude, I was up front with him from the get go on what I was looking for he called me back with in the time frame he gave me so that was the only plus but then he acted like a child becuase I was only intrested in getting insurance on one vehicle and not changing my renters or anything else he raised his voice and hung up on me.
Most unprofessional insurance agent so glad I saw this side of him If you are considering him please don’t waste your time petaluma has many other agents that are more than happy to help you with a friendly and professional and would like your business

The best !!! Omg I love Rebecca. She helped me out today. Went in to get insurance for my brand new car. Had gotten a couple of quotes elsewhere but wasn’t satisfied and was recommended here. Not disappointed at all. She was so helpful. She answered all my questions and yayy! Best of all, I now have I car insurance at such a low price ! Trust me I searched everywhere for the best prices. And thankfully found them ! Oh and by the way she speaks Spanish. My parents will be going in this week to meet with her.

Brian insures myself and all my family members. Brian has made all my insurance matters a breeze. His level of knowledge is vast and there hasn’t been a question too small or a situation too big for him. He is always available and when he isn’t, his assistant Rebecca is. Rebecca is the best! She has helped me out with a couple of different insurance matters easily and quickly. Together, Brian and Rebecca are a team that I would highly recommend. They enjoy the insurance business and helping customers like me, it shows!

Brian and staff have been exceptional to work with. I had a claim on a rental property that was significant and they helped me through the entire process and took care of everything, even things i had not thought of.
They are extremely courteous, professional and very knowledgable.
i would recommend this agency to anyone.

Great service Rebecca, Brian’s assistant is kind, knowledgeable and great with handling any question, Brian has tons of experience great to know I can rely on someone who has work for farmers for over 25 years. best insurance office in town that’s for sure

Worst agent I’ve ever had. Been using Brian for the last 6 years for my business. Recently had 2 different insurance agents and 1 farmers agent come give me quotes for my workers comp and found he had me mid classified and had me paying 2 ½ times what I should have been paying. When asked him about it, he called me an A**hole and told me he’d been selling insurance for 30 yrs and I didn’t what I was talking about! On top of that I got my liability changed 6 months ago w/​better coverage and lower deductible for %57 of what I was paying. (I’m sure so he could make more commission)

I have had Farmers Insurance for the past 25 years through an agent in San Rafael, I have never had a problem and have had several claims over the years and have had great service and prompt attention to the details. While there are always issues with big companies I think it is very short sited to take a corporate complaint out on an individual agent, but then again anyone that does not even follow up and check on their insurance to make sure it is in tact really isn’t that bright anyway! I have known Brian for years and while we are not «hang around buddies» he is a stand up guy and a fixture in this community.

Beware! We have had Farmers for 10 years. They’ve insured our home/​autos and we’ve never had a claim in a decade. We bought insurance on investment property we acquired and paid the annual premium in full. Farmers canceled our policy some months later for having a tree branch touch the roof. We fixed this immediately and emailed photos. We were told the insurance would be reinstated and Brian Delaney apologized for the ordeal. We took his word for it that the insurance was reinstated but IT WAS NOT. We sold the property later on in the year and called to cancel the insurance and found out they never put the policy back in place which means they left the house uninsured for months. If it would have burned down — we would have been screwed! Then, these people reinstated it and sent us a bill for back dated insurance! Calls to Farmers Insurance fall on deaf ears and they don’t care. Scary. Run away or get everything in writing. Very frighting company. Terrible customer service and we’re still arguing over the back billing! It’s been a nightmare.