AT&T

All AT&T stores are super bad, but this one is the worst. This store always seems to hire one type of employee: the one that doesn’t care about the customers. The employees only goal is to sell, even though they have no idea what services they are selling and how to operate the phone they are trying to sell. Don’t go to this store. Even though, ATT website sucks, it’s a billion times better than this store. So pretentious with nothing to show for.

Quick with cutomer service and friendliness, but why is their system
Not working when i wanted to come in and just change my e bill to a paper bill… I cant access it online because i dont know any of the login info… You would think this is quick and easy but no…

I’ve never been happy going into att because the people are always rude and never seem to help me with my problem
They always mess up my plans and they always make my trip there miserable. The last couple of times I’ve gone to att amanda and stacy have helped me more then ever. Me and my mom brought my 82 year old grandma in and they showed her how to use an iphone, and also showed my mom who’s had an iphone for the past 3 years more stuff about her phone then she knew. They’ve been such great help and they’re the only people we will go to. Whether it’s a simple problem, or the biggest problem ever they’re always there to go the extra step to help us with anything. I’ll never go to another person at att, and would recommend anyone I know to go see amanda or stacy. Definitely the best reps ever!

Exeremly disgusted by my experience at this location. I have been a long time customer with AT&T and have multiple accounts including a business account. In all of my years of dealing with AT&T I have never been treated with the disrespect that was portrayed in the Petaluma store.

I was told I would be receiving a $ 100 bill credit after 90 days from switching from Verizon to AT&T. Turns out I’m not getting the bill credit because I did not purchase a new phone when I changed service. The sales person either lied to me, or was ignorant about the details of the credit.

I walked in thinking that I was going to receive some of the worst treatment ever as I saw all of the reviews for this store. BUT to my surprise I was greeted with a smile and a positive attitude. Then I was treated like family when the Store Manager «Vanessa» came over and introduced herself and asked if I had been helped. She was extremely professional very knowledgeable. This Store Manager is one of the good ones if you ask me. I was in and out in no time and I came back several hours later to purchase a phone case just because of the outstanding experience that I had… (and maybe her pretty eyes too). Just goes to show you that if you focus on the customer then they will always return and stay loyal. Thank you Vanessa.

Having had many not so good experiences with AT and T, I am happy to say that I did get great service today from Vanessa and Devin at the store. They solved problems I have not been able to get solved with hours on the phone with AT and T. Thank you both for giving me great customer service.

Service was so rude here. I was frustrated with the very poor service, but the employee (Suzan) told me to watch myself. I was appalled. Never using At&t again.

I received my new Samsung upgrade in the mail, and had no idea how to insert the SIM card (even watched a YouTube video on it)…the last thing I wanted was to force it or damage the phone, so in desperation, I went to the AT&T store.
It was the same evening that the iPhone 6 was released, so I expected a horror show, but I was greeted at the door by Devin right away and another employee. I thought they were going to make me take a number, but they helped me immediately.
It took Devin maybe 35 seconds to get the SIM slot open and, bam, I felt like an idiot. I also needed a case for my new phone and was going to wait to get one cheaper online. But they had a deal going on, and I just wanted the «initial new phone set-​up stage» to be over with, so I bought the tempered glass protector and a pretty cute/​sturdy case (they installed both for me). I’m bummed I didn’t remember the other employee’s name, but he kind of looked like Adam Scott (Parks & Recreation). Both were really professional, calm, friendly, and didn’t push too hard on trying to make a sale.
Anyway, thanks Devin and the other guy!

Stacy was great. It was better then talking to the people ATT over the phone. Was a bit slow but it was a complex sweet up switch.

Here’s my tip of the day: it helps out when you don’t flip out. I had surprisingly great service at AT&T today and even though their signal sucks half the time I got to give it to them for customer service. They sometimes blow it but generally have helped me out with every hiccup. I wish I remembered the guy who helped me today because he was a rockstar… What can I say I’m not so great with names

Came in for a new phone protector. The employee who greeted me at ATT explained that they were quite busy and I’d have to wait a while for someone to be able to help apply the tempered glass to my screen, so I did what any impatient person would do, bought an $ 80 plastic lifeproof case. I returned it days later because I hated how cheap the plastic felt. I traded it in for a similar setup to one I had before, and I’m much happier. They did a great job helping me put on the tempered glass screen protector, and I didn’t even have to wait because I came when they weren’t too busy.

Worthless.
They don’t accommodate their service to your needs.
They try to sell you everything in the store relentlessly.
They don’t even answer the phone.

This store is the best! The experience feels personal and friendly. They go the extra mile to be helpful and informative on plans and products. Compared to other stores I’ve visited its a standout on service and friendliness. Taj and Luicelle helped me with my questions etc and they both were awesome! Thank you.

Terrible customer service. I came in because I had questions about my internet. they made me wait for half an hour! when I told the worker who was just standing there doing nothing that I had to go, he didnt cared if I left. Just to see what he would say, I asked if there were other AT&T stores in Petaluma because I wanted to «buy» a new Note 4 phone. He immediately responded saying that he would help me that second. I just left

Great Petaluma Store. They are always helpful and seem like they have fun. I would recomend to set up an appointment before you go.
They are honest and good to work with.

The gist of it is, they’re pleasant enough on a one on one basis, but the stores have been so heavily reworked and retooled that now it’s a slog to get anything done — as a result are loaded with waiting list people and the overall experience is lengthy.
Kind of annoying to come in (admittedly at peak-​ish after-​work hours around the release of a new phone) and be told the wait is almost an hour… But ATT lets you do almost everything online with a chat support rep, so that part is an option.

If you are looking for wasting hours trying to fix the screw ups they made to your contract, then this is the store for you. The associates only care about their commission and the female manager is as clueless as a new employee. This store seriously makes Sprint seems like a better option. I believe they took the AT&T motto «Rethink Possible» literally, because sells before customer service, always. They are deceiving and they have no idea about their own services, they shamelessly lie to you about contracts, and never actually help you. Go to an authorize retailer, such as, Cellular World, instead. Oh, and would you like some U-​Verse with this review, AT&T Petaluma?

Services sucks! I came in to replace my phone, and it’s sell, sell, sell. You want u-​verse, I-​pad, bundle of accessories. Twice I was told I would be paying a certain price, then the bill comes and it’s more then they said. This time I had to come back because they put me on a payment plan and insured my phone, when I asked them not to. I called at@t and they said I have to go back to the store to fix it. Waited 1 ½ to be waited on to fix what they did wrong. As I waited, I watched people who did not have an appointment come in and be helped before me. No manager. I WILL NEVER STEP FOOT IN THIS STORE AGAIN.

This place sucks ass. I have never had a good experience here. They always try to get me switch from my «old plan» that I am totally fine with. The customer service experience is fair, sometimes good sometimes not. Very inconsistent. The policies are different each time you go there. First they can get you a replacement next time they can’t, another time they can only mail you one. What is the damn policy? It would be nice to have a little consistency.
Anyway I hate it. I would go somewhere else but I figure it would be the same no matter where you go. This is just how customer service is nowadays.