Amica Mutual Insurance Company

Amica customer service may be great for their customers, but when it comes to a claim that they have to pay out because their customer is at fault for an accident they lack professionalism and time courtesy. My incident occurred last month April 4^th with a driver who slammed on his brakes for no reason other then he heard a motorcycle and was unsure where it was located. That motorcycle was me, and the driver insured with Amica decided to cut me off and slam on his brakes, causing me to run in the back of his car with my motorcycle and flying 15ft into the air and 20 ft away from my bike. My bike was totaled, thankfully I lived with minor injuries.
I did not hear from the gentlemen’s insurance (Amica) until the following month because they had been calling the wrong number, when we finally made contact the first insurance representative Joseph Winkle was very professional and understanding. But the lady working on the claim in claims department Tonya Chandler changed my whole prospective on the company as a whole. Every conversation with her she kept condescending tone and ery passive-​aggressive, with poor customer service skills from the beginning to current. She always has sarcastic remarks and seems more concerned about the amount of money it will cost for my bike, rather then concerns about my questions and regards. It’s sad that this one person represents Amica in a poor matter that has made this situation very difficult to complete. I would recommend training her with customer service skills if she continues to work with them so nobody else will have to deal with the same treatment she delivers.

Amazing company. The customer service is spectacular. There is a reason they win consumers’ respect, as evidenced by JD Power, consumer advocate Clark Howard, and many others. They’re there when you need them. I’ve never seen another company that pays out claims in a matter of days rather than weeks or months. And they actually take the time to explain your coverage so you understand what you’re getting. They make suggestions and guide you without making you feel at all pressured, and answer questions fully. Best of the best!

I’m done. I’ve had Amica for 40 years. I ‘ve never filed a claim. I am a very defensive driver. I can’t remember the last time I got a speeding ticket. I’ve never had an accident. I own a Honda CR-​V, 2001, in great condition. Last year they finally gave me a good driver discount, but then I mistakenly made a U-​Turn here in sleepy Alameda. The intersection was completely empty, so there were no consequences for anyone but me. I paid the $ 150.00 fine and thought the matter was over. I paid for my mistake according to the city of Alameda.
Amica however, feels that I should be penalized for a few more years. They’ve increased my premium by over $ 300.00 per year!
This is nothing more than legalized extortion.
It may be their right to fine me another $ 300.00 annually for a minor inconsequential mistake, but that does not make it right. No interview, no inquiry. Just oh by they way, that ticket is gonna keep costing you for years!
I’m done. This was a decent company, but like so many, greed is taking over.

I don’t know who these people are who give this company a good rating. My experience in california with this company has been terrible. The response in California has been poor. After having this expensive policy for everything we owe our cars, homes, rentals etc; and paying high premimum for several years now I know what a poor company this is.
I had my first accident (I was rear ended) I know what this company is about.
Their road service is a joke. If you ever use the road service they jack up your premium or totaly cut you off because you use it.

I don’t get this. These guys were great when I was in CT. They had always been fair with claims and always had excellent service. Yet these guys in California are absolutely terrible. I am spending nearly $ 10 000 a year on a variety of insurance service, yet I feel like I am dealing with GEICO as they can never do anything fast and they never pay properly. I have made several complains with their management on different occasions, yet things never seem to change. It’s the same BS as it was from 2013. While the service is bad like usual, but my rate has steady gone up every year. When I became an AMICA customer years ago, I thought I would be with them for life. Yet I am seriously consider switching after my policy expires next year, it’s just not worth the 10% premium when they provide the same level of service as the other companies.

My car was vandalized and needed hood repairs. I got an estimate and sent pics of the damage and was sent a check minus my deductible ($ 100) the next day. The Rep, Kelly Short made the whole process quick & painless. Extremely satisfied with Amica. Great Insurer!

Last year I was rear ended on the highway. I was stopped in traffic, and the dipsh*t behind me was driving under the influence, while texting. He hit me so hard my glove box popped open, all the stuff in the back of my Acadia was on the dashboard, and On Star Emergency dialed in to ask me if everything was okay because the emergency beacon was tripped. I later found out that both of my ankles were sprained, my neck and back were a real mess, and my right shoulder was dislocated. Fast forward through the claims and treatment process, and I learn that Snake Farm was living up to their reputation. My Agent did very little to help, no one explained things to me, and if I didn’t hassle GEICO (the other guy’s company), nothing happened. They had ZERO interest in helping me, and 100% attitude.
So I called Amica, and talked to Marilyn, who spent lots of time explaining coverages, customer service, their philosophy, etc. No one has ever spent that much time explaining insurance products to me, nor has any insurance company listened to my concerns, complaints about past carriers, the way Amica has.
JD Power and Associates rates Amica very high, and I can see why. They don’t give lip service, they provide CUSTOMER service, and have shown me they are keenly interested in providing me the best coverage for my needs. I feel secure knowing they will be there when I need them.

Just got off the phone with a helpful, yes HELPFUL insurance agent named Will from Amica. He helped me navigate through the very confusing world of auto insurance. He was very knowledgeable and explained everything to me in the simplest of terms. I got a great rate and based on my prior research a great company to work with. They even included a free year of concierge services!

You can’t judge performance of a Insurance company until when you need them, meaning a claim is filed. I have been with #Amica for more than 10 years insuring my Honda CRV. Recently my car was stolen and Police recovered vehicle in completely wrecked condition.
Filed claim and was resolved within a week. They also gave me 2 weeks of car rental until I bought another car. I specially thank my agent Ms Tonya Chandler from Peteluma Ca office for her professionalism and quickly resolving my claim to my satisfaction.

It was eerie – not a car in sight as far as the eye could see on Appian Way and Pebble. So eerie, I checked twice. No one anywhere. Turning left I saw an SUV flying at me and figured this was the end. Couldn’t escape being hit. He was going fast. I called the CHP because my little Honda was totaled and the business on the corner told me he floored it coming out of a driveway. On the seat next to him I saw maps. When CHPS arrived he had to admit to being unlicensed and undocumented. I didn’t want him sent back, but didn’t want to be called at fault. To my shock and sorrow CHP said I was at fault because I was making a left turn.
Amica listened patiently to my repeating and repeating my story. My accident was traumatic! They said they could repair the car, or, if I was afraid to drive it after the accident, provide cash toward a new car. Wow. How great is that.
Amica doesn’t try to delay paying out, doesn’t try to shame nor make the customer wrong, does everything possible to help. It’s as if they were a close part of the customer’s community hoping to do anything possible to help.
Amica is not the cheapest company out there, but, they actually come through. The cheaper companies often don’t, a false economy.
My daughter is very very poor. When she couldn’t pay her premiums, as soon as she got the money together, they reinstated without fines, again, without shaming her.
Amica reminds me of the neighbor who escaped the Holocaust and who opened a shoe repair shop near me in St. Louis. He sang while working, loved his work, loved his adopted country, loved his new neighbors, smiled all the time. He lived to serve and wanted to give back for what he had been given. Amica is like that. They seem happy to help and happy to serve. Fabulous company.

Best insurance company, by far, that I have dealt with. Always courteous and timely with their services. You don’t know them because they don’t advertise which saves a lot on premiums.

I had Mercury and AAA for many years. An Amica rep called me in January, 2010 and asked me to switch and quoted me a lower rate (about $ 200 a year lower). I made the switch and have never had to use them until I was involved in an accident (not my fault) a few months ago.
Their rates are among the lowest and their adjuster and claims department is top notch. They are responsive and caring to their customers.
I found a lower rate through another company, but decided to stay with Amica due to the professional and caring service I have received from them.

o stars if i could …25 years of paying their outrageous premiums and was rear ended. Michaela lipshitz was a night mere adjuster… very slow pay no pay etc… beware … switched to Farmers for ½ the price and they are in my area and do my homeowners yes discounts… the other Unilocalers are very lucky… other sites have said good insurance until u need it:)would never recommend, the price Amica charges expore AAA… or others if you wish to save big.

Amica Insurance is the BEST! My car was the unfortunate victim of a hit-​and-​run accident in a Whole Foods parking lot. Then a wonderful Good Samaritan saw the accident and immediately called the Mill Valley Police while I was shopping inside. The MV Police sent out two patrol cars to apprehend the driver, but weren’t able to find him.
Fast forward — Amica Insurance contacts me and says that under normal circumstances I would need to pay my deductible for the repairs on my car, but since the Mill Valley Police did such an excellent job on their detailed police report, Amica would waive my deductible. Wow!
Thank you Good Samaritan! Thank you Mill Valley Police! Thank you Amica!

Ah, the nightmare that has been my Audi A4 Convertible. [Stop your snickering, asshole. That is NOT a chick car. It is a manly convertible. And «manly convertible» is not an oxymoron. Bite me.]
It got off to an inauspicious beginning, when the doorbell rang on Mother’s Day morning 2004, a week earlier than planned. I was greeted by the truck driver who wanted to deliver the car I’d bought used on Ebay and had trucked 2200 miles from Texas. The truck was huge and many of the neighbors came out to see what was going on. I’ll never forget the tone of one of them when she learned it was MY car, not some surprise gift for my wife. «Happy MOTHER’S day, Mike» she snarled from across the street. That delivery nearly caused a divorce.
For the most part it has been a great car. Pretty trouble free and a lot of fun. But at 56,000 miles — just 6,000 over warranty — the transmission completely up and died for no reason. Oakland Audi originally wanted a sum similar to the cost of 3 days with one of Elliot Spitzer’s hookers, but I was not gonna come out of pocket that much to repair something that should not have failed. So the car sat at Oakland Audi for 3 weeks while I argued with Audi’s regional office, until we came to an agreement that they would replace the transmission, and it would only cost me about as much as 2 hours with a Tenderloin crack ho.
So, car running like new again, I pick it up from Oakland Audi on a Friday afternoon after work, and park it in front of my house that evening.
AND I NEVER SEE IT AGAIN.
Yes, brazenly stolen from in front of my house. I understand that modern cars with computer chipped keys are nearly impossible to hot-​wire. So someone had a key. But that’s odd, cause I HAVE all the keys, and the only way to make a new one is at an Audi dealer. Hmmm. What could have happened? [Watch this space for a review of Oakland Audi.]
But this is about Amica, the best car insurance company around. The one that is constantly at the top of the pack of both the JD Powers survey and Consumer Reports, year after year. I called Amica, and after waiting 3 weeks to make sure the car didn’t turn up, they promptly sent me a very fair check for the full value of the missing car. No games, no run-​around, just tons of communication and fair treatment.
It was the same treatment I got when years ago another car was very badly damaged in a head-​on collision. Their adjuster called the body shop where I took it, and told them to do whatever it took to make it perfect. The guy at the body shop was incredulous. They are an awesome company who will come through for you when you need them to. I have made other claims over the years, and they always provide service with a smile, and never raise your rates if it wasn’t your fault.
If the Audi turns up, it’s theirs. I hope they have as much fun with it as I did. Even if it is a chick car.

I’m glad I made the switch. Based in Rhode Island and celebrating their 100^th Anniversary and J.D. Power and Associates ranks Amica «Highest in Customer Satisfaction Among National Auto Insurers,» Seven Years in a Row. Their success is built on customer satisfaction. What I like best about them is everyone works for the company. As a real estate investor, I don’t want to spend time looking for who’s the best agent in that part of the city or state. What I want is a company to take care of my needs at what they do best with one phone call and that’s what I got when I switched to Amica. Every state I invest in, I make one call to that local office and I’m done. At Amica, each state has a office (or two in bigger states) and they’re not individual agents working for their own branch so when you call, you get taken care of by that person from A to Z and not transferred all over the place from department to department. So if you’re tired of getting the run around and looking to switch to a better national insurance company, do what I did and give Amica a try.