Universal Services

Called Jeff to replace our pool liner, he gave me a couple of websites where to order liners at good prices. Once new liner arrived, scheduled time for him to come and replace old one. Jeff told me over the phone during first conversation what the cost would be and that was the final fee. He was on time on scheduled day, and very knowledgeable about his job. I asked several questions in regards to our pool situation and every answer he gave was perfect. He was very friendly and helpful. Do not hesitate to call for any pool related concerns or to have him work.

We were in need of a replacement liner for our aboveground pool, so I started shopping around for preferred vendors on Unilocal and similar sites. Out of 5 vendors I reached out to, only 3 responded. 2 of the 3 respondents were very vague in their quotes and their pricing seemed outrageously high. They also entirely dodged and discounted my request for an onsite visit to confirm exact specs and conditions. Jeff from Universal Services was the only respondent who seemed genuinely interested in the job and seemed very knowledgeable and eager to help. Jeff was extrememely friendly and thorough on the phone, and had no issue what-​so-​ever making an onsite visit to review our needs and take a thorough look at the condition of the pool and the pump. Jeff beat the prices of the other bidders by a hefty margin and also included in his bid the task of cleaning, testing, replacing seals and reconnecting the pump and filter. The other vendors wanted to tack on additional hefty fees for this service. I also much appreciated Jeff’s system of allowing the customer (me) to purchase the liner myself in order to find the best price and avoid an upcharge. He was simply providing the service of installation and setup. Jeff located the correct size for me through an online vendor at the best price and I ordered the liner to be delivered direct to my home. The day the liner came in I called Jeff and he was out the same day to install it. Jeff arrived with his colleague Mike and they both executed the install in a timely fashion and with a high quality finished product. Jeff and Mike were a great team and were very pleasant to interact with. We were so happy with their work my wife even brought them inside the house to take a look at our unfinished basement and inquired about a quote to have it framed out and drywalled. The name «Universal Services» implies that they are open to most any handyman job and skilled in many trades. Jeff worked in the pool install and service business for many years and it shows, they did a fantastic job! I think personalized customer service is the number one attribute of Universal Services and fair and honest pricing would be their second. I enjoyed interacting with Jeff and Universal from the beginning and they made the process of replacing our pool liner seamless and simple! Thanks Jeff and Mike and best of luck to you! Your business model is perfect and it should take you far!
Look for Universal Services as a reputable service provider on «Service Magic» as well!