Grape Leaf Express

Food is great here, I always order the beef and lamb gyro with the awesome rice. Food does take a while to get out but its delicious. As for the service, its quite terrible. They do like to keep the food out before they give it to you for some reason.
The last time I was there, I ordered ahead to pick-​up. I got there and the food was ready, I paid for the food and the cashier told me to wait! She took orders from 5 other customers, which took a good 20 minutes. Then she finally called me over and handed me the food that was sitting right next to her since I had walked in. I couldn’t believe it. Instead of handing over the food as soon as I paid for it, she made me wait until she took everyones order.
I was going to give it 2 stars but the food is quite good, so 3 it is.

I lived in Toledo for 10 years, but moved to Columbus in late 2005. One of the things I loved about Toledo was the Lebanese/​Greek food. It is different in Columbus.
When living in Toledo, I loved dining at the Grape Leaf Diner. This past weekend I was staying in a Perrysburg hotel, was driving down the road looking for something to have for lunch, & saw the sign on the side of road for ‘Grape Leaf Express’. I was pleased. So I decided to try it. It didn’t look like much from the outside. It is a small strip mall with a car repair shop, Tuffy or Midas, but when I went inside it looked really nice. Clean, nice artwork pictures on the walls, etc.
The woman at the cash register was very friendly. She took my order, gave me my receipt, and said ‘they will call your order number’. Well, about 20 minutes went by, no one called my number. Several people placed to go orders after me & had received their orders. A couple dining in at the table next to me (who also ordered after me) were getting food brought out to them. I thought it was odd I hadn’t had my number called yet, and they were getting food, but I thought maybe they had soup or appetizers. Well… their entrees were brought out to them. I waited another 10 minutes and still nothing.
I went to the woman at the counter and said I think they forgot my order since everyone else had gotten their food already and they ordered after me. She said oh, and looked on a side counter which had my entrée sitting there. She said quickly, ‘they called your number.’ First of all, no, they did NOT call my number… at least not that I could hear, Second, the customers next to me had their food BROUGHT OUT to them, so I thought maybe they were bringing food out and not calling the numbers, THIRD, if they HAD called the number and I didn’t pick it up… why would they let the entrée sit there and get cold and not either re-​call the number or bring it to me???
I got the entrée, it was stone cold and salad was warm. I couldn’t eat it. I immediately asked for a to go box so I could take it back to the hotel and attempt to warm it up in the hotel microwave. I hate microwaved food but they gave it to me COLD. I am in a hotel, they didn’t even give me any plastic ware to eat the meal with, so I had to find a spoon from the hotel desk from the breakfast bar to try to eat the meal.
On top of all this, my entrée came with no pita bread. I thought that was odd. Everyone else had pita bread around me. Most entrees come with a bread of some sort at other restaurants. If I had known it came with no pita, I would’ve gladly paid EXTRA to have some.
My plan was to eat an entrée dining in and then order other food (appetizers, dessert) to take to go. So not only did they lose my future business, they lost a good sized ‘to go’ order from me. I was staying there from out of town so I will not be back. However, even if I lived locally, I wouldn’t go back.
This was a horrible restaurant experience I will not even comment on the food. Maybe future diners will have been luck than me.