US Post Office

They were out of change of address forms. I waited on line 20 min for my turn. They did have any signs stating that they were out so people wouldn’t have to get in line waist 20 minutes !!!

Ok I guess this is more of a review of the entire system and website than just this one post office, but they really need to fix their website and make it more clear. I drove 30 minutes to find a drop off location for an express package that needed to go out today. It clearly stated they had the large drop boxes here, but guess what? They lock them up inside, so yeah after hours drop boxes but NO you cant access them! What a waste of time! POST OFFICE: your website needs to be much more clear as to what services you provide at each location!

I’ve had mixed experiences with this post office. One particular encounter had me so infuriated that I actually ended up joining a support group for people screwed over by the post office on Facebook. I don’t go here unless I absolutely have to — and avoid it like the plague the rest of the time. Hey, you want to know why FedEx and UPS are kicking the USPS’ ass? It’s a little thing called «courtesy.»

Heidi gets 5 stars from me! This lady knows customer service. What started as a crazy ordeal ended up being a reminder that there are still kind people in this world. First, we confused our appointment date and time, however she was able to get us in that same day. Then we didn’t know we had to bring the babies, and it was time for my husband to go back to work. Therefore she swore him in and allowed me to go to school and pick up the kids. When I got there one of the kid’s pictures was not acceptable so she took a good one for FREE! She was so kind and had a smile on her face the entire process! Then I left in a rush because the kids were crying… and forgot my ID. She called me on my cell to let me know that she would send a courier to my house the next day to deliver it. She made this whole experience a pleasant one. She is a blessing!

Post Office hours: Mondays through Fridays 9am to 5pm. Saturdays 10am to 1pm. Sundays are closed.

This is my USPS home office, so I’ve had occasion to visit there a handful of times over the 12+ years I’ve lived here. I don’t care for it, though. The place doesn’t seem very clean, and the people who answer the phones when you call with a problem or an issue, are less than helpful or sympathetic. I find them very frustrating and callous, and it reminds me of dealing with people at the IRS!
Last week my mailbox key stopped working. As I mentioned, I’ve lived here for more than 12 years, and never had a problem with the key. I wasn’t sure if possibly my lock got changed on accident, but I couldn’t get my mail. I live in a rural area, 12 miles away from the office, and we have one of those neighborhood boxes that services about a dozen homes. I called and asked what to do, and the man who answered told me that I could try WD-​40, but if that didn’t work, I would have to drive the 24 mile round trip to the office, with my ID, a mortgage statement and $ 50. $ 50??? But I didn’t do anything to the lock, why did I have to pay for it?
So I drove the 24 mile round trip, brought the required documents, paid the fee, and they told me it could take over a week to get the new lock! I asked how I was supposed to get my mail in the mean time and he said «you can’t». The next day I was fortunate enough to catch my mail carrier, and get my mail, and a neighbor over heard the conversation and told me that her lock broke several months ago and she bought a new lock at Home Depot for under $ 7! I called the office and cancelled the new lock, but… you guessed it! I had to drive the 24 mile round trip to get my refund, even though I paid with a credit card.
I think the USPS could do much better customer service! I should have been given the option to replace the lock myself (an easy 2 minute job). I’m glad I saved $ 43, but angry they didn’t tell me I could have done so when I called in the first place.

So, I like this post office. It’s your typical post office. It really is, except for two things: 1) They have really great customer service, and 2) There is this insanely handsome gentleman who works there who has the potential to be the love of my life.
Every time I visit, the staff recommends the cheapest options. They always tape my belongings and help me get my stuff to where it needs to go. I wish they had an automated machine because sometimes, the line gets long.
But hey, it just gives me more time to fantasize about me and Mr. Amazing. Haha.