Rite Aid

Today I picked up two prescriptions from Rite Aid’s pharmacy. This was my first time using their pharmacy and I had a wonderful experience! The pharmacy staff was super friendly, my prescriptions were ready and correct, and they even re-​ran my RX through my insurance to make sure I wasn’t overcharged. I’m seriously considering switching the rest of my prescriptions over to this location. It was a great no hassle experience!

First off this store is way expensive. Good thing Super Wal-​Mart is going to be opening up sometime in Aug/​Sep 2015 since Wal-​Mart is way cheaper by $ 2 for shampoo. The customer service is good IF you are NOT going to the pharmacy. Back in the fall of 2014 sometime I was called and told that my meds were ready. I only had one bottle. I got a phone call around 2:25pm that said they were ready. What I had done was I ran other errands. 1. I got in line at 2:35pm and there was a line of 8 people which made me wait an additional 30 minutes. So now here I am at the cashier at 3:05pm and the lady said ««They are not ready yet» to which I replied «I got a phone call that they were ready at 2:25pm, now it’s 3:05pm and they are not ready?» The lady said to me «We are behind, go back in the end of the line and wait again». WHAT? Wait again? Standing? 2. For another 30 minutes behind 8 people? Again. I stood in line behind another 8 people (for a SECOND TIME for another 30 minutes). I got to the cashier again and AGAIN at 3:35pm another lady says «They are not ready yet». I was pissed by now. I told the second lady that I got called at 2:25pm and was told they were ready at 2:25pm. I said «That lady right there asked me to go to the back of the line since they were not ready at 3:05pm. This is the second time I’ve stood in line, both times for 30 minutes. I have stood for an hour waiting for you people when I could have gone home and took care of things. The lady said «I’m sorry, you don’t have to stand in line again, I don’t know why the other person asked you to go to the back of the line. Please wait here and when they are ready, I will call your name». I waited in the chair for an additional 25 minutes and they were ready at 3:40pm. I went to the drop off counter at 2pm. Why in the hell would their phone system give me a text saying my meds were ready at 2:25pm if they were behind by 90 minutes? I never go to this pharmacy in the afternoon. Never. They always have a line of at least 8 people if you go anytime after 1pm. I only go between 7am — 9am. I went today (⁶⁄₂₀) at 10:45am and there were 2 people ahead of me. It took them 20 minutes to check out 2 people!!! There was only one cashier. Why in the world would they only have one cashier when it is clear to see that it takes more than 5 minutes to take care of one customer is beyond me. The other staff didn’t want to help with cashiering. It is only after the line gets to be around 7 – 8 people that they begin to get it that there are a lot of people in line.

the only «drug store» nearby and clean, well lit. I have kaiser so i can’t comment on the pharmacy issues but all my other experiences have been very good. would love to see it go 24hrs open but i guess with walmart down the street they don’t need to.

This place is a hit or miss.
I’ve had plenty of issues with the pharmacy.
1. Why, during peak hours, is there only one cash register open at the pharmacy? There is a long line and each person takes a long time.
2. If my medicine instructs to take 2tsp of medication ever «x» amount of time, why is the syringe in mls. Yes I know 10mls2 tsp.
3. I’ve had 3 separate occasions, from 3 different Dr.‘s, where they call in my prescription. Hours later (4+ hours) when I go pick up my rx they tell me they never got the rx. Each time I’ve called back my Dr. and each time they have told me «I called @ such time… I’ll call again.»
I keep coming here because it’s close and there aren’t many options. I like Walgreens a whole lot better (and I know that Dominguez Pharmacy is now a Walgreens Pharmacy. But it sucks balls).
The only good thing is they sell really cheap ice cream you can eat while you wait in a long line and while your Dr. Calls back to have your rx started.

i could drone on and on about all my terrible experiences with this pharmacy but it’s not even worth reading. they suck. they’re rude. they don’t know what they’re talking about. do not expect to be satisfied here.

This place suck. Customer service is horrible n if a medication isn’t covered they so t even bother to check for generic names that could cover. They have one person checking the drive thru n that same one for the pick up line inside. I hate coming here I’m changing pharmacy

I can forgive this place for its messy shelves (I check out the cosemtics aisle, and it’s all mixed up in there) because this is the only drugstore that had all the lipstick colors of a certain brand. I went all over my own town and neighboring towns (not Riverside) going from Walgreens to Rite Aids for these colors that I thought where discontinued because I couldn’t find a trace in any store. But here they were, and I am so thankful I decided to mosey on in here while on my way to a job. It’s not a terrible environment. I’ve been in Rite Aids with poorer cutomer service and creepy lighting.

Store is expensive. Closest pharmacy. The wait in line for meds is bad. Automated systems calls they’re ready get there and wait 30 more minutes

This Rite Aid is a newer store than the one I usually frequent. It was a little confusing to navigate, and I thought their prices seemed kind of high… perhaps higher than the one I’m familiar with?

I really like this place now since they’ve renovated. I felt that the aisles were too cramped before, but now there’s a little more room which is nice.
The customer service at the registers and walking around the store is great. They’re friendly and helpful. However, the customer service at the pharmacy leaves something to be desired. I know it can get very busy behind the pharmacy counter, but every time I’ve had to interact with this pharmacy I felt rushed or that I was just annoying them. That’s weird because this is the only Rite Aid that I have had this sort of poor customer service experience. For that reason alone I chose to have my prescriptions filled elsewhere which is farther and slightly less convenient, but had the benefit of better customer service.
Other than that, I like this place and you can find amazing deals on stuff after the various holidays. Compound that with your rewards program discount AND the monthly $ 5 off coupon and, well, I’ve gotten things that amounted to 90% off in the end. WOW!

This rite aid is horrible, bad service, horrible workers.

This store’s main cashier Joy never fails to bring a smile to brighten everyone’s day. Kudos to Rite Aid for retaining such a valuable employee.