Union Hills Family Medicine Center

I have been going here for years. I love love love Dr. Motsch. She is Extremely knowledgable and kind. She takes time with her patients and I feel like she truly cares about me and my health. I have never had any problems with ay of the staff and found them to be very professional and efficient.

Saw Dr Motsch for physical. liked her well enough. Called many times throughout the month to get my blood work results. Front desk kept saying it was sitting on her desk & she did not have time to sign off on it. Stopped in after 3 weeks & requested it & was told still not signed off on. So after 4 weeks called office manager & told her I was coming in to get it & could she please have it at front desk. Stopped by & front desk had no idea what I was talking about. Uggg… so stood there until I had it in hand about 20 minutes… good thing everything was normal. Kept getting calls to come back in to get results. WHAT…anyway now have moved out of AZ & keep getting robo calls on cell phone time for a recheck. never…& called office to have them stop calls… still 6 months later… another robo call.

Dr Mora was AMAZING! I was so nervous because I am new to AZ and had been going to my Doc for years. He had a GREAT bed side manner. I am happy I found him. The office staff was super nice too!

I’ve been a patient here for 5 years too long. Every time I come in the wait is at least 30 min, the longest was an hour and 15 min. The MA’s are nice and easy to talk to. My first physician here was Dr. Mohammed. He seemed to only care about the money, I felt like a burden coming to see him, however he is no longer there. For the past year or so I’ve been seeing Dr. Motsch. I do like her, she is down to earth and talks to you like a normal person. The front office/​receptionist girls are HORRIBLE. I tried 3 times to get an annual check up– a physical and blood work only since I have my own OBGYN. All three attempts were a nightmare. I work for a specialist downtown so I have a pretty good background on how these visits should be from start to finish, including the insurance side. The first time I called I requested an annual with a flu shot. When I arrived, the appointment was for something I didn’t even ask for and I ended up having to reschedule, I also left without a flu shot since the scheduler didn’t include that in my visit. Before I left, I asked the scheduler to write down exactly what would be done at my next appointment. This included a physical and blood work even the exact blood panel. She had it written for me so I trusted she did what had to be done. The second appointment was even worse. I was taken to an exam room that mirrored the ones at an OBGYN. I told the MA that I was only there for a physical and blood work. As she checked the paperwork, she said that she didn’t see that information in my chart. When I spoke with the doctor she said I would need to reschedule as the equipment needed for a physical had to be prepared prior to the visit. Sooo. I rescheduled again. Although at this visit I did get a flu shot. The third time I came in, I was able to finally get a physical, but it didn’t seem like a thorough one. I then was told I had to come back for blood work as they only do blood work from 8 – 10 (maybe 8 – 12, I forgot since this was back in October) and of course I was never informed of this specific time. I would be dumb to go back a forth time for this, let alone to go back period.