Steak ‘n Shake

Horrible service. Stopped in at 9PM on a Friday night. 8 of us. Only ordered shakes. While other patrons came, ate and left, we never received our order. Complained to manager at 9:30. At 9:50 still nothing. Talked to manager again who explained the shakes are hand dipped and they only have 3 people who make them so it takes awhile. Walked out. Not the first time we’ve had bad service, but it was the worst. Won’t go back.

This Steak ‘n Shake does in fact have the worst service out of all of the Steak ‘n Shames I have ever been to. I’ve been here multiple times and on several different occasions we have waited so long we ended up just leaving because either no one helped us or our food just never came… Golden Arches are a lot faster and just down the road.

Terrible service. Extremely slow ticket times. Messy environment. I’ve been to several steak and shakes. This is the worst one I’ve had the displeasure of visiting.

Still pathetic a month later. Here at 1pm on a week day and no food is coming out and people are leaving to avoid being late for work. May complain to corporate at this point. I would avoid this location at all costs as its consistently poorly managed.

What happened to the Steak N Shake of yesteryear? It used to be a pretty good place back in the day. Then 2009 hit and they came out with this $ 4 menu and everything went to hell. Now it’s no better than IHOP or Denny’s. Sad, sad story. I remember going here when I was a kid after soccer games and I was excited about it. I remember the great platters and the higher than average quality food for a decent price. Now they just force feed you crappy french fries with every meal. The steakburgers and shakes are still pretty good but if you get ANYTHING else on the menu it’s total crap… the chicken is awful. It feels more like a Wal-​Mart café now. I will never go back now even if my kid wants to go. My kid deserves better than this. My dog deserves better than this.

Good was good but floors were dirty throughout restaurant SE did not get a bill and waited 10 minutes to pay bill. Not a great Steak ‘n Shake experience

im trying to remember if we were the only table
or if there was one other
this was a while back
i think we were the only people there
it was after a movie
probably around 11ish or 12ish
and since it said wait to be seated we just stood there
there was a guy working (server) washing something looked at us
kept doing what he was doing
and we waited their for 10 — 15 min
finally we just seated ourselves
he still looked at us. went on to do his own things
we waited for another 10 min and i grabbed menus (we were starving. otherwise wouldve walked out. we shouldve tho)
then another 15min later
he finally comes over
our food takes like 20min
or more
all in all it just took WAY too long
we were so disapointed
and didnt feel like tipping
or paying for our meals for that matter which we did
but
tipping. well we tipped poorly only a little
but this restaurant seriously needs to up its standards and service
if it were BUSY i’d be much more understanding as i myself have waited tables
but this is just horrible

Pros: Relatively cheap. Frisco melt was very good, with rich, buttery sourdough
Cons: Very slow service considering it was after the dinner rush hour — we waited 30+ minutes for food. Place feels sticky all-​over.
Besides the aforementioned Frisco melt, the food was only so-​so. The wait, on the other hand, was excruciating. Considering there was only one other table awaiting service, we still had to wait 30+ minutes for some burgers and fries.
But what really irritated me was that I ordered seasoned fries — sea salt with peppers; on the recommendation of the waiter. Instead, I got regular fries. When I told the waiter, he took my plate and promised to bring me back the correct order.
When I got my plate back, I can plainly see that they were the same fries, but with a dusting of pepper haphazardly sprinkled on top. They didn’t even cared enough to perhaps put the fries in a bowl and shake it up a bit with the pepper.
When I again called the waiter over, he admitted that these were indeed the same fries. I asked why did I need to ask for seasoned fries when I can as easily pick up the pepper shaker at my table and do the same thing. He stammered and said that he’ll give me a new order.
Disgusted, I told him to remove the darn 29 cents (extra charge for seasoned fries) on principle, which he complied.
Definitely not going back.

Poor counter service each time I have visited. Doesn’t requesting a seat at the counter imply you’re in a hurry? Each time I wait for 5 – 10 minutes and finally have to leave my seat and track down a waitress. This has happened each time I have visited the restaurant over the last two years. So today is my last visit and I recommend you choose another restaurant if you’re interested in getting served in a timely manner.

OK, I read some of the other reviews and we were there today and had to rank it only 1 star. The service was awful. I have reviewed another S&S because I do like the food and we tried the one in East Peoria-​same thing — service is below par. This day, Sunday, was busy. Janet yelled «2?», did I expect anything like «Welcome to Steak&Shake?“guess I shouldn’t have-​we asked to be seated in a seat different from where she directed — that resulted in her slamming down menus and walking away. She came back to take our order, without drink order first. It was busy but tables were left dirty for TOO long. There were people walking up to the door and then leaving because the line was too long. Come to find out half those people already ate & were waiting to PAY for meal! Hubby got his burger after about 20 min. Mine, Janet said, was burned and they had to remake it. Oh, but when it came, lucky for me, they put fries on it, that I didn’t order, but Janet wasn’t gonna charge me for! Woo hoo! Didn’t want um anyway! The cashier did NOT ask how our meal was so we didn’t volunteer anything. She DID ask the people before us. Why do I keep going? Lets see if this negative comment stays on here. If so maybe S&S will do something about it!!!

Steak n Shake is always a good place for a quick and easy meal. The service is always good, their shakes are the best around (made the old fashioned way!!) and the burgers are good. We come here regularly and always enjoy our meal.

I love Steak N Shake! The food is definitely greasy and fatty so if you’re a health nut… You won’t find much you’d like here! My fav is the chilimac supreme, hands down. It’s like spaghetti and chili supreme (with cheese and onions) mixed together. I also love their strawberry smoothie (made with real strawberries).
This particular Steak N Shake is pretty good. It’s newer so cleaner than some places. I find that the further down south you find a Steak N Shake, the better the service (like in MO). Central IL Steak N Shakes are pretty slow in general unless you go during off-​hours. So expect a wait during peak hours.