Portrait Innovations

Don’t listen to the crap people are spewing about this place!!! Out of any place we have gone for pictures, this is BY FAR the best option!
The elaborate seasonal backgrounds and sets are spectacular! These are NOT ordinary pictures because of the sets that they offer! The only thing I would say is that they do NOT have birthday props other than a silly little number block. I take my own. We return here year after year, as this is our ONLY picture place!
The deal to draw you in is amazing, no doubt. If you are like us, you will LOVE most of your pictures and you WILL want more! Their prices are FAIR! OMG, we get so many cool pictures and extra items for our money!!! We usually get a HUGE package and lots of extras and spend less than $ 200.00! I these were ordinary pictures (boring), it would be a lot. BUT, these pictures are worth EVERY PENNY!!!
So, you can easily spend way less than $ 100 and walk away with a LOT of awesome pictures! I personally highly recommend this place!

RJ did a great job!!! We came in with a large group; 9 kids from ages 3 to 14. RJ did a great job of engaging all of the kids and we ended up with some great options!!! The place was crowded… but it’s Christmas and its expected. Thanks again for a great session!!!

We received an online offer from them for a $ 19.99 single photo offer online. We were looking at getting a family photo done for Christmas so we figured this would make it easier than trying to find a photographer and a place to take a picture. We made our appointment and told them what we were coming in for.
Oh boy. They made us take a lot of different poses and different combinations. This is all part of the sales pitch at the end. They make sure things are as uncomfortable and noisy as possible when it comes to choosing your pictures and package. We explained that we were just there for the online promo to get a Christmas card picture and the photographer told us «we don’t do that, we are too busy. You have to spend $ 400 to get that promo.» The coupon doesn’t mention a minimum purchase. We specifically told them when we made the appointment what are intentions were. It was nerve-​wracking have 30 people standing behind us with screaming kids. How is anyone supposed to make a decision with that kind of atmosphere? I just wanted to get out of there. Magically, they honored the promo but «this time only.» Trust me, that will be the only time we go there.
Save yourself the headache and go to either one of the department stores that do pictures. You’ll spend less when it’s all said and done.

I’ve been coming to Portrait Innovations on and off over the last 12 years. Coming at the holidays can certainly be challenging when you have to wait with small children, but I am always impressed by how good the shots come out. The photographer, RJ, was just fantastic! Patient and funny and got great shots of the kids. :) The rest of the staff was very friendly and cool under pressure too! I don’t know how they do it with so many things happening at once and with tons of people. With the coupons, expect to spend about $ 150 if you want the low-​res CD (includes about 5 – 6 poses with that). I do wish they would offer the low-​res CD as an add-​on you could purchase for an extra price instead of having to buy multiple poses to get it like The Picture People do. My only recommendation might be to add a little bit more time between appointments during the holidays so kids aren’t waiting a long time before they get their pictures done. Having the pictures printed before you leave is so cool and they are of great quality IMHO!

The photographers were great and have been each time we go. The biggest issue I have with this group is they take forever! Plan on spending a few hours as they tend to get backed up. This has happened each time we go, but for the price and convenience (of getting the pictures within 20 minutes) my family returns. Today I tried to explain to my sales person I only wanted three sheets plus my coupon package. I ended up spending close to $ 150 when my intent was $ 60ish. I had to run an errand while my pictures printed and couldn’t wrap my mind around how it was cheaper to buy this entire package… so when I went to pick up the pictures I spoke with the manager, Lauren, and amazingly, she was great. Of course, I didn’t come back angry and ready for a fight, but I came in cool, calm and concerned that my request was misunderstood. Lauren took the time to give me a full refund (which is still pending in my account-it’s the weekend) and sat with me to go through my session again and brought my price down to a much much reasonable price. She was very patient and understanding which I didn’t expect because they were so busy. Of course, my family will continue to return because of the convenience.

I made an appointment to have my kids’ pictures done today, got there and its packed with people, super noisey and even though we got there 10 minutes before our appt. We sat for another 20 min before they called us. We go over and my daughter starts crying and they right away say we would have to reschedule and didn’t want to give us even one minute to try and calm her down. Then, they want to say «Well why don’t you just try coming back during the week when its not busy?» If I had the time during the week, don’t you think I would have done that? Sorry my husband and I have professional careers and have to work m-​f 8am to 5pm and wasted our time making an appt. I guess. We drove 5 minutes to the portrait studio in Target and had an amazing experience with patient and friendly people, I suggest you do the same!!!

With the coupon offers, you can get many prints (one pose) for a really good price. I love the quality of the pictures, too. I do believe that they are extremely overpriced for all the other packages that they try to offer. I’ve had some good experiences with friendly employees. I’ve had some bad experiences with VERY unfriendly employees. Sadly, it is those experiences that leave me thinking that I won’t be coming back.

staff was OK but they rip you off of the quality of pictures that you pay for I’ve got better quality from Walgreen’s very disappointed and won’t be back ever and when I got my pictures they came in some tube all the pictures are rolled up like a poster stay away from these amateur photographer’s

I went into the store with my coupon for $ 14.99 to get a picture for my Son’s 1^st Birthday. Of course they took pictures of him and my daughter too. Then they go to view them and for the low price of $ 649 you can get all these pictures and such. They pictures for the most part turned out good. I asked her to do a few things and it was like… ummmm I’m the photographer and you are not kind of attitude. So then we go through all the pics and tell her I just want the coupon and and maybe a couple extra sheets of the 2 of them. She said the sheets were $ 20 dollars a piece. But for $ 69.99 you can get some prints and the CD to do as you chose with. So I said fine… give me that package. So I walked out of there spending $ 100. So I go to load my CD. There is no copyright release. So when I went back to get my bigger picture from the package I asked for the copyright release. They lady at the front said… OH you didn’t by the High Resolution CD so you don’t get a copyright release. I said What? I was told that I could do whatever I wanted with the CD. She said no sorry and started walking away and rolled her eyes at me. I would NOT HAVE BOUGHT the extra pics or CD if that was the case! I WILL NOT BE GOING BACK TO THIS LOCATION. Worst Customer Service EVER and SCAM!!!

I’ve been here 3 times.
Pros:
–coupons are a great deal
–photos of my child always come out perfect
–always on time and efficient
Cons:
–the biggest con in my opinion is the high sales. They draw people in with a $ 15/​$ 20 coupon then expect them to buy a $ 500 package. The first two visits, I caved in and spent $ 100-​$ 200. The third time I stuck to my decision of only one pose with the coupon. I did feel the photographer was upset but I shouldn’t pay for something I don’t want because I feed bad/​pressured. He also made it sound like the coupon package had to be purchase in addition to another pose/​package. I read the coupons fine print and it does not state you have to purchase additional pictures.
–there is no privacy when taking your pictures. The people in the waiting area stare.
–the lighting is harsh. For kids it’s ok but it’s pretty unforgiving for adults. It needs to be warmer.
The coupon make pictures affordable so I will go again.

We came here to get a single family photo taken at my mother-in-law’s request. We made this intention known from the beginning but the photographer continued to take pictures in dozens of different poses. This didn’t bother me so much as it would give me multiple options for a final outcome.
What bothered me was the high-​pressure sales technique implemented when we sat down to review the photos. The packages started around $ 450 which I wasn’t intending to spend. Every time I reiterated that we only need one pose of the family she would have us remove a couple of poses but it would only drop the price $ 20-​$ 30.
In the end they won. We spent $ 145 when we only intended on $ 20. This didn’t include any touch-​ups like blemishes or anything which would have been nice. I’m pretty happy with the pictures themselves but I wish the photographer would have respected our intentions at some point instead of constantly pushing for the higher sale.

Made an appointment a week in advance, when we arrived the studio was crowded and people were waiting outside. I checked our family in and the employee said «they would get to us as soon as they could». So what was the point of making the appointment? After waiting 15 – 20 minutes after our scheduled appointment we made the decision to just walk out as it appeared we could just be ignored and we were suppose to accept the fact that our time was not important. They state to be on time to your appointment and then find it acceptable to be running far behind, this is very unprofessional. It was a mistake in giving them a try, will not reschedule. My money will go to someone else. The one star was for the ease of booking online.

Way over charge. I wanted them to take pictures of my grandkids together and then she starts taking pictures individually. I wanted a different back drop that I saw another family use but the photogapher didn’t get it. Took way too long with young children. My husband was ready to walk out. I ended up spending $ 200 when only planning on spending under $ 50. The price started out at $ 400! They got me. I won’t use them again.

I have been coming here, to get my family pictures done since my son was a baby. I love the different rooms but every time we go I definitely wish there was some type of privacy. The employers are great they are very patient and they take their time. Occasionally, you will run into the worker that uses the same poses every time you come. The bathrooms are always clean. They always have a sweet deal with a coupon. They try real hard to get you to spend more money. But I d efinantly enjoy coming I’m every time.

I have been here several times for my families pictures and loved that I could buy the package and then have access to the online studio for my family to buy more prints that I couldn’t afford of my son. Well after our visit there today I will never go back. I went to get my sons second birthday pictures done and like usual I picked the favorite pose for the packet and then I assumed like the other 5 – 6 times I’ve been there, that the rest of my favorites would be available on the site for my parents to buy more sheets of the other poses, BUT no! At the end of everything, they inform me that the studio online is not available if you don’t buy more poses upfront anymore. And only the additional poses you do buy are available on the site. So really if you get down to 10pictures you LOVE you have to buy atleast one sheet of every pose to be able to get them all online as well. Which would be several hundreds of dollars which I for one do not have. I am extremely disappointed that I lost so many amazing pictures of my baby boy because they no longer offer that option and my family could not buy more… I will never go back…

Terrible Terrible Terrible experience with the one at 97^th and Northern in Phoenix. We were told they could accommodate a large family photo only to find out when we got there, they definitely didn’t have enough room.
They had only one photographer and no one else helped to make the kids smile or even make sure they could be seen in the picture, although the owner could be seen leaning on the wall while she struggled.
You can see the light boxes in the canvas print they sent us and the bottom half of the kids are cut off.
Of the 6 CDs we received with our package only 1 of them was of our actual family, 2 of them were someone else’s pictures and 3 CDs didnt even work at all. We paid over $ 300.00 for this and they can’t be re-​taken as this was a special gift for grandparents whose kids came from all over the country for these pictures.
They have offered no apologies and no compensation. I will never go there again and I will make sure every one of my friends knows what a horrible place this was.

Okay option; Be ready to spend about four hours
We’ve used Portrait Innovations twice. The pictures are good enough for routine family photos as your kids grow so fast. And with the coupons available online, it’s priced fairly reasonably.
Pros: Despite your concerns with the look of the staff, you get some good photos; Bathrooms and dressing rooms are good; The ability to view, select, and have your photos printed inside an hour is helpful
Cons: They are never on time with an appointment (when you have a baby, this is a BAD thing); We’ve spent more than four hours from arrival to walking out with pictures both times; There is up-​sell; Staff can seem disorganized and abrupt

From the beginning, they are kind of weird. I called to ask questions about their company, how their sessions work and inquire about a coupon that I found. I usually go with The Picture People but they were booked. So I thought I’d try Portrait Innovations since I had this coupon. i wouldn’t dear go elsewhere for full price as a «rebound». We went in and there was no wait (which was nice). The photographer was great with the kids (she had to make them laugh or no money would be made from me) But she was kind of cold and awkward with my fiancé and I, like she didn’t really want to be there. BIG THING THAT BOTHERED US was her THONG playing peek — a — boo. Your a photgrapher, you bend, you kneel, you do alot of things where I would think you’d be cautious about your clothing and make sure it works. Once we got to the big screen to view our pics, I was surprised that they came out so good. BIG THING that bothered me is once we sat down it was all about «MAKING THE CUSTOMER SPEND MONEY» I already informed her before we started taking pics and on the phone when I oringially called to schedule that I would ONLY be purchasing the 14.99 package that they were offering and if I was satisfied I would reorder at a later date. Both girls said, «sure thats fine» She kept showing me packages at $ 300 then down to $ 200 then to $ 100. I started to get a little attitude because I stated over the phone, before the shoot and as we sat down that Im not interested in any large packages since this is my first time! So she decides to pull that cat out of the bag and say «well we dont keep the images on file after the session»
My blood started BOIL! I would NOT have come here if I knew this. Ive taken my kids to WALMART to take quick photos for a FREE offer they had and its been 6 months and someone just called a while ago to see if I wanted any additional prints. Picture people, they keep theirs on file also. I mean if this is the way the company works then FINE, but if Im explaining to you my situation and saying I would like to order additional at a later date, why wouldn’t you say this before? Also, I stated I was interested in a canvas as well but not until later — she again said we dont keep your pics on file ma’am.
SO i go home and to my surprise there is an email from this place with my ONLINE GALLERY and telling me I have 30 days to order additional products??? Ummmm, okay Im just confused and MAD AS HELL. I will NOT return and I am updating my experience on every site that I can.

We had my daughter and niece’s Christmas pictures done at this location and I was extremely happy with the quality of pictures! We have used P.I. for pictures several times at another location, this location did a wonderful job too! This location does tend to be very busy, so I would suggest an appointment and be ready to wait, even with the appointment.
Great value, great quality, great with kids!~

Our family has used them twice now. And I was pleasantly surprised both times. We’ve had Dawn as our photographer both times, we actually requested her the second time. She is amazing. Everyone there is great about keeping our little one smiling and getting some great shots. Also you get a lot for your money. And the shots are a little more creative then they would be at Sears, Penny’s or something similar. I would absolutely recommend this place to anyone.
You can see some of the photos in my profile by the way.