Petsitting by Diana

I use Petsitting by Diana for my dog, 2 cats, and guinea pig. Whoever comes comes on time– walks the dog, the cats really like whoever comes, and the guinea pig always squeaks. This is very good care and I will continue to use it.

We have had wonderful experiences with the sitters obtained through Petsitting By Diana. One of them, in particular, has been through thick and thin with us-​when we had a very sick dog, and did not want to be away from the house, but had to. She has taken one of our dogs to our vet for a emergency procedure that was needed while we were gone, and put up with all the cleanup and other grief that goes along with older dogs.
Having just read the negative review, find that to be troubling. That has not been our experience at all, and hopefully, that has been addressed by Diana, so that others would not have similar concerns.
Because of our dogs’ advanced ages, we do not think a kennel is in their best interest, and are very pleased to have the resources that Diana provides.

I put a good review on here a week ago. Why is it the negative one is still there but my review doesn’t show? I didn’t embellish my review… It was what actually happened. I don’t appreciate mine not showing but theirs does. Unilocal staff is not being fair by not giving the good reviews equal time as the bad ones. What the heck gives?

We have used Petsitting by Diana for 18 years for our dogs, cats, rabbits, chickens, and reptiles. We have always received excellent service and have not experienced any issues. We were a little worried that our temperamental dog, «Z», would be a problem with a stranger coming to the house. The sitter came by a couple of times before we left for vacation to get acquainted with «Z» and the rest of the animals. «Z» loved his sitter. We are thrilled to have found such an excellent pet sitting service!

We have been clients of Petsitting By Diana for over 8 years; having them at least once a week often more. They have stayed in our home taking care of our dogs for often a week or more. Reliability has never been an issue, nor has anything else for that matter. we have called from hospital emergency rooms, from hours away when detained or stuck in airports. Diana and crew has always been easy to work with and taken great care of or dogs. We feel they loved the kids as much as we do and have mourned with us when we lost a dog several years ago. Our dogs have loved all their sitters and the sitters have treated us and our dogs with the greatest respect. I will continue to use this service as long as I have pets which I am sure will be a very long time.

Our doggies Loved having Diana pet sit for them! She spent an abundant time playing with them and making sure they were happy. We have security cameras and did review her service after she left and found she came when asked and spent the appropriate amount of time with the pups. She wrote us long, complete notes about what happened while she was here. We had one issue — came home to poop in the house once. At the time, we felt play time had been too long and pups hadn’t taken the time to eliminate. (Who wants to poop when you can play ball instead??) We spoke to Diana & the issue was resolved. We’d still use her, but sadly our boy passed last Spring. Diana is the best!

Petsitting by Diana has been doing daily walks for my two dogs for the past 3 years. Prior to this, I had been using a doggie daycare service, but I was afraid for my dogs’ safety, and I just wanted someone who would take them out during the day. From the first time I met Diana, I knew my dogs would be in good hands with her. I could tell she was an animal lover. My dogs absolutely love Diana and their regular dog walker, Melissa.
I communicate with Diana and Melissa regularly, so I was very surprised by Lindsay K’s claim that no one would get back to her. A few weeks ago, Diana and Melissa were trying to contact me on my cell phone because the keypad for my garage door opener wouldn’t work. I hadn’t looked at my phone in a while, so I hadn’t noticed their messages. I was at work that day and got a call from security. Diana had stopped by to try to resolve the issue. She waited while I went to my car to get my extra garage door opener. She then went to my house and walked my dogs. Now, that’s service!
I highly recommend Petsitting by Diana, and I know if my two divas could type, they would recommend this service, as well.

This service has been a blessing! I’m very proud to be the owner & we have a wonderful following. I thank all of my loyal clients & loyal sitters. We are able to do something we love & meet the most wonderful people & pets. Thank you central Illinois!

We have 2 dogs and 2 cats and were hoping for a reliable, professional company to take care of our pets. I really, really wanted this service to work. We tried using Petsitting By Diana three times, each with very disappointing results. The business is very disorganized, and it is difficult to get ahold of anyone — you can only leave a message or email and wait until they decide to get back to you, if ever. Here is a summary of each situation:
1. My husband and I were out of town for several hours and needed someone to let the dogs out and feed them. Jill was assigned. She showed up on time, but allowed her teenage son to wander around the house unsupervised. We have security cameras in our house. I didn’t make a big deal of this, but when I asked about their policy of allowing anyone other than the authorized employees, Jill initially denied this and said that her son sat out in the car. Diana stated that no one other than the petsitter was allowed, and Jill was replaced by another petsitter for future needs.
2. We went out of state for the first week of July. Patricia was initially assigned, but backed out over some family issues. We were then assigned to Maria. We were fairly happy with Maria at first… she had more of a «lock them outside and relax» approach, but she fed and walked them as scheduled. Then came 4^th of July. She went to see fireworks and celebrate,
which was fine, but didn’t mention that she also had to work during the day. The dogs were by themselves for 16 out of 24 hours, in the dark and panicking with fireworks going off outside. We were very concerned that she was still gone at 11pm, so I had texted her to see when she was going to be back. Her replies were borderline incoherent. When Maria returned to the house, she was absolutely belligerent, on the phone with Diana in a carefully staged «Cover Your Ass» situation, and spent the next hour in a complete rage, insulting and launched a vicious, expletive-​laced verbal attack about us, our animals, our house, and anything else she could think of regarding the job. She was lying about a number of issues to Diana, which we didn’t address because it would come down to our word vs hers, and we were getting tired of this company. We were sick to our stomachs watching her in such a rage, because we were truly helpless watching and listening to this, hoping that she didn’t take it out on our animals. I’m not sure if Maria was intoxicated or not, but her explosion of anger was completely unfounded (it was based on 2 neutral text messages from me asking when she would be back to the house)…we were scared to contact her or Diana for fear of further retaliation. I was at the point where I was about to have police remove her from my house and fly back early. I informed Diana that Maria was absolutely not welcome back.
3. We decided to try Petsitting by Diana one last time, which was a mistake. We needed someone to stay with the animals from Thursday night ⁹⁄₄ through Sunday ⁹⁄₇. Their communication guidelines instruct the client to contact the petsitter directly, so I texted Patricia on ⁸⁄₂₅ to see if she was available and she replied «Yes, will be in touch». After several reschedules to come pick up the key and go over the basic care info, she never shows and cancels 3 days before we leave, saying that Diana was informed. Of course, Diana never contacted us and we were left scrambling to find a kennel at last minute.
This is a very unprofessional, unreliable service and I will not use them nor recommend them in the future.