Jacksons Car Wash

They are already more expensive than any other car wash in the area and then they’re going to charge me an extra $ 1.00 because I have a Jeep!?! No thanks. I’ll take my business elsewhere from now on.

I went to get my car washed 1.5 weeks ago. After leaving, I noticed that my cup holder inserts had been removed. I went back to the car wash right away, and the team lead (I assume that’s who he was since he made it a point to handle my complaint) told me they had no reason to remove them, nor any reason to not put them back if they were taken out. He then stated that they would continue to search for them & took my name down on a post-​it note & said they would have a manager follow up. The manager called me on Sunday (the next afternoon) from his cell phone & asked me to take a photo to send to him of my cup holders & stated that they thought they’d found them. He then said he didn’t want me to drive the 5 minutes that I was away from the car wash to stop in and check for myself, and that he would instead get right back to me. He never did. I then attempted to call him from Monday until Thursday, along with sent him multiple texts (which he read, since he had ‘read receipts’ turned on), and he never responded. It took me going back in to the car wash after calling to find out when he’d be in next. He then claimed that they never found them & wouldn’t take blame since his employees ‘wouldn’t steal & had no reason to take them out &/​or not put them back if they did.’ He then offered to give me a car wash credit, since I would need to go & pay for new inserts out of pocket (a $ 56 – 60 expense for a $ 30 car wash) – mind you, I’d just paid for the supreme car wash to get 50% off my next wash. But what they didn’t tell me upon their up-​sale, is that that 50% off offer must be used within 2 weeks. Who gets their car washed again in 2 weeks!!! I asked for his corporate manager’s number, and he only gave me a first name on, yet again, a post-​it note along with a number that I’ve been trying to call, but that won’t connect. I can safely say, I’ll be looking for another car wash from now on, even if it means driving much further.

Bought a detail for my truck, they cleaned it but they did not put my window shade back in the truck when they were done, and my dash mat was 1 ½ inches shorter than when I dropped it off. The worker stated they didn’t have my shade, and he said he didn’t know why the mat shrunk because they don’t take them out or wet them,… when i told him they did take it out because I had to flatten back out the defrost vent holes he said well maybe they took it out to clean the dash? Well which one is it? I will never go back there and they have lost a long time customer and family!

I got the hook up at Jackson’s. Getting the car washed, scrubbed, steamed and waxed. Also, they told me about a new special they have of $ 30 unlimited basic wash, vacuum and dry. Sounds great!
I picked up my car 4 hours later and it is Sparkling! I’m very happy with the service and work done for me. I will be going back.

I was at your car wash today and i was there for an hour and unless you complain then your car sits there for 25 min and the man who complained the worked on his car for 20 min and mine for 10 plus others that got there after me were done before me! Really that is poor customer service. Very disappointed. Looking for another car wash to go to!

I was looking for a good car wash. I got a so so car wash even though I bought the big one. I got scammed into the monthly pass. I never got the pass put on my car. I went back to get it and the manager ‘couldn’t get it out of the safe’ so strike two.
I emailed them to cancel the account using THEIR website. Not even the courtesy of a reply. There is no way to cancel online either! I called them to cancel. They said I had to go in to the carwash and fill out their form and then they will send it to corporate for me. Nope Nope Nope. such a SCAM!!! I had to call my bank and cancel my card. That was easier!
Pack sand Jacksons’ I will not be returning for a soso car wash. What happened to honest quality these days!

I was a little hesitant after reading the reviews; however, I was in the area and needed a semi detailed cleaning on my girlfriends car. The car came out 1,000x better than it went in. The boy who was responsible for cleaning the vehicle went above and beyond on what I believe I paid ($ 22).

DAMAGED THE PAINT ON MY VEHICLE AND WILL NOT PAY FOR THE DAMAGE OR REFUND MY MONEY SINCE «services were rendered» AND THEY HAVE «no liability» for what their workers did or did not do. what company makes you pay $ 50.69 for their employees to permanently damage your vehicle?
My hard tire cover has never come off my vehicle. After going through the wash, I am being told it fell under the vehicle and the driver didn’t hear the load noise of him dragging it across the parking lot to be dried. Once he got it to the drying area, he threw his hands up and shrugged his shoulders, hid it behind the trash bin and I was not notified by one person working nor was the manager onsite. I was walking around my vehicle and looking for it, no workers saying a word trying to hide this mistake from me when the other people that were waiting on their cars who witnessed the whole thing had to tell me what happened and where they hid my tire cover. It was at this point a worker finally spoke to me and asked if I wanted a manager, I said yes. The worker then tried to start buffing out the damage that the driver had done. It can’t be buffed out since it took the paint completely off the cover. I filed a report and was told I would get a callback today, the 2^nd manager in charge had no business cards to give me. I then called 2 hours upon me leaving because I wanted a full refund. The damage, time and hassle this has and will caused is already ridiculous and I didn’t think I should have to pay for the services provided. I had to leave a message for Brian, when he didn’t call me back, I had to call him again this morning. He informed me they are not liable for the damage which is insane. The noise that the people described, they said the driver just didn’t care and it was obvious. I then told Brian exactly what happened with his employees hiding this from me and he said that is not what he was told. So now, not only do I have damage to me car, think very little of the employees and leadership at this location but I am being told they are not responsible and I won’t be getting a refund and I am completely unclear if Jackson’s will be paying for the careless damage that their driver caused to my vehicle. Brian said he would need to look at the security tape after I explained what happened and he will be getting back to me. This is beyond poor customer experience. Why had he not already looked if I left a message yesterday and why is he taking the word of these employees that tried to hide the act in the first place from me, the customer. I truly believe that they were hoping I didn’t notice the cover gone and I would just leave not knowing any better. Shame on all the employees that have «helped» me so far. I was a full refund and I want the damage to my car fixed.
Brian – the manager called me back and stated:
No liability– the black was clearly showing which indicates it’s loose. The only thing not acceptable was him throwing his hands in the air and I will talk to him about that. They just didn’t get a chance to help or explain. He said «absolutely not» they were going to tell me even though they hadn’t alerted me or a manager. When I asked if he clearly knew it was loose, why wouldn’t an employee and he said it’s because of his 15 years of history. His workers wouldn’t know that so it was a problem with the vehicle even though I’ve never had this problem before and his employees don’t need to look under vehicles and maybe the radio was on and that’s why he didn’t hear it scraping across the parking lot like everyone else. I advised my radio was off, something I always do because you pull up and talk to the workers. I asked for a refund, he declined and offered me a free oil change and carwash and said it clearly shows on all their receipts, no refunds. At this point, I had to actually tell him I never wanted to go back here again with this terrible customer service and now having to listen to the main manager blaming me and defending all of his employees actions and telling me that I have to pay $ 50 for getting my car damaged by his employees and telling me it’s not their fault is beyond infuriating. This call turned into him defending everything that was done when there is no defending the type of behavior that his employees displayed yesterday. He was even concerned that no one alerted the manager on duty. I wanted a name and number above him, he informed me that they would just route the call right back to him. I asked for it anyway and said I would prefer to speak to someone that can actually give me my money back as I think an exception should be made in this case.
Got a callback from corporate that had the exact same tune as Brian. Said that the most they can do is give me quotes from body shops for me to pay for the damage myself and they will not be refund me any money. I’m not sure what type of manager really can’t credit back $ 50.69 when their company damaged your car. heather Hendin, the vp won’t call me back.

DO NOT EVER GO HERE! Took my brand new 2016 Toyota Tundra here for a wash after a road trip and i left with it only minimally cleaned. $ 20 for a VIP car wash for a large vehicle and they still leave it looking like crap. I used to go to this place all the Time when it was Danny“s family car wash ever the since the name changed there great customer service went out the window as well. They rush and don’t take there time and do a half ass job. Danny’s car wash was excellent the people who worked there then always completed the washes proudly. Now there all a bunch of low life’s scrambling for a paycheck who want to get paid but not actually work. I will NEVER be returning to this location or any other «Jacksons car wash» for either a wash or oil change.

DO NOT GO TO THIS PLACE!!!
Where is the gd 0 star rating Unilocal… this place used to be Danny’s Family Car Wash. I don’t know if Jacksons is owned by Danny’s or if it’s a completely separate business, but they sure act like the old Danny’s. Danny’s was AWFUL, always trying to upsell you on crap you didn’t need, at least at the time they said you needed it. Everything always seemed to be on the brink of collapse when you took your car to Danny’s. I finally saw that it was a new place and decided to try it out for a quick and basic oil change + whatever free car wash came with that. As soon as I pull in, they try to get me to upgrade to a paid car wash on top of my oil change. When I decline, the girl calls over a third guy, who pops my hood, points to some arbitrary crap and tells me that he HAS to use synthetic oil or otherwise the regular oil change will void my warranty. When I told him to just use regular oil, he actually told me that he was NOT ABLE to do a regular oil change on my car b/​c of this reason. I’ve heard A LOT of dumb s&*! in my life… but this was up there. I know exactly what this guy was thinking — I’m 38 years old, but I must have looked like a dumb young kid that day with my t-​shirt, bball shorts, and hat, b/​c that’s the only reason I can think of as to why he would try to make me believe that drivel. No, my 4 cylinder Nissan Sentra base model does NOT need synthetic oil, and there is no manufacturer’s warranty that will be voided unless synthetic oil is used. Just utterly asinine and insulting that he tried to make me believe this, I guess he thought I would just agree to anything. It’s actually downright deceptive, as I’m SURE he knew better and was intentionally just trying to get me to spend more money. My next web page visit will be to the BBB’s site.
And to the very misguided and dishonest employee at Jacksons Car Wash that tried to rip me off — read the owner’s manual sir, I’ve left a link to it for you. Nowhere in there does it say 1. that I MUST use synthetic oil, nor 2. that any warranty will be voided if anything other than synthetic oil is used. Please STOP LYING to your prospective customers.
Just to be clear, my actual rating is ZERO STARS, Unilocal just hasn’t made that possible yet.

I have used this car wash for years (previously Danny’s) and have always had a pleasant experience. Not so this past visit in January. My car waited to be detailed while a large pick-​up truck was being finished. And waited, and waited and waited while 4 cars in different areas went before me. I asked the gentleman at the pick-​up why it was taking so long and couldn’t he get someone else to do my car. That did not seem to be an option. When he finally got to my car he rushed through it so fast it was left with water spots all over it and the windows were less than clean. Totally unhappy was I. I picked up a form in the office to voice my concerns, took it home, filled it in immediately along with my receipt voicing my unhappiness. I stated that I was not looking for recompense — only an apology with a promise to look into the inadequacies of this particular location. Not a word have I heard. Will definitely NOT go there again.

Wow! Thought we would sneak in because there wasn’t a line. We have had good luck at the Happy Valley location.
I too should have read the reviews! The staff was lackadaisical and unresponsive. I specifically requested a couple of minor things, which were included in the VIP wash and there was no follow thru whatsoever. When I asked the finish-​line if they could redo a couple of things, I was looked at as if I was crazy… and they half-​assed what I requested. As well, I don’t even think they made it into the back seat, as there were still dirt smudges on the center console.
I now know why there was no line!
I will be taking it to the Happy Valley location tomorrow to see they would let this go thru their finish line!

This was the worst car wash we have ever received. We got the VIP wash on both our cars and the windows are still dirty, the console is still dirty and a bunch of other areas were never touched. We keep giving them second chances and they keep leaving us disappointed! Don’t waste your money!

Never coming again. You call this clean. Posted up a pic. It looks like they never even touched my car. Such a disappointment. This is the second time I come. Thought I would be nice and give them a second chance.

They were fast even on a busy Saturday morning. The car was meticulously polished and it was reasonably priced.

Had my vehicle at a body shop for a dead pack rat tucked up in the dash of the car. They contracted out the cleaning of the car to jacksons car wash.
The body shop packaged up all of my contents of my car and left them in a bag in the trunk of my car including such items as my registration to my car, insurance cards, etc. The jacksons car wash had possession of my car for 3 days, 3 deodorizing bombs and steam cleaned the floor mats later the body shop gets my car back and ALL of my contents of my car are MISSING!
Now worried about the opportunity for identity theft. I had a bank statement, medical records, registration all of which have now come up missing.
What business did they have besides intent of wrong doing to help them selves to my belongings? What business do they have to be opening up a bag of belongings and decide what to keep or what to dispose of or intent to steal?
Spoke with the manager of the car wash and they are making excuses. Blaming the body shop.

Pros: what they cleaned, they did very well. Interior was well wiped and treated. The military discount dropped the price a couple of dollars! Cons: Very slow. Didn’t vacuum everything. Didn’t use the requested (or any) scent, as far as three of us could tell. For the $ 19 wash it took 45 min during non peak hours with only 2 – 3 cars ahead of us. Most of the van was well cleaned but they missed vacuuming the entire rear storage area by the lift door, even though they had the door open for wiping the interior. To be fair, I probably could have asked them to re vacuum, but I didn’t inspect it while I was there.

These guys rock! I left a pack with 4 cigs in the center console just to see if they would steal them based on my experience from other car washes.
When I pulled up, they listened to what I wanted and didn’t spend an hour trying to sell me something extra. The price including my seats shampooed was very reasonable.
When my car was done, I was super curious to see if they stole from me. Immediately, I see a $ 5 and an almost full pack of smokes sitting in a cup holder. Of course, the 4 smokes I knew about we’re all there. This was a nice feeling to see how honest they really were since they could have taken these other items without me knowing it.
I will be back to get my car washed. They do a better job than Francis and Sons by far!

I agree with what Charles G. said.
It’s Friday, we’ve been here since Monday. …pack a lunch.

Slow as a turtle… Don’t know what more you want me to say. Bring back the undocumented workers.