Infiniti of Peoria

This dealership is awesome! Chris Graham took great care of me during the sales process! I love my vehicle and had an amazing sales process! I since have had regular service on my vehicle and Velma in service is awesome as well! I highly recommend this dealership and their customer waiting area is OUTSTANDING! Amazing staff of people at Peoria Infiniti!

I was in kicking tires when I stumbled upon a office with an espresso machine I was quite impressed with the different flavor pumps.

Do not go to this place!!! This place is full of crooks that will do anything to deceive you and steal your money. Find a more honest dealer as there are plenty. This one is not it. STAY AWAY!!!

Zero stars if I could rate it that. WORST experience I’ve ever dealt with. Long story short I was trading in my civic 12 for a Bmw 09. The locks in the car didn’t work and I had to go back on my day off so they can fix it took 8 hours to do because they didn’t even have another vehicle for me to use. And when they finally fixed it I drove it for a day and the engine light turned on I purchase the extra warranty so things like this could be covered and they told me that it wouldn’t take affect until 30 days and I asked if and when my 30 days came would I get the year I paid for and they said no I’d get 11 months left. So what’s the use of paying for a year and only getting 11. Had to fight with the manager to get my old car back and asked my bank to refund them the money. They sold me a lemon car and the manager insisted it wasn’t and when I brought up about getting a lawyer he finally gave me my old car back. And the next day they had the guts to call me and tell me that they figured out what’s wrong and if I wanted the car I could get it back. Um no. The dealership should have done a of that without me having to get my old car back. Addition to that, they didn’t even give me my old registration back so now I have to go to the MVD to go buy another, no organization what so ever and they’re all on different pages. I’ve dealt with A LOT of dealerships and this dealership by far was the worst one. And that’s an understatement. Do NOT purchase from here. Take your time and money elsewhere!

Horrible experience first of all I was looking at several cars through different dealers, wanted to check one out so I went and I went in telling them that I’m looking and see what price I can get so at the end we didn’t make a deal but they were super rude and told me they were going to run my credit several times because I denied the deal and that I wasted their time in witch is their job and they were so slow that day! I despite horrible sales men and I’ve dealt with good ones In the past in other dealers but not like this one. So they ended up running my credit about 13times because I denied they’re deal. They were the rudest dealer ever dealt with and I was super mad about how they treated me

I purchased a pre-​owned Infiniti from another dealership and had a few issues with it. I took it here to have some work done and was absolutely amazed at the professional and timely service. I was fortunate enough to work with Greg and Shanna and they have both been absolutely amazing. Shanna contacted another dealership that had previously done work on the vehicle in an attempt to have them fix their error and save me from having the extra expense. She went above and beyond in helping with multiple issues. While waiting, the GM approached us and introduced himself and was very friendly and welcoming. Complimentary coffee, snacks, water and even caught a comp bbq lunch! Was so happy to see a nice surprise for my little guy when we picked up our vehicle :)

When it comes to cars, I am a bit of a snob particularly with regards to maintenance and car. There’s a slew of dealerships and shops so what always sells me is customer service and attention to detail. I took my car in for just a check-​up and cannot tell you how phenomenal my experience was. I wouldn’t think of going anywhere else and trust me, I drove the distance for this service. From the friendly lot attendant at the early hours of the morning to the jovial service adviser, I think their love for cars shows in their attitude and care of the customer. Greg and Phon went above and beyond; this is what customer delighting is about and others should take note. And while they tried to tempt me with a Q50 loaner, I would have just returned as a happy customer. I am a big fan!

Who can say buying a car is a great experience? Well I now can, at Infinity of Peoria. Working with Brandon Glade and Michael Lamarr was great with no hassle or pressure. Straight talk and great pricing,
My great experience didn’t stop there, I purchased a ford focus, but was treated as if I had purchased an Infinity. Turns out my car didn’t come with the master Key to activate/​deactivate all the cars features. I called the dealership and not only did they get me a new key and detail me car, they gave me a rental while the work was being done.
Just an overall great experience and would recommend Brandon and Infinity of Peoria to everyone.

Sneaky Car Salesman to the max…
You would expect to have a great experience at a luxury auto dealer. Not at Infinity of Peoria. Had a horrible experience with a young salesman eating and drinking lunch in front of me while his manager went back and forth just moving numbers around. Never tried to meet in the middle. Just moved the numbers around and told me what a great deal I was getting. After the numbers went back and forth a few times and I was as comfortable as i could be with the numbers I went to the finance dept. I was drilled for another 30 min on why I had to get the extended warranty. I repeatedly told the finance salesman I was not interested and after about 30 min he let it go. During the final paperwork signing I noticed some of the included options were missing off the paperwork. I was never told anything had changed from the original numbers we had worked up. I brought it up and the finance salesman had to go get «additions» approved and added as an «we owe». Sneaky!
/​Sigh
Then after a couple of weeks the salesman texted me asking how I liked my new car. Wow! How nice right? Well I texed back saying I still had some unsolved matters and he responded with «hmm, ok, glad everything is going well» «Send me some referrals».
Wow. very classy. If I could go back in time and purchase my car at a different Infiniti dealership I would.

DO NOT buy a car here! Beware of Crooks! Pulled up in our 2010 750li BMW to look at a QX80. Located one we wanted and Worked a trade deal with Robert our salesman and were very happy with the numbers. Get to finance and they are 18 000 dollars higher than what we had agreed upon. Turns out they had NEVER intended on giving us what we agreed rather tried to show us why our car wasn’t worth what we signed for on the agreement. Absolutely the worst experience we have ever seen at a dealership!

I bought my infinity coupe here and couldn’t be happier. I brought two large men with me when I went shopping because of the fear of being taking advantage of. Our salesman was great, there was not any intimidation and things were explained very well. We went to many dealerships that day to find my perfect car and a screaming deal. We could not beat the offer here and came back to purchase the next day. Very happy.

While our buying experience was excellent — except for the 3 hour wait because they had to use the nissan dealer next door — when we received our paperwork in the mail we discovered they had not used our preapproved CU, instead they sold our paper to another lender — costing us time and money to get it changed. After reading Unilocal and Google reviews, it appears this is a common practice. I’ll file my complaint with the BBB and have learned my lesson — no matter how nice they are, they are still in business to make money — by doing whatever they have to.

We came back for our «we owe» a week ago and it didn’t turn out the way we were told however Velma in the service dept made it right and ordered us the car mats we never got from the sales dept. She also rescheduled us again and made sure the work was done correctly. I raised the stars to 4 because of the service we were provided by Velma and her service dept. If my whole experience was left to the sales dept I would of left it at the 2 stars.

Rarely am I so disgusted that I am moved to write a negative review on a place like this but I very their business practices are so dishonest I feel I have to let everyone I possible know. Negotiated a one pay lease on a Saturday for a G37. Was going out of town so it made sense to pick up the car on Wednesday. I was given the lease paperwork Tuesday with all of the numbers and a pick up date of Wednesday at 5pm. Long story short, the lease numbers (sales and residual) varied by 1 – 2,000! The finance manager Sam may be one of the most revolting human beings I have ever met, telling me to «Be quiet so he could think» and going on and on about how Infiniti changed the numbers and he had to «find that money somewhere». Bottom line, they would not sell me the car for the ammount negotiated and I walked. Keep in mind I was not asking for anything extra, I just wanted the lease deal I had in writing and negotiated. You would think that when the numbers changed at 9:30 am (if that was truly the case) that they would have called me during the 7 hours before I came in. I can see why car dealers get a bad reputation… if that isnt bait and switch, I dont know what is. Ended up with an Acura. Better deal and the dealership checked their ego at the door. I would have given zero starts except 1. You can’t and 2. I felt bad for my salesgirl. Stay far away. There are so many other choices out there. You dont need their «customer service»

I’ve had my car serviced here three times with no drama. While some of the initial prices quoted were, interesting, there was room for some negotiation. Since they’done a competent job on my existing Infiniti we decided to try out their sales side.
It was a cold rainy day in January and we dressed down, but warm, which apparently is not to their dress-​code for car buyers.
After the greeter hastily dumped us with the sales staff, sorry didn’t get the names, who just keep talking about things I had already said I wasn’t interested in.E.G., trying to tell me about the car features and brand which I was already aware of, you know having a car with similar controls. We actually liked the car a lot and the best chat we had was with the Internet sales guy, who was great around kids and seemed to get what we wanted, and why and we took his card because the car was on our test drive list. That fell through when seeing we were done, clearly not buying anything today old greeting guy, hey maybe he’s the manager but certainly didn’t act like it, could barely contain his disdain and really couldn’t wait for the door to hit our ass on the way out.
In the end we bought something with a higher price than the car we were looking at, we’re no longer getting our G37 serviced there. Not bad work for one old sour-​puss eh?
I hope this review gets it through to the management to take a cue from Vegas.E.G., Treat everyone, specially those that you have an existing relationship with, as if they would buy a car from you even if they don’t turn up businesses casual with a Rolex Sub on a rainy Sunday afternoon.
Maybe you could get your service guys to teach you some customer service? It’s a 2.5 rounded up to 3 for service.
(edited to fix appalling grammar and general nonsense)

I’m adding to my husbands review as I really wish there was the option for a –1 star.
My family and I stopped in on a rare windy and rainy Sunday after being at several other dealerships. We showed up in our weekend clothes; hair was a bit messy from the previously mentioned wind and rain. I think that had a definite impact on how we were treated.
From the start their door greeter was less than pleasant, assuming we would only want to see used cars. Didn’t bother catching his name, but he was grey haired in a plaid shirt. From the other reviews, I’m assuming he was one of the managers.
We were passed off to a salesman who kept trying to up talk all the benefits of having an Infiniti. My husband had to state multiple times that we already owned one (that is serviced at that location) and that what he was telling him was nothing he didn’t already know.
Then he changed to the typical ‘I’m going to talk to you like a stupid woman and quote nothing but colors and safety numbers’. Not a good way to gain my confidence. When we refused to play his game and commit to anything, we were dumped on the internet sales guy.
He seemed nice enough, actually answered our questions.
We weren’t making any decisions that day as we still had other vehicles to look at (Q7, RAM 2500). When we were leaving, the mephitid in plaid struck again, making it extremely obvious that we were not of high enough class to even look at his cars. (Again, we already own one.) He left such a bad odor on the Inifiti name that visiting the dealership on the other side of town ended up at the bottom of the list.
Before we made it to the other dealer, we ended up purchasing a truck with a higher price tag than the SUV we were looking at.
First tip, don’t bother coming into the dealer if you aren’t wearing your Armani. Second tip, if someone reaches out on your Facebook page with an issue — it’s polite to respond. But, of course as we all know, money can’t buy you manners.

If you need excellent service take your Infiniti here. With my 2003 G35 coupe and almost 161K miles all the major service was done by the service tech: Keith.
Ask for Keith, my 2003 G35 coupe has been the most reliable car I have ever owned. Maybe because its an Infiniti or because Keith does a great job on keeping it in tip top shape.
With that many miles and zero leaks: oil, etc. I hope it will last till 200K miles with no major problems. It still runs great and has cold ac.

It’s been over 4 weeks and the «we owe» which they said would be taken care of has yet to be done or settled with me. They are very unprofessional and more importantly dis honest. I plan on filing a claim with the better business bureau next. STAY AWAY!!!

Do not trust this dealer. Originally I agreed to a $ 500 deposit on the vehicle I was interested in. When I found out that the dealer was building-​in a bunch of extra costs in to the MSRP, I found a better deal. When I told Johnny Medrano that our deal was off, he tied-​up $ 1000 in my account. Zero class, zero professionalism, not to be trusted.

The absolute WORST car buying experience ever. Beware of this dealership. The recent bad reviews should be an indication that this dealership is far from excellence. If I can prevent at least one person from giving this company their hard earned cash, I will be happy. I could write a novel on everything I have been through with these guys but most importantly, get copies of EVERYTHING.
My salesman was Steve Bonny. While a nice guy, he plays the innocence card too much and does absolutely nothing when the sales managers come to try to negotiate your deal. He pleads ignorance. Enter Jason Settle, a sales manager. The most inconsiderate and inappropriate person I have met. If he comes to negotiate your deal, all I can say is have him write everything down and get copies of what he writes and review it for accuracy; better yet, I would leave. He even went so far as to roll his eyes at me when I asked him to write something down. When you get to finance and meet Daniella Kutter, BEWARE. Review everything she asks you to sign. She also rolled her eyes at me when I refused the «extras» she offered me in finance. The last thing I want to do is get car advice from a 20 something finance «manager» who pretends to be your friend; she will try to slip something in your paperwork to increase her bottom line. PLEASE review everything at this point unless you got your own financing, which I strongly recommend.
My complaint about the sales team and finance escalated to the Sales Manager, Teddy Groza. What a sorry excuse for a manager. He does not care at all about your circumstance and will blow smoke in your face just to get you to leave. Do not trust him for anything. Finally, I decided to take my complaint to the General Manager, Kurt Kasik. He is by far the absolute worst general manager in the customer service industry I have ever met. After numerous phone calls and unanswered messages, he refused to see me when I came in to the dealership to talk to him. He is inconsiderate, worthless and an all around sorry excuse for a manager. He even called my wife and I liars and I have the email to prove it! What self respecting manager would call a customer a liar? The owners of this company and Infiniti should be ashamed to have Kurt representing their brand.
Bottom line, avoid this dealership and especially the people I mentioned, most importantly Kurt. I would encourage anyone with similar problems to at least file a BBB complaint, an Infiniti Consumer Affairs complaint and post their reviews online. This business does not deserve any rating above 1 star in my book. Please take into consideration this review and the many others who have had bad experiences. DO NOT GO HERE to buy a car; they do not deserve your money.