Fair Oaks Cigars

This store is in a great location, but pays the price with size. This is a good shop to buy a box of your old favorite or come to see what’s new and trendy.
The lounge is upscale and like almost all shops the crowd is friendly if you follow basic etiquette. If you are new here are some do’s and don’ts:
Do: Buy a cigar if you are going to sit and smoke. This is the cardinal rule.
Do: Ask someone who works there to help you pick your first few cigars.
Do: Introduce yourself when you sit down. This is not required, but is welcome.
Don’t: Smoke a flavored cigar. I like them, but they are frowned on by regulars.
Don’t: Crush out your cigar. It will go out in the tray/​holder.
Don’t: Smoke a cigar you did not buy there.
Not sure about the service, it was super busy the night I was there. Selection is A-​OK, the lounge and location are great.

Fair oaks is now ranking as my favorite go-​to cigar shop, great selection of all the top brands, nicely organized humidor that’s always chalked full of cigars and they often have cigars that are on sale, yes you read that right, on sale! (get on their email list for notification of sales) I’ve scored some amazing deals stocking my humidor with quality cigars for a deep discount.
The shop is run by a super friendly guy (Tony), he’s always happy to help without being pushy. I’ve chatted with Tony at length the few times I’ve sat down and actually smoked in the shop and he’s always made me feel super welcome. The seating is top notch, overstuffed leather chairs with a couple of TV’s on the wall.
Check it out!

My neighborhood cigar shoppe. Hard to find if you don’t know the area since it’s located in the back of a dying outdoor shopping mall. Great selections, stocked and organized humidor. Have gone through numerous employee changes but the service has always been friendly.

When I’m traveling, I always look for two things: coffee and cigars. I was on my way through Peoria when I saw Fine Oaks and decided a driving break was in order.
Great selection of sticks at really good prices. Plenty of room to kick back and enjoy a smoke. Staff was friendly and helpful. Next time I’m in the valley, I’ll be sure to stop in.

Great friendly feel. Good selection of cigars. Excellent free Wi-​Fi. I would recommend this business to anyone interested in relaxing, enjoying a cigar and entering into conversations or just sit alone and engage your mobile device.

Fair Oaks is a nice place to hangout and smoke a cigar there is a new young guy who works there his is Tony. Very good guy friendly smiles all the time helps a lot any question you ask he answers. Good cigars good people everyone is friendly the talk to new people like they knew them long time. Best cigar shop I say you guys should check it out won’t hurt.

Scotty is gone. Ron is a fake. Does not give discounts to military but give free stuff to his fake biker buddies

Located near the 101 and Northern in a little outdoor mall. Kind of hard to see from the street. There is minimal parking but luckily the past few times that I have been there I was able to get VIP parking. This store is small but its ok. There is a little area when you walk in where men sit and talk and smoke. There is also a cigar smoking area in the back. The employees are very friendly to me. Thankfully because I have no clue to to do when I go here. I just go straight to the area where the cigars are. I have been told on what to get by some co workers. With that information it has really been easy to get what I need. They Fair Oaks always has what I ask for. So far so good.

Scotty and Paul are the the bombs! They know a lot about the brands they carry — only premium and a few flavored «girl» cigars for the noobs. Don’t come in looking for internet cigars… they leave those for the web. but, if you want a My Fathers or Aroma de Cuba Mi Amor, stop in.

I’m not very experienced with cigar bars, but this is definitely terrible customer service. The manager completely disregarded us as we walked in, and disappeared when my friend and I had questions to answer about their products, which were rather disorganized in a crowded humidor.
A really cool dude took a few minutes to explain different brands and colors to me, and to my surprise, he didn’t even work there! There’s a very tight-​knit group of gentlemen who sit around watching sports and playing chess over cigars. They were having a potluck and sharing stories when I walked in, and I definitely felt like I was over at a friend’s house.
But still, the manager isn’t much for talking, and after ringing us up didn’t even point out the cigar cutters available for customers who wanted to enjoy the lounge. He didn’t help with anything. ANYTHING. On one hand, Fair Oaks is doing something right to have such a cult following, but on the other hand, newcomers like me are left with the impression that management just gives zero f*cks. I am still on the fence about coming back.

Great selection. Awesome lounge with huge flat screen with Direct TV. Very relaxed and chill atmosphere. And of course they have the My Father selection is awesome.

I don’t do many reviews but felt compelled to do one for Fair Oaks. It seems to me many of the reviews giving it a poor score are rather old.
I have been going to Fair Oaks for just about 2 years and have always received good service. I attend their cigar events whenever time and travel schedule permits. I like the shop and I send people there often.
Their humidor is why they received 4 stars from me; it’s rather small. In their defense, they do they cram a reasonable selection into the small space they do have.
For anyone that previously posted a negative review about service, I invite you to give them another shot.

Jim H, which competitor shop in the area do you work for? I spend a decent amount of time in my local shop in California and I’ve been smoking cigars for quite some time. I have family in Phoenix so when I’m in the area this is the shop I visit. The selection is very good, especially if your an Ashton/​Fuente fan and the service is awesome. Scott is the new manager and he’s very helpful, especially to new people like me. He welcomed me as soon as I walked in and made me feel like I was among friends. I highly recommend this place to any veteran or newbie!

Nice guys. Knowledgeable and polite. Clean establishment, and well stocked.

This has become one of the friendliest cigar shops in town, and their selection is awesome. They regularly have events, their lounge is comfortable, and their prices are reasonable. If that unfriendly jerkface who used to work here kept you away, it’s time to try ‘em again.

Been going to this shop for a while now. They have the best inventory on the west side. The manager Scott is a great guy and very knowledgeable. He’ll be able to help you find the perfect cigar. This place continues to get better and better.

I have only seen two different guys working here.
The older white guy, who is friendly. I have seen this guy engaging in friendly chit-​chat with customers who were in there puffing away on cigars. He’s very nice.
The Asian (?) guy is a TOTAL jerk!!! (I usually don’t say that about people in reviews, but this guy was just that!) He is the opposite of the older, white guy.
Seriously, this guy excels in being VERY RUDE and does a great job giving more attention to his computer than a customer. Perhaps he is playing a game of solitaire on his PC, which can understandably be way more important than showing any interest towards a potential patron. He will not even look up at you if you ask him a question.
This store is OPEN on Sunday and is right next to BJ’s restaurant.
However, if you should decide to venture inside, just be prepared for the cold shoulder and the feeling of being a bother… especially if you spot the Asian dude working behind the counter… just an fyi.

The other day I wrote a 1 star review for a cigar store in Fountain Hills. The single star was based on the fact that no one ever showed up to wait on me, even after hanging around for quite a long time. Here at Fair Oaks there is a guy at the counter all of the time, but he is possibly the most unfriendly cigar seller in the world.
I usually find that cigar smokers like to share notes, and talk about the product. Or, at the very least, cigar shop employees should pretend to be interested in customer’s questions. Now, I have been in here a number of times because I go to the area a lot at work. Each time I have given it a pass because I figure the guy is having a bad day. But by now he should know me and at least acknowledge me when I walk in and say hello. Nope. I try to start conversations but he just ignores me, as if I am not even talking. Very rude.
The store itself is pretty nice. Plenty of seating and a comfortable atmosphere (other than the rude guy running the counter). The selection is fairly poor, however.
Unless you have no other choice I would avoid this place.