Do It Right Plumbing Inc

Had an emergency sewer line back-​up and our home warranty company recommended Do It Right Plumbing. We called and got a speedy response. The technician was courteous and professional. Found the problem and cleared the line that had backed up from a feeder line in the alley. Problem solved. Thanks you!

Ken was great. I could not figure out how to get the new bathroom faucets on. I called Do It Right and they scheduled me the same day. Even though it was late he stayed and when the supply lines leaked he had new ones on the truck. Doesn’t get any better. Thank you.

Ken, the owner, cut my pipes without telling me, turned off all my hot water without telling me and gave me a quote for work that needed to be done, then never returned my call after I left him several voicemails to actually have the work done. Never use this company, I wish I had read half these reviews before agreeing to have them come into my house.
My home warranty company referred me to this company for a possible leak at my home. They came out, saw my meter running and confirmed I had a leak. The next day Ken, the owner mind you, came to my home with the leak location company and narrowed down the actual leak. Ken then went on to cut my pipes without telling me to stop the leak, when he could have easily just turned off my water heater. Later that day when I went to give my kids a bath, water began to spurt into my hallway. Ken did not tell me he was cutting my pipes nor did he tell me we were without hot water to the entire house because he cut that pipe. He quoted me for a re-​route for $ 3500. After he gave me this estimate on Saturday, I began calling him on Monday to have him send his official quote to the insurance company. I gave him more days than I should have to call me back. I called another company, Blue Sky Plumbing, he came the same day to assess what needed to be done and then completed the same work for half the price 2 days after I initially contacted him. Do It Right Plumbing completely SUCKS!!!

DO NOT, FOR ANY REASON USE THIS COMPANY! There are other options I emplower you to use them. This company is a nightmare. My family had a shower lever break and left the water ON. I was forced to turn the main water off to the house. A family without water is certainly an emergency. I called our home warranty who gave us this contractor. I called Do It Right Plumbing within 45 minutes of my work order to try to schedule an appointment ASAP. This is supposed to be a ²⁴⁄₇ company who handles emergencies. I called 2 times within an hour and couldn’t reach them so I left a message. I waited another hour and finally got a hold of their unbelievably rude representative Linda. She said she would look up the order and call me back. An hour later, nothing. So I returned my call in which she rudely and aggressively told me she knows my situation. got my message, was working on scheduling, and would call me back. I GOT NO CALL ALL DAY! This company BLATANTLY ignored a family with an urgent need. This was an immediate red flag! I immediately looked this company up online and saw multiple similar reviews. I called my home warranty and requested a change in contractor. I am so thankful I saw the signs. The new company Gecko, came out promptly and handle my situation with SERVICE and QUALITY.
I will never allow someone to provide me a service who doesn’t have any sense of empathy, attentiveness, service, or compassion towards it’s clients. There are always other options and someone who is working hard to provide for themselves and family. Someone who appreciates the work.

If your home warranty refers you to them, request a different company. Would not return calls and quoted availability for three weeks out. Methinks not is right!

Like everyone else who has been forced to use this company through their home warranty, I had a terrible experience.
Every review mentions a terrible woman running the phones over there. Her name is Ruby, and she has the worst customer service skills (or human being skills) of anyone I have ever had to make an attempt to communicate with. She is arrogant, argumentative, disorganized, and makes attempting to piece together a transaction with this company damn near impossible. She told me «My tech knows what he’s doing» and hung up on me when I questioned their diagnosis, told me she didn’t like the credit card I used (apparently I wanted her opinion on that), screwed up the scheduling, lost my contact info, gave misinformation to my warranty company, and apparently did everything else in her power to make sure I would never use that company again.
2 – 10 Home Warranty uses them in the Phoenix area and I have already reached out to them to try and get them removed as a vendor. If you ever have them assigned to a service call, RUN the other direction, demand your warranty company re-​assign the work order or find a new warranty company.

I spoke with Ruby and set an appointment. Gave her my specific information including the phone number. She was aware that I was renting the home and it was warranty work. All I needed was a drain snaked. The tech never showed and when I called Ruby answered again and gave a lame excuse about having the owners information only. Funny how I specifically gave her my info 3 days prior. She actually had a little attitude on the phone passing the blame off. Lost a morning and part of an afternoon waiting. What a joke. It’s called communication people. Still waiting.

Like many of the other reviews, I was referred to this company by my home warranty company. When I was first contacted by them and I explained the problem with my water heater, they told me it was an electrical issue (It seems their scheduler is a master plumber and electrician) and told me to call an electrician and closed out my ticket. I did call an electrician and they determined it was my water heater so I called in another warranty claim.
On the second claim, it took me three attempts to schedule out a plumber. When he arrived, he kept telling my wife that the issue was with a timer and despite her showing him what we were having issues with; he said that there was nothing wrong. At that point my wife said he started reading the warning labels on the side of the tank like she was a two year old. It was completely disrespectful. My wife called me and I had to argue with the guy over the phone and explain the issue while at work and he finally checked the smart control box on the water heater and said that if we have an issue with that we need to call Whirlpool and have them fix it. WTF??? I explained that the warranty covers this and he said he didn’t think so.
I called the company when I got home and the lady I talked told me she was talking to the warranty company about our claim and I explained what happened and she promised to get right back to me. Never did. I called the next day and got some very rude lady on the phone and when I explained the whole story to her told me that the plumber didn’t know what he was talking about (Again WTF? He’s your employee) and that if I wanted them back out I needed to call the warranty company to set up another claim and if they couldn’t find anything wrong, I would be charged again.
This company is full of incompetent people and they have no clue what they are doing. Their office staff is rude and they treat people like they are stupid. I have no clue how this company remains in business. I called the warranty company and filed a formal compliant and asked that this company be removed from their preferred vendor list.
If you need a plumber do yourself a favor and look elsewhere. This company will provide nothing but excuses and bad service.

I had a very similar situation happen to me this week. My warranty company assigned them to an issue I had with a leak in my bathtub. The technicians were okay minus calling in sick and forcing us to reschedule several times. The major issue I had with them was their office staff. They were very rude and inappropriate. Ruby referred to one of their clients who was causing my appointment to be delayed as not mentally stable. Then, she asked me to describe the plumbers by race. This company is terrible and I would not recommend them to anyone. I will call my warranty company to request that they remove them as a service provider as well.

Do It Right Plumbing was sent out by my home warranty company when I called about a leaking toilet. The technician arrived at my property and within 2 minutes determined that I needed a new toilet. The toilet was very old so I had no problem replacing it and I was trusting his professional opinion.
He said he would be back the next day between 3−5pm to fix it. After organizing work schedules so someone could be home he never showed up. I called the office and they said they had no record of the appointment. I then called the technician and he said he doesn’t handle scheduling.
After some frustration I set up a new appointment for the next day. I told the office someone would be home all day until 3:30pm and they said they would have someone out by 1pm. The technician arrived at 3pm. He walked in and said he couldn’t repair the toilet because the tile floor was finished too close to the toilet base. He said the toilet he bought wouldn’t fit and he didn’t notice it the first time (his 2 min diagnosis). He said he was not a flooring guy and I should probably find someone on Craigslist.
In addition to the incompetence of the technician I found the office to be poorly run. Every time I called I had to re-​explain the situation and reconfirm all my information. It seems like the employees do not communicate or keep records on work orders.
I will never use this company again and I asked my warranty company to remove them from their preferred vendors.

Came home from work to find a pipe had broken and my bathroom was flooded. I called Do It Right (who walked me through how to turn off the water over the phone) and had a technician there within a short period of time. They made could have been a horrific experience as stress free as possible. This is the 2^nd time I’ve called them my 90 year old mother’s toilet was flooded and they went out late at night w/​o charging extra. Sorry for taking so long to give a review but believe me these people care about their customers, they’re prices are fair and the technicians are licensed plumbers not just handymen. Will continue to call them in the future.

We had an emergency plumbing situation today when our shower got backed up and sewage started backwashing into the shower. Gross! We went through our home warranty company and they contracted to Do it Right Plumbing and we’re glad they did. We received a call back within an hour from the company and they dispatched a technician out asap. Ken was very helpful, knowledgeable and immediately diagnosed that the problem was not on the line going to the street but rather the main line to the house. He fed the motorized snake in and got the clog out at almost 40ft! Ken suggested we test all showers, faucets and toilets to make sure they were all draining properly and we are happy to say he fixed the issue! The cleanup was no fun but the fact that Do it RIght came out asap and got the problem fixed the same day was fantastic. I recommend this company for anyone that needs quality and fast plumbing services.