D & G Appliance, LLC

I had D&G fix an LG washing machine. They arrived on time and had to special order the part. Several days later, the part came. However, upon opening the package which D&G ordered, tech determined it was the incorrect part but could «make it work». I agreed because this is a vacation rental and I had a guest checking in that needed the washing machine. He promised that he would come and put in the right part later. (As of yet, I have not rescheduled this. However, it has been 7 weeks, and the washing machine is still working fine.)
So, I have to give it 3 stars, because the correct part should have been confirmed before driving out to install. However, I appreciate that it was still made to be operable. I am grateful that it could be installed and running for the client, but now, it is still further rescheduling to get the correct part in.
We just had to call them again for a new repair on a dishwasher. I’ll update this review, and hopefully we can get to 4 stars.
I did think the service person was kind, professional and respectful, as was the receptionist on the phone.

Called a previous company on a built in refrigerator that wasn’t cooling properly and they weren’t able to grasp what the problem was over a 30 day period and 4 visits. Decided to give D&G a call to see what they could do and not only did they arrive within 2 hours of my call, but within ½ hour of diagnosing they immediately identified the problem. Dan was professionally equipped, personable, and explained and showed me everything that was happening. So in a nutshell they diagnosed & repaired my refrigerator within 4 hours of my phone call on a problem that I tried to have others repair over the last month and at what I thought was a very reasonable price. I would highly recommend this company to anyone with an appliance issue.

Very unprofessional. I was having trouble with my microwave panel, so I called D &G appliances to inquire about where I can bring the part in that I needed fixed. The lady on the phone tells me they only did house calls so I said that was fine. She books me an appointment for a wk later to have my microwave looked at. The lady then calls me a day before my scheduled appointment and leaves me a voicemail saying their scheduling has changed, so they would be coming to my house between 12−2pm, instead of 9−11am how they had originally scheduled me for. The next day she calls me at 9am and then tells me the person will be at my house between 1−3pm. I said ok even though I had already known she had left me a voicemail the day prior to come between 12−2pm. So 3:23pm comes around and still noone arrives. I decided to call them to cancel because why schedule someone on appointments if you can not be profesional in arriving at the time they say and then decided to make changes to an appointment that was booked a week in advance. I had already wasted my day waiting for them. Same lady answers so I let her know what happened and all she could say ok so I will put you down for cancel. I just could not believe her so I just said bye. Really??? I been waiting all day for this person to show up and they do not even bother to call at 3pm to let me know they are running late. The least she could have done was apologize for any inconvenience she caused. I definitely will not be calling them back. Not recommending them to anyone after this. She also told me that they do not charge a service fee if I decided to not to move forward with their estimate on the fixing cost. Yea right. I am pretty sure they would have charged that service fee on they way she kept changing times on me.

Absolutely unprofessional. Had an extended warranty on our dishwasher and sears referred this company to come out. Not only wasted our time, but didn’t even want to touch the dishwasher because he couldn’t find the model number. As we were in the process of calling sears, he said he can’t do anything and just walked out leaving us hanging. Classless and unprofessional. I would have gone some place else except this was under warranty. Says a lot about who Sears chooses to work with.

Wish I had read the previous review. Unbelievable rip off.
The owner, Dan, showed up at my house to fix my dishwasher. The dispenser needed to be replaced and he told me that after a 65 $ service call it would be an additional $ 223 to fix the dispenser. I asked him how much the part was costing and he told me he was charging me over $ 100 dollars for it. I then looked up the part online and saw that it was $ 40 bucks on amazon. You have got to be kidding me. What a joke!
I also asked him to look at another appliance while he was here and he told me he wouldn’t unless he was paid more (Even though I had already paid him to come out)
Don’t use this company. Find someone else to come help you out ORRR it may even be cheaper to just go buy a new dishwasher.
RIP OFF

«D & G Appliance LLC,… family-​operated company that treats our customers like family: We always do it right! We’ve been providing residential service and repair on all major appliances to the entire valley since 1981.»
This is what is posted on this companies website. I am here to tell you that for my experience nothing could be farther from the truth. This company came out twice to look at my Refrigerator before they misdiagnosed the problem. Long story short this companies’ actions lead to our refrigirator being damaged beyond repair. Then after the fact they refuse to take any ownership of their actions and they just walked away from our job. We are now going to have to buy a new refrigerator from a problem that could have been solved if handled the right way. We are also having to go through litigation to try get reimbursed for the damages this companies actions led to. All I have to offer is my one experience with this company but based off of that I would steer clear of this company! Buyer beware!