Cold Stone Creamery

I am tired of getting shorted here on the ice cream size I pay for. EVERY TIME my husband and I come here we both order the «love it» and apparently because I am a woman they decide a woman should have a smaller amt than the amount in the cup-​seriously usually around 4 ounces less than his. Fool me once, shame on you. Fool me twice, shame on me.

Went here a couple of times now and must say they have the worst customer service! The manager is RUDE and Arrogant! First time I went to pick up ice cream for my family and the person helping me have me an attitude because I was not quick enough with my order. Today, the nasty manager gave me attitude because I needed writing on my cake. When you are charging $ 27.95 for a small cake you should not be giving your customer an attitude for writing happy anniversary! I used to work at a bakery for 15 years and never provided such awful service to anyone. Guess they really don’t need the business!

I went to cold stone cremery 5−2−15 and it was about 20 minutes until close. I ordered a love it size not to big not to small so you would think not a lot of time. As soon as I walked in the manager who was on duty looked at me and said in a non friendly tone «oh my God». The kids «ACTUALLY» working were great but I guess I gave an unsettling feeling in the managers stomach by showing up in enough time to get a bowl of ice cream. I paid money for their business but I guess Mr manager was in a hurry to get to whatever he was trying to get to this evening. As I was paying for my ice cream I heard him say under his breath «Don’t pay with a credit card». EXCUSE ME but I’m paying your paycheck! I’m giving you money for your product it’s how it goes in every business. This manager needs to be re-​educated on how to treat customers. I’m very sorry I ruined his pre clean ritual 20 minutes before closing while there was in fact customers in the building eating. The ice cream was great and the kids were great but the manager needs reprimanded!

Yum! I get mint with sprinkles and they actually mix up the sprinkles so they’re everywhere and not just on the top! They have a wide variation of ice creams and toppings and they even have cakes to buy. Very delicious ice cream.

I love Cold Stone Creamery. Just not this one. In my experiences here, and there are several, this location is poorly managed. Everything to credit card machine was broken (for a week), cold stone was broken, to most recently, and perhaps the worst offense for me. .. No milk! I LOVE a milk shake there made from cake batter ice cream and hot fudge. It’s the best. But no milk! Not once, but twice in the last 6 months I went there and they were out of milk. What ice cream store runs out of milk?!! And if you’re the manager, and you’re out of milk, go to the grocery store that day and get some more!!! I’m done going to this location. I’ll go across the street to DQ or Culvers even though I’ll miss my cake batter shake.

Oh how I do love the cake batter ice cream. I have determined that for each person in line ahead of you, you will have to wait five minutes to place your order. So if there’s a line of five people, I usually just drive on by.
If you go too crazy on mix-​ins, the cost can get up there, but it is good stuff! Join their eClub for some free treats.

The almost continuous line out the door of the place on summer evenings is evidence that we value great tasting treats more than keeping our waistlines in check. Great ice cream with whatever decadent «mixins» you want. Can’t go wrong with that!