Sandy Sansing Mazda

Wish I could rate a –100 s. CONTEST IS A SCAM TO SOLICIT YOU TO BUY A CAR!
Me and my girlfriend went to this so-​called contest as we won on a scratch off mailer that was sent to us… only reason we showed up was «no purchase necessary» and all winning numbers will receive a $ 5 Walmart Giftcard, GUARANTEED WIN. So I figured why not its a free $ 5 bucks… Well when I got there instead of a free $ 5 Giftcard (as I knew with the odds of only 5 out of 50,000 getting any other prize was just a fantasy with a top prize of $ 20,000) they gave out a $ 1 scratch ticket that they changed last minute! Are you kidding me? So you win a contest and it said you’re a winner… then you show up and you have to basically re-​gamble again… What a scam and waste of my time… who the hell wastes there time for a dollar!!! I was also hounded about getting a new car when all I wanted was the was my $ 5 as advertised. Such a gimmick way to screw your fellow pensacolians and waste their time… The $ 5 is irrelevant it’s the principle… The Manager ended up giving me a second $ 1 lotto ticket to shut me up! What a complete joke this dealership is.

Unfortunately time stops at this service center. If you need a flat tire repaired try another service center. I suggested that they remove the chairs from their waiting room and utilize sleeping cots. The unknowing customers would be better serviced.

Bought a 2012 Mazda6 at the end of last year (2014). The sales process went fairly smoothly. We got a decent price on our trade-​in and our new car, after a bit of negotiation. The sales person we got was nice. Not overly pushy like some I have had in the past. The process took a bit longer than we had hoped for, but were satisfied in the end. We came back the day after we bought the car and they gave is a free detail cleaning. We havent had any problems with the car.
I have brought it in 2 times so far to get scheduled maintenance, and the staff was very friendly and polite. I noticed they treated the other customers there politely as well. With an appointment it took less than an hour for the typical scheduled maintenance. Was pleased with their service department. The only issue is that I had parked in the service lane, I got out and stood out there for a little bit waiting for someone. I went inside looking for someone to help me and they directed me back outisde where I waited around for a bit longer till someone came. It is a little confusing on what to do if there is no one to help you. Overall, the car buying experience and service has been good.

Brought my 2015 Madza 3 in for 10,000 mile servicing and everyone was wonderful! I hate dealing with dealerships/​car repair shops as a female but they were very polite! Didn’t try to up sale me on everything under the sun. I was the one asking questions about add ons to my car and the ordering process! As a female, I didnt feel like I was being taken advantage of like most places, I will be coming back!

the service department is pretty bad. The sales part was great, painless, quick and friendly. The service department however is not as great. Went back about a week later to check why the car pulled to the right (usually an allignment issue) and they said it’s the pensacola roads because they are bad… yes they told me that. two months later I came back and they said the same thing. A couple months later went somewhere else and immediately they showed me how bad of out of allignment my car was and never pulls to this day. Then recently I went to do an oil change and they told me my tranny fluid was dirty and needed to be changed immediately and also said everything was «green» including my battery. Two days later the car barely started went to ANOTHER place and turns out my battery was bad. Oh and the tranny fluid is fine until at least 70,000 miles not 42,000 miles. Just saying the service dept. here is a bit of a scam. Sorry Mazda.