Reed’s Clock Gallery & Repair

Be sure to read their fine print. They obviously put a lot of thought into it, and any advantage they can make from it will certainly be taken.
I dropped off my clock and did not hear from them for several months. When I dropped it off I was specific about the amount of money I was willing to put into the repair. When I contacted them to inquire about the status of my clock I was given an amount considerably higher than I had indicated I was willing to spend. They stated that they had already made the repairs and that since it was within a certain percentage they did not have to call me to approve the additional expense. Sure enough, it was in the fine print. I was threatened with a storage fee, and appealing to the owners did no good. Out of principle, I picked up my clock and paid the full fee they demanded because I did not want to see my clock go to this establishment to be sold in their «gallery», which is probably a museum for other confiscated timepieces.
I found the staff and owner to be presumptuous, and rude. I had been a repeat customer of both the jewelry and the clock repair entities that make up their business, but I will not return.
Buyer beware!

Pensacola Jewelers and Reed’s Clock Repair are the same business! My review is for the «clock side of the house.»
I left my clock here for almost 3 weeks, awaiting a call for a repair estimate, before I finally called them, was placed on hold, then told that my cuckoo clock simply needed a «good cleaning.» I was thoroughly confused… to clarify, I dropped the clock, right after I bought it while in Germany, and the cuckoo bird hasn’t worked since (it still cuckoo-​ed, it just would not pop out/​in anymore). Recently, one of the chains became «stripped» and would no longer wind, preventing the music from playing (I understand a «good cleaning» would have fixed the RECENT chain issue). I was disappointed that was the best/​only explanation they could give me, after leaving my clock for 3 weeks for an EDUCATED estimate/​cause for the BROKEN cuckoo portion of the clock (yes, it was MADE CLEAR at drop-​off that I wanted the cuckoo BIRD fixed).
Long story short, I decided they were not being honest with me and suspected that no-​one had even LOOKED at my clock (which was made apparent during pickup), and so I decided to simply pay the $ 15 «estimate fee» (comical) and pick my clock up.
I will not post the actual horror experienced while dropping my clock off and picking my clock up (the short bleach blonde-​gone brown unprofessional woman working the front counter is a disgrace to the business — she HAS TO BE RELATED to the owners, to still be working there). I will simply say that I SHOULD HAVE BELIEVED EVERY SINGLE NEGATIVE REVIEW GIVEN TO REED’S CLOCK REPAIR, BEFORE I DROPPED MY CUCKOO CLOCK OFF… I, however, am the type of person that prefers to give people/​businesses the benefit of the doubt — in this case, it was unwarranted. DO NOT USE THIS BUSINESS IF YOU WANT TO BE TREATED WITH RESPECT AND HONESTY. YOU WILL NOT GET IT HERE. PS, $ 155 for a cleaning only? Then more, IF they find issues when they get into the clock? That should have already been determined… isn’t that why you leave your clock for 3 plus weeks for an «ESTIMATE?» Very peculiar (aka, shady) way of doing «estimate» business.
One last note: If the owner of the establishment wishes to post a rebuttal to my review (as he did a previous customer’s review for Reed’s Clock Repair), I will then be enticed to post EXACTLY what my experience was during my clock drop-​off and pickup. EVERYTHING. I suspect that he will not, however, as I have the FACTS to support what I will be forced to post, if it comes to that.
PPS, «Arrogant,» as stated by a previous customer’s review, is a GROSS UNDERSTATEMENT, when describing the people that own/​work here.
FOLLOW-​UP to previous post: the «owner» did eventually contact me and offer to «let» me bring my clock back in for repair at the same rate and dealing with the same people. SERIOUSLY??? LOL. When I asked why it took so long for him to contact me, he stated that they had to review the security tapes so they could witness the atrocity (my word) first-​hand (probably in hopes of finding evidence to dispute my claim/​posting — which, based on the facts in the video, they COULD NOT/​DID NOT FIND). During the phone call, the owner made no attempt to apologize nor offer any type of restitution… he simply stated that «she» (the RUDE/​OBNOXIOUS front-​desk person) was being «dealt with» and then «offered» to «let» me bring my clock back (at the same rate. NOTE TO SELF: I had already paid for an estimate that I did not get and was not refunded for and was treated badly — WHY ON EARTH WOULD I DO THAT AGAIN???). I thanked him and stated that I already had my clock repair scheduled with someone else; I managed to find a WONDERFUL, ETHICAL, KNOWLEDGEABLE cuckoo clock repair man located in Gulf Shores, AL. He asked that I not post his name, due to not wanting the influx of business, but, with a little research, you too can find him! Needless to say, he had my clock fixed and working marvelously for a FRACTION of the cost and within the week! :)

I decided to take my clock in to be repaired since I had purchased an antique for my wife as a gift and loved the experience. It did take a while to get it done, but I was happy with the work. I read the review about the paperwork. I signed paperwork when I left my clock but, after reading the review about hidden fees, I went back to read my own paperwork.
There is nothing that is hidden with these people or I would not have went back. It was there where I signed, a whole paragraph. I will continue to keep doing business with them!

Love this family run, local business. Trustworthy and they have a beautiful selection of clocks and jewelry!