Lumago Lawn & Landscape

I hired Nolan Wagner’s team to service my lawn on March 28 2015. One of the main reasons I hired his team was because Nolan was very quick to respond to email and I thought his responsiveness would be indicative of the quality of service, however I was wrong. I signed up for the Deluxe Package which includes the following services: Fertilizer Applications, Compost Tea Applications, Lime Amendments, Weed Control, Pest and Disease Management, Sprinkler Management and Lawn Aeration at a cost of $ 94 per month.
From the time I hired his team and the time I received my first lawn service, 19 days had gone by. Meanwhile, on two separate occasions I had to inquire with Nolan as to when I could expect my first service. After Nolan’s team came out on April 16 2015 to service my lawn… keep in mind I requested the Deluxe Package… his team performed the following: Fertilizer Application and spot Aeration and billed me for the full $ 94. I was expecting his team to provide the full Deluxe Package, however when I inquired with Nolan he explained that «not every service is performed during each treatment, having the deluxe package allows us to use a variety of treatments depending on what your lawn needs. Also, we can only apply so many treatments at once before they start rendering each other inert.»
From a homeowners perspective, I thought it seemed unfair to pay for the full deluxe package when only partial services were performed. I understand it is not recommended to apply several chemical treatments at once, but I also paid for the mechanical treatments as well… such as whole yard aeration and sprinkler management which his team did not perform. When I brought it to Nolan’s attention, on May 4 2015, he kindly explained that they merely performed spot aeration because they simply do not perform entire lawn aeration until April. Keep in mind my first treatment was April 16 2015. He also claimed his team performed spot aeration on the areas that were dead, bare or thinning, which was an untrue statement because not all dead, bare or thinning spots were aerated. When I brought that up to Nolan’s attention along with the fact that his team failed to perform any sprinkler maintenance. I had several zones that were not receiving adequate water because the sprinklers were simply not cleaned or adjusted. His response to the dead, bare, or thinning spots and the fact his team failed to address them was because his team did not have the required amount of resources to complete aeration, dressing/​conditioning. Again from a homeowner’s perspective, I received partial service at full price. His response to the failure to service my sprinkler system was his team could not locate my sprinkler controller and assumed it was located in the garage. After Nolan inquired with his team, he ask me to confirm the controller’s location. For the record, my sprinkler controller is located just above the sprinkler system lawn pump which is located outside of the garage on the side of my house.
Today is May 11 2015 and after all the correspondence between Nolan and I, not once has he said something to the effect of, «Sorry Sir, let me get a team out today to address the problems», instead he has mentioned they will be addressed in May’s service, which he’ll charge me another $ 94 for something that should have been done the first month. All the while my lawn is suffering from the lack of water.
Homeowners beware!

Just hired this company a few weeks back to take care of my yard and sprinkler system. Nolan has been super responsive via email and phone and has shown up on time or early the two times he was supposed to be here. He appears to be methodical in his work, doesn’t linger unnecessarily, appears professional (clean cut hair cut, polo shirt), and spent an hour at the house working on the yard and checking out the sprinkler system.
I’ve had several contractors working at the house over the past 6 months and I’ve had to tell people to start working, stop smoking, etc… I’ve had to see guys with completely inappropriate outfits and using foul language. You won’t get that with these guys, they are not the typical Pensacola breed of unprofessional contractor with which I’ve (unfortunately) had lots of contact.
I hired them because they use all natural products. I’ll keep them because they appear to be extremely professional and conscientious. Would definitely recommend.
I hope they get more reviews that are 4 and 5 stars so they can grow their business, I’m surprised I’m the first review on here.