I contacted this establishment 2 weeks prior to needing their services. Their email was speedy and polite. The estimate they gave was the most reasonable of the 6 companies I contacted, comparing the same driving distance. After confirming your reservation, this company sends you the name and cell phone of your drive. Very nice touch! Our driver, Gary, was waiting for for our flight, complete with a sign with our name on it. I was a little apprehensive about an 1 ½ hour drive with someone I did not know, but Gary was very pleasant the the time passed quickly. Great company to work with. I will be using them in the future.