Astro Lincoln

Great sales and service team — grateful to know the team and folks at the dealership– always helpful

I have bought from dealerships many times, but Astro Lincoln blew me away with their service and personal attention to my situation with a lemon 3 yr old Toyota Highlander that Toyota couldn’t seem to get right. Astro took my Highlander off my hands even though they knew it would be spending additional time at Toyota for them to try to fix its recurring head gasket issues. Astro even gave me full trade in value minus only about $ 200 or so! Raphael knew every little detail about the NUMEROUS «bells and whistles» that Lincoln cars have that most other cars don’t. He took time to ensure I knew how to use all the technology in my beautiful new Certified Pre-​owned 2013 MKX and told me to never hesitate calling him if I needed help using a feature or with anything else. I’ve never had a salesman express ANY interest in having me call them AFTER the sale was done. For other dealerships the relationship ends when you drive away in the new car; not true for Astro Lincoln.

I want to thank Ted for helping me get the approval for the car I wanted and not throw a car at me that I didn’t want and Susan Bullock were so great helping me as well staying in touch with me… She’s a very caring person. Great Team!

This is the place you want to buy a car from! I was treated with 5 star customer service from start to finish. My sales associate Rafael Lopez was phenomenal. The dealership had the type of vehicle I wanted and the managers Ted and Rico worked together to get me the best interest rate! What more can you ask for?

I bought a 2006 Ford Escape from these con men in 2013, with their office handling registration. In three days I had transmission issues. They stalled me by making an appointment to check it adding several more days before finding out my transmission was bad. I THEN had to pay over $ 1500 to get the transmission replaced with them telling me they couldn’t do anything as it sat on their lot for over 4 months with no problem. But they’d be happy to charge me for diagnosing it.
Today I find when I traded the Escape in at a reputable dealership, there’s an issue with my registration. The state of Florida tells me I have a paper title. Astro swears they did it all electronically. I’ve never received this title. I’m starting to think something shady is going on.

I was surprised to see the last post! They must have been so worried about his car that they totally forgot about mine and abused it! I’ve had no problems until my car was brought there for repairs. Service was great! Collision center was a whole different story. They made more damage to my car with malicious carelessness than the damage itself! I made 4 trips to pick up my car and each time there was additional damage caused by the dealership itself, below average work, and lack caring about the customer! I was never compensated for the multiple trips to the dealership and I don’t live close! Never use this place for repairs! Take your car to a REAL collision center that knows what they are doing and how to treat a customer that spent $ 50,000 at their dealership. Car never was fixed correctly, I had to finally go somewhere else for the proper repairs! Listen to the mass unapproval rating… AVOID AT ALL COSTS!

I was surprised to read some of the reviews for this business as I have been a customer of theirs for many years now and have always found them to provide great service and support. I can personally testify from a serious wreck I had last year that their body shop is second to no one. I was amazed at how great my car looked after the repairs. I could not find anyplace where you could tell it had been repaired – and I looked very closely. They exceeded my expectations!
Over the years, I have purchased many new and used cars from them and have never been disappointed. They are my go to car dealer anytime I get the urge for a new car or shop work. Get real, the way they’re built these days, who would know my cars better than the dealer? You hear that advertised all the time but it is so true!

The service department is absolutely horrific! They will not fix your vehicle the first time and then want to charge again when it has the same problem within just a couple of days. Also be prepared to be yelled at and called a liar! Save yourself the trouble and go somewhere else!