Annabelle Rose Photography

Buyer beware! Katie took payment for a session, then cancelled the session and refused to refund the full amount. She cancelled the session because she had double-​booked that day. She suggested another day, but I had to decline that day because we were moving across the country and the moving truck was scheduled to arrive the day she suggested. She apologized and promised a full refund. She did not attempt to find another day that would work, she just said she would give a refund. When I hadn’t received anything after a few weeks, I contacted her. She told me she would only refund half the amount because that is her cancellation policy. I reminded her that she had cancelled the appointment, not me, but she would not change her mind. By then, we had already moved, so we could not book an appointment. To make it even worse, I had to send many more emails to even get her to refund half. I am extremely disappointed that she would take advantage of a military family during a move. She clearly knew she could get away with it since we were moving. I hope she is not someone who says «support our troops» because she did the opposite.