Penn Valley Auto Service Inc

I stopped by today around 4:45 in the afternoon to ask about bringing my car in because my muffler was rattling against my trailer hitch bar. I was promptly greeted by the owner, Curt, who came out to the parking lot and looked under my car. He told me that the noise was being caused by a loose bolt. He went inside to grab the tools he needed to tighten the bolt and tightened it then and there. It was so nice. I asked him what I owed him and he happily said, «nothing»! While I realize this was a very simple repair, it is beyond appreciated that he went ahead and took care of it for me. Thank you so much Curt! I will be back to you next time I need any work done.

Had squeaking noise coming from my truck. I called them and was told: «bring it in, we’ll do a 30 minute assessment. If it is the brakes, We can replace them in about 2 hours.» Thought this sounded fair, made an appointment and brought my truck in. An hour and half later, I approached the man working the counter and was told: «oh, sorry, forgot about ya. Well, it is the brakes. We’ll call you in couple hours when it’s done.» SIX hours later it was finished. Only two tires needed new brakes (back). I don’t mind the length of time it takes to do a job correctly, the issue is incompetent estimated times of completion. I needed my vehicle for work and ended up having to re-​arrange my shift. Two hours, give or take one hour. Ok. Two hours, give or take four hours, is outrageous to me. There are many auto repair shops in the area, I would recommend going elsewhere.