Chip and Nail Remodeling

After reading the other reviews, I felt I had to write a review of my recent experience. Chip and Nail are the door installers for Home Depot. I was apprehensive about any service from Home Depot, but, I can tell you that all my issues are with Home Depot and not the installers.
My issues with Home Depot are:
1) Fibbed about how long it would take for the door to be delivered after ordering (2 weeks quickly became 4 weeks) — then you get in line for installation.
2) Pay the full amount upfront for a service not yet rendered.
Okay — on to the installers:
Darren came out and did the initial measure then this info was used to make sure the door order was correct.
Once the order arrived the instillation was scheduled (by Gina who was fabulous to me).
On the day of the scheduled installation the two gentlemen arrived (one is the main door installer and the other was their main screen door installer. — Both were great guys who clearly take pride in their work. They were polite, patient with my questions and very competent.
I could not be more pleased with the service provided by the installers.

Scheduled an appt. and they didn’t show. No call to let me know.

What a rotten company.
I spoke with a Gina about scheduling an install for doors. She was arrogant, rude and completely uninterested. I had purchased the doors at the Home Depot in West Lebanon, NH. Home Depot uses Chip and Nail as their installers. All Gina could do was blame Home Depot for the delay. I was shocked at her lack of concern. And when I told Gina I was cancelling the order, she said she did not care. She stated that Chip and Nail had over 16 Home depot stores to work for and one order would not hurt them. Stay away!