Sheridan Village

I recommend this property
My wife and me have been living here for over a year now. I have to say that we love this place. We renewed and moved into a larger unit already. Please see my detailed feedback below.
The Adm/​staff here are always friendly and extremely accommodating. They literally will forgo their lunch break everyday in order to attend to people (from walk-​ins to residents).
The upkeep is great. Everything is always beautiful and well maintained. Whenever I have family visit they always say that this place looks like a resort.
During our apartment hunt we saw a lot of places that looked very poorly for just $ 100 less. Now I have to say that this place is definitely worth the extra $ 100 that we’re paying in comparison to all of the other beat-​up places that we saw.
Also we never have parking issue. If we have 2 or 3 cars; it doesn’t matter. This was huge issue for us before.
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Now I’ve been looking through some of the other reviews and I’ve seen some complaints, so I’d like to put in my two cents about these just to be fair. I do work mostly from home so I get to be in the community all the time.
— Pricing: As any rental community it is supply and demand. If the place it’s almost full the prices go up. If a lot of people leave then the prices go down. You just have to have a good strategy. The prices are online after all.
— Parking: You get the advantage of accommodating more cars than you normally would get such as 3 or 4, but if you come in late you may not find parking in front of your door, but you’ll always find reasonably close parking.
— Old management: There were some complaints about the old management from before Greystar acquired Altis. The management is gone. The new management is very good. See my comments above.
— Conflict resolution: There’s a saying that goes like this: «your rights end just at the boundary of where mine begin». I’ve seen it all from people getting fresh with the ladies to a resident stealing some kid’s carrots. I would have to say that there’s been one or two bad apples that have come and gone, but the management is always professional and effective when de-​escalating situations and/​or calling the authorities if necessary. The management is very invested on keeping the standard of living here, and I for one very much appreciate it.
I hope that this helps.

The Sheridan Village management, specifically head manager Diana, has responded extremely poorly to our requests, and has a persistently rude and antagonistic tone. We are paying upwards of $ 2,000/month to live in a luxury apartment, and are respectful members of the Sheridan Village community. It is disappointing that we cannot recieve the same respect from management. As such, despite the beautiful unit, grounds and amenities, we would wholeheartedly dissuade others from renting here.
When I first moved into Sheridan Village, I was excited because in the tours I had been shown the community garden. Community gardens were a beautiful part of living on Stanford campus, and I was pleased to see something similar here. One day whilst walking my dog, I decided to go in and check it out. However, I had forgotten my keys in my apartment, so instead I just hopped over the low, decorative fence. I walked around admiring the garden, picking a few tomatoes and deciding when I would come to water plants and add some new ones. «How charming!» I thought.
Upon leaving I was approached by a maintenance worker who informed me, in a kind fashion, that if I had not paid for a slot in the community garden I was not allowed to enter. When I apologized and explained that I thought my key would work (as it does on the gym, pool and all other amenities) but had simply forgotten it, and had no clue about this policy, he was understanding and simply let me know that I could go about signing up for a garden slot in the office. After this friendly exchange, we parted ways and I went home.
Soon after, I received an stern phone call from Diana demanding that I «come to the office immediately». Once there, I was reprimanded for entering the garden as though I had committed a criminal offense. Diana implied that I had intentionally snuck in and stolen other residents’ hard-​earned plants, and that they would now be complaining. She then informed me that since I had not paid for a slot in the garden, I was «lucky that the cops were not around or I would have been charged for illegal trespassing».
Why, when I can afford to live, sans roommate, in a $ 2,000/month waterfront apartment, would I intentionally «break into» a garden illegally, in broad daylight and in plain view of maintenance workers and residents, to steal tomatoes? How unfathomably disrespectful to imply criminal intent to a resident, and to reprimand her in such an antagonistic fashion. How truly lacking in any form of bedside manner to tell a resident that she has slimly avoided arrest.
Rather than vilifying a customer, Diana should have apologized profusely for the misunderstanding and for *not once* explaining the private nature of this garden during the leasing process. This is decidedly not a community garden, but rather a private land rental property next to the actual *community* dog park which is accessible to ALL residents. Furthermore, when I asked to purchase a plot of land in the «community garden», I was told that all the slots were taken. As such, the promotion of this garden to potential residents as an amenity *in any capacity* constitutes false advertising.
(Much like promoting this community as gated and secure is false advertising, when the gate is broken and sprawling open more often than not, letting highschoolers enter to engage in tomfoolery at their leisure.)
After this humiliating exchange, I was so shaken and nearly in tears when I left. It cast a cloud over my living experience for quite some time.
When our internet was cutting off every hour for *months on end* despite constant complaints, service visits, and trips to visit management, Diana suggested to us that if it’s such a problem we can «always use the internet in the lobby».
Alas, it took my husband calling and compounding on my office visits for Diana to actually deign to call someone capable of resolving the situation. Not once was it treated as urgent. We are web professionals who work from home, and cannot count the number of dropped business video calls and working hours that were lost as a result of this negligence.
When informing Diana that our service request for a non-​draining dishwasher had been entered into the system two days late, leaving us with a putrid smelling kitchen for three days, her response was «it’s you guys getting food in the dishwasher and clogging it, so it’s actually you breaking the dishwasher.»
In my husband’s and my combined almost 50 years of living, we have never had a dishwasher clog, refuse to drain or wash dishes with dirty water. This unique experience has been afforded to us exclusively by the subpar appliance at Sheridan Village. For management to respond to a complaint about a lack of timely maintenance by blaming the customer for requiring maintenance is appalling. We liken meeting with Diana to being called into the principal’s office; her tone is that of someone speaking to a petulant child.
As residents, we deserve better.

I’ve been living in Sheridan Village for a little over a year. There’s definitely pros and cons to living here, and after reading the other reviews, I have to agree that when Sheridan Village first opened my roommate and I didn’t get the warmest welcome from one of the staff members. But let’s start from the beginning.
When my roommate and I were first looking for a place to live, this apartment complex was still under construction with half the community to still be built. We made an appointment to see the place and when we entered one of the woman working there, Rita, barely greeted us and said they were busy for the entire day. She didn’t even ask if we had an appointment, but when we told her we did, her attitude completely changed. Half way through the year of living here, management changed and Rita no longer works here. Aside from her, the two other office staff, Joanna and Ray are absolutely amazing. So sweet and kind, they always greet me and help me with whatever problems I have. Since then, they have hired new staff, but I haven’t really interacted with them as much.
For the rest of the review, it’ll be easier to make a pros and cons list to explain everything and keep it short and simple.
Pros:
— BRAND SPANKING NEW!
— Spacious living room in apt
— Clubhouse with complimentary coffee
— Decent size gym (open 24 hours with clicker)
— Beautiful pool with multiple barbecue stations
— Volleyball court and fire pit
— Dog park and garden
— Soccer field
— Valet trash pick up
— Family friendly
— Management gives out free air filters
— Free Wifi
— Close to a lot of restaurants and stores (5 mins away)
Cons:
— Tooooooo expensive!!! I mean, I guess you get what you pay for, but my roommate and I pay around $ 1800 for 2 bed, 2 bath
— Not enough storage (unless you have a garage, but then the garage looks small too)
— NO PARKING… It’s a battle every night coming home looking for parking…
— Valet trash costing $ 25… I can seriously walk the trash to the dumpster if it saves me money
— The gate is always broken, what’s the point of paying all this money to live in a gated community. WHEN IT’S NOT EVEN GATED!
— Neighbors are not the friendliest…
— Wifi might be free… But if you want the fastest internet possible you have to pay $ 25.
Overall, this is a nice place to live… But it just cost way too much.

I’m currently looking to move in the area so when I heard about this new development I was excited to check it out. The online pictures are so inciting to potential tenants and as I pulled into the community the construction that was complete (The community is still under development.) was beautiful so I had a positive vibe. Upon walking into the leasing office my excitement depreciated from here. «Did I come at a bad time? Lunch time? Break time? After waiting a while I walked into «someones» office and they told me to sit in a waiting area (which is the same waiting area I was just standing in) and finally a consultant came to assist me. I was given an overview form and a 3 minute chat then was sent on my way. Hmmm the impersonal rushed feeling I got from this place was enough for me to continue my search for a new place elsewhere.
Not to take away from the work they have already done and plan to complete. The community is beautiful but I wouldn’t feel comfortable living at a place where I feel they don’t care about the satisfaction of their residents. First impressions are lasting impression and my lasting impression of Altis is worth two stars.