PetSmart

I have taken my older Jack Russell (13 – 14 yrs) Max here for years now. I can’t say enough about Jose and how kind and gentle he is with him knowing his disabilities and age. I arrived early on Saturday and witnessed how Jose handled Max without them seeing me because I was in the store waiting. Jose is the greatest and will always have Max as his client as long as he lives. Thank you, Jose.

Omg!!! I’ve taken my smallest dog here about 3 times now for the grooming and I’ve got to say I have NEVER BEEN DISAPPOINTED! Best customer service and amazing grooming! The only only con is the pricing. $ 47 for dog grooming?! I guess it’s worth it because they do such an excellent job. I just picked my dog up today and she looks soooo cute! Natasha (the groomer) did exactly what I told her to. Thanks Natasha! You’re the best!

I love that petsmart has mini holiday events! If you sign up for their emails you get notified. They had a super cute Halloween photo booth for your furry friends. The staff really loves animals and is great with pets! Being a rewards member also gets you discounts, so sign up when you make your purchase!

I brought my dog here to get the hair trim. People in hair salon were so talent and very patient. My baby was not so friendly when got his hair cut. I was surprised he was not loud at tis time. Great customer service and very helpful. The plaza had a lot of nice business that you can hang out on the weekend too. Also it was opposite the pembroke mall, so i can go shopping after that. A big parking lot. High recommended.

Best selection of Eukanuba & Blue Buffalo! We love to bring our dogs here for social hour (which is anytime for dogs) I really appreciate our local Petsmart because they also have a Banfield which is great for last minute vet appointments. The groomers section is pretty reasonable if you’re not into the «Mobile Groomer» trend going around

worse experience. i took my GSd bcuz he looked very sick. vet «cked bim a d said he was fine & that he needed vaccination cor rabies. i asked for blood work which they said they needed to send to a lab. i took me poor babyhome. he started getting worse so i took him to a real vet er. not petsmart. he died 24hrs later.. i was called on Tues or monday by petsmart vet saying all lab was normal. Never take your dogs to the vets at this pstsmart. even the tech told my son my GSD looked sick

Great location, good selection of items and friendly staff. This is my go-​to pet store. I always get what I need quickly and with good service. My dog enjoys coming with me and picking out her toys too. She did puppy training here too. It was a good class, though she was too hyper and required additional sessions. I would recommend it to others, but it’s important to know your breed and provide a lot of extra training.

Great Petsmart, nice selection, friendly staff… But this review is about the GROOMING. Disregard the dated reviews for that. They are all so friendly and communicated great before and after the grooming. We told the groomer we wanted our medium sized pup, shaved, nails trimmed, and teeth brushed she wrote it down and repeated it back to us, and then they brought her back to start. Later, we were called in, and our pup looked perfect! The groomer told us she was well behaved but extremely nervous about the nail tool, they were very apologetic that her nails weren’t cut short enough because they didn’t want to force our pup and scare her. I definitely appreciated that. Better safe than sorry. I only came here came here because my usually groomer is closed on Sundays, but I will return here!

Plenty of the pet necessities and wants with very helpful employees. I haven’t had any issues while shopping here and don’t understand the low rating. The place is easy to get to and has everything one might need for their pet.

We went here despite the bad reviews and were pleasantly surprised. We have taken our dog here twice and both times they finished him in an hour and a half and gave him the cutest hair cut, cleaned his ears, clipped his nails, anal glands, and did his teeth. They gave us a free deep conditioning treatment because he had some dry skin on his back, and also have us a free dog tooth brush and showed my boyfriend how to brush his teeth at home. He came out with the cutest snowman bandana and they said he did a great job :) it’s been 3 days since his haircut and he still smells fresh and clean!

Love this petsmart. Has a huge selection of items and always has friendly staff willing to help. Recently enrolled our dog in trainning classes and so far so good. it’s a six week course which I personally do not think is expensive. I highy recommend the trainning for anyone who has a new dog. The trainer is very knowledgeable and helpful.

My first and last visit, if u love your dog find a better place for grooming. Not the most place, complaints go unheard and managers never respond to calls, emails or complaints. Bad service & I waited too long for this bad service.

My dog and I both love Petsmart. They have a great variety of pet items, their trainers are very knowledgable and their grooming salon is magnificent.

I asked a team member about food for my puppy and it seemed like he didnt know what he was saying. However, I went to find out more info on Banfield Hospital and the young lady at the front desk was extremely nice and sweet. Also, I went to this store last week just to look around and as soon as i entered the store is SMELLED like S**T like really BAD
Prices are extremely high. Save yourself some MONEY and go to PET SUPERMARKET, which have coupons !! :)

I love this Petsmart! Granted I’ve never had my English bulldog groomed here.
It’s the only location where all the employees are nice and helpful. They have a huge variety of treats for dogs, more than I’ve seen at other locations.

The store was large, clean and the people that worked there were helpful and friendly. They have a large variety of everything. If I ever need anything for my puppy Petsmart is the first place that I go. Unlike other pet supply stores the employees at Petsmart do not stalk you like vultures and try to sell you products.

I only took my puppy to be groomed at this Petsmart once & it wasn’t a pleasant experience. Nothing terrible happened to my dog, but the people were rude, unfriendly, & disorganized. I had an appointment at 1:00 for just a bath. By 3:00 they hadn’t even started yet. Why did I need an appointment if they were just going to leave her in a cage all day?

We took our dog into the groomers and they cut his hair too short under his chin to where it was raw. Within a matter of 2 days, it was majorly infected and my poor dog wouldn’t eat and couldn’t stop shaking. I called the manager and he was completely rude. He basically didn’t believe that his groomers did anything wrong and at first wouldn’t agree to assist me with having their Banfield vet look it over for us.
Finally after angrily pleading the manager to allow us to bring him into the vet’s office, he agreed to see him. The manager had to continue repeating himself that «Petsmart will not agree to pay anything unless the vet can confirm that the infection is from the grooming.» I heard you the first time you said that buddy!
After waiting over and hour and a half to see the vet, the vet, who was extremely kind, confirmed my dog’s infection was from the groomers. He agreed to provide an antibiotic, a anti-​itch shot, some spray, a cone and a scrub to get the dead infected skin off. The vet also advised to bring the dog back in a week for a check up.
While they took my dog in the back for the scrub, I told the manager what the vet was doing and that the vet wanted to see my dog again for a check up. The manager got super upset and said he never agreed to anything and ran straight to the vet as if he was throwing a horrible tantrum. Of course the vet agreed that everything I had said and finally the manager agreed to pay for everything.
Do you think I ever got an apology? Of course not. It wasn’t until I got a phone call from a different manager who wanted to check up on the status of my dog. I complained about the first manager. I told him I couldn’t believe how he thought that I was lying and was trying to get free treatments on my dog. The second manager apologized for the first manager and began to give an excuse on how it happens all the time, people wanting to get free things from the store. I certainly don’t want any excuses and I don’t care about what other people try to swindle from the store, I was an unsatisfied customer who just wanted to get their dog back to a normal state.
Needless to say, we have never been back to purchase anything from a Petsmart again.

After taking my mini-​schnauzer here for 1 year to get groomed with mixed results, this particular Petsmart reached a new low. Everytime I go pick up my dog I cross my fingers hoping they didn’t butcher him. They always either cut too much hair, not enough hair or gave him a bad haircut. The only reason I kept coming back was because it was 2 minutes from home and convenient.
One time I went in and told them he needed a haircut with a flea dip. I was charged extra for the dip when I picked him up. As soon as I got home I inspected my dog to make sure my 60 bucks was put to good use. He still had the bugs crawling up and down his stomach. I went back to Petsmart and asked them if they gave him the flea dip. After looks of confusion from the groomers they told me they didn’t and they would take care of it. No apologies, just excuses — after I was charged for a service they did not provide.
But the incident that really blew me away was about 2 months ago when I picked up my dog and they had shaved his hair under his chin to the skin revealing the pink flesh. My dog was in pain and I went back to Petsmart to complain and told them I needed a vet to look at it to stave off infection. After showing my receipt, I was told by a perturbed, non-​apologetic manager that they will have the vet look at it but if it is not related to the grooming they would not pay for it. The manager treated me as if I was there to make his life harder. I started telling anyone within earshot not to take their dog to the grooming salon.
Petsmart ended up paying for the Dr. Visit, medication and I got the haircut refunded. The only good thing I can say was the vet and his assistant were very helpful. This is not a critique on all Petsmarts, just this one. This place has horrible customer service and I would suggest you avoid this dump like the plague.