Elite Nails

Went in on a Friday late afternoon, was seen right away as I didn’t ask for anyone in particular since It was my first time there. I got a gel manicure and a wax. I was not fond of their waxing techniques. The nail tech did a decent job on my nails. I would come back.

I got discouraged from all of the bad reviews and almost didn’t come. I decided to try it despite the bad reviews and I’m glad I did. This place is great! It’s clean, it’s big so the wait is not long, and my nails came out great! I will definitely be coming back.

I’ve been going here for over a year and I love my nails, went to a guy named Jack and the work is fabulous I’m very happy with my nails

I paid $ 82 for a new set acrylic gel nails and gel pedicure and a glass of martini and Rossi. The gel polish cracked in less than a week I had to go back to get it fixed. After it was fixed on the house, the gel color isn’t cracking but is now not as glossy and changing to a darker dirty color. I don’t know what’s going on, but do not waste your money getting the gel. They are NOT using Quality products and how ironic when the name of the place is called Elite. Disappointing

I used to come get my nails done here a while back, and never had a problem.
But yesterday I went there with my mom, she got a pedicure and I got a gel full set .
which the lady in chair #9 told me is better then acylic and lasted longer. while applying the gel to my nail, she was having problem with the gel formula and I asked her if everything was okay and she said «when its cold inside salon the gel is hard to apply».that’s when I should have got up and not paid.
I am upset how my nails turned out, and she didn’t even do the side by side finger match to see if the length etc matched. She told me to go sit under the the nail dryer for 15 minutes and if I wasn’t happy , she would fix them.
It was closing time and she disappear.
So, I end up speaking with this rough hard face man at the front with no ppl skill and he told me to come back today and which I did.
I waited and waited and they decided to not honor to fix my nails after I waited and waited
I end up calling my bank to get a charged back. The guy who works in the front is very rude and a jerk. He really needs to go to school to work on his customer service skill. this is not how you treat your customers. Now I’m stuck with nails going all different direction. These Asian only care about your money and customer.

I love to go there because i can drink wine while getting my nails done, the young nail techs do a good job and the prices arent bad at all. BUT i did see a ROACH IN THE BAR STOOL NEAR THE FOOD!.

The girl at the front is unwelcoming and blah. The girl who did my nails was like, disgusted by me the entire time (bish, watch yourself), and a lot of the chairs were old and torn. The place just needs a face lift. It looks like 10 pounds of crap in a 5 pound bag. There was even threading going on behind my chair while people are bumpin elbows tryna get by, jeez get the woman a room!!!
Only came here because I needed to pass time in the area… The lady who did my nails did a fabulous job, thats the 3 stars, and watching other women by me get their nails done, theirs looked nice as well.
Lots of talent here, the salon just needs help reflecting so!!!

Service has definitely changed from when I started coming here. This will probably be my last time here, which is unfortunate. I’ve driven out of the way for the past 5 + years.
There is a level of satisfaction in consistency and regularity with what you’re used to, but not when there is not that «feel good» aspect to consistent good service for an exchange of hard earned money. This is where I am. I can no longer give passes. Why?
Customer service is all encompassing from work product to how you interact with clients. And in this era of «expected tipping» people lose sight of a simple thank you following the acceptance of a tip. There is something especially wrong when staff looks miserable to the point that clients have to stop and ask, «Are you alright?»
Out of respect, I felt the need to share this with the owners because I know what it’s like to be a business owner and the sacrifices and pride associated with it.

AVOID! Sue’s nails is in the plaza right next to theirs and are more deserving of your business than these people! If I could give negative 5 stars I would. Have you ever heard of a place that closes at 5pm yet won’t take any more customers at 4:30pm! I got there at 4:29 and they took me but as soon as I mentioned my mom coming in 2 minutes later they refused to take her and I quote ‘Who do you think is going to want to stay past 5 to do her nails?’ Downright lazy, dismissive and rude receptionists who don’t care about their customers and will argue with you if they need to. They tried to excuse themselves by saying that even the mall stops taking people 30 mins before they close. Um. No they don’t. I work at the mall valet and we have to keep taking customers until the last minute we say we are open. Don’t come to this place.

This nail salon is a huge disappointment. The facility is dirty and messy. When dealing with cutting cuticles I expect clean. I asked for a gel manicure, which I get regularly at my regular spot Elite Nails on Flamingo Road– woot woot! And the color selection was limited, and the evening of the mani, the polish started to bubble and by next day it chipped. Never happens with gel which is why you pay a premium.
My regular place was booked and this is why I stopped here. Unfortunately the manager was not helpful. I asked for a credit so that I could come back for a redo. He said no, and no refund. I have to go back today and have it done today. I offered to stop by today but couldn’t stay. He said sorry.
I hope this helps. Wish I could leave negative stars.

This place has the worst customer service ever. I first went to «T» who was a very good nail tech! I was impressed with his skills and the willingness to appease my love of nail designs that he wasn’t used to doing. He did a great job the first time other than the fact that the rhinestones didn’t stay on for long. I went for my second set of nails 2 weeks later and again was pleased initially… that is until after 2 days the gel polish started to bubble up and peel off. I had to go back twice to have this corrected in between my next set! That was very frustrating along with that fact that «T» made me wait each time up to 20 minutes to correct this repairs. He attributed it to the polish brand (OPI) and said that it always did that… fastforward to Friday the 21^st of February-​a day before my birthday. I go in to get a fill and «T» is not there so I settle for an Asian woman with a bad attitude. She starts with the pedicure and she jerks and pushes my foot back and forth instead of just gently tapping or even verbally expressing how she wants my feet to be positioned. She polished very sloppily and left a dent in my big toenail that I wanted cut down because she claimed my nails weren’t long enough to cut down (bullsh!t). Then when she did my hands she used a brand called Cuccio Gel Polish which still ended up bubbling up the next day. I only had the nails on for 1 day and the polish was already peeling off! Not to mention that she used the same forceful grabbing and pushing of my hands that she did while she did my pedicure. When I called the following day they said they didn’t know why it was peeling or whether it was being caused by me or the polish. I don’t think I would be able to come up with a way to make the nail polish bubble up from underneath or why I would even want to do something like that after sitting in a salon for 1 – 2 hours to get it done. Why would I desire to mess up my owns nails? I don’t get it. She even said that if I wanted the polish changed that I would have to pay for a different color! Like-​excuse me? I have to drive back to have something corrected after one day and you have the NERVE to charge me? Insanity. When I researched the bubbling I found that it comes from the gel polish not being properly cured. That is not my problem! Needless to say I WILL NEVER GO BACK HERE AGAIN. TRASH!!!

I used to come here when they first opened and I really liked coming here. The place is really nice and spacious. I used to love doing my eyebrows & nails here. However, they are always extremely busy. I don’t want to be waiting 20 minutes to get my eyebrows done!

Love this place and have been coming for years. They opened their first location in plantation where I use to live. I love them so much that I made the 20 min drive to go there when I moved to Pembroke Pines. I was thrilled when I heard they opened another location around the corner from my new home. I should note that I’ve recently found out they now only have the location in Pembroke Pines.
Anywho, this is my go to place. My work schedule is hectic and sometimes I just wasnt able to get there before they closed. I made the mistake of going elsewhere when I had a special event to go to and just could not go without having my nails done and I’ve regretted it every time.
Why I love this place: great staff, awesome pedicure chairs, and they use high quality products. My nails have never chipped, and they have a huge selection of Essie colors to choose from. Plus they have a nice variety of snacks and wine to choose from. My favorite techs are Joe, Hailey, and Elaine. They also do a great job on eyelashes and eyebrows. The décor is very pleasant too and their prices are normal.

I wanted to wait until i had gone a few times to get a good sense of the place. I must say every time has been a positive experience. I am a gel polish girl and I appreciate that they have matching polishes for your toes. I have also found it clean and the nail techs have always been friendly, sweet, and thoughtful about what they are doing. It does tend to be busy, so you might have to wait a few minutes– but for me it has never been more than a few minutes. I would recommend this place to others.

I ran in here because I was one the area… I had to go to 3 different techs because this one couldn’t do this.
…that one couldn’t do that… my nails came out OK… When I went to pay up front that’s when I ran into «Timmy» a MONSTER OF A HUMAN… Totally rude and dismissive… A long time Customer was there and said to him «I’ve been coming here for 2 years and your always so awful to everyone»…I’m thinking «WHYYYYYYY would you come back lady»…lol …AVOID! !

I live in south Miami, but I had two hours to kill, was in the area, so I decided to go to elite based on the reviews of Unilocal. I feel like I shouldn’t have to even mention this, but if you’re working, do not take personal calls. My nail tech was texting while giving me a refill!!! It was unbelievable! I shouldn’t have tipped her, but at the end of the day I believe in Karma… I hope the a manger for this business makes a point to try to keep their staff off of the phones while they are working

This is my local nail salon and I have been coming here for about 5+ years. I like it here and mostly have good experiences. The place is extremely spacious and the décor is very hip. They have alcohol, food and soda available which is a plus. I usually enjoy a nice glass of wine when I am getting a pedicure.
The pedicure chairs are divine and extremely comfortable. The technicians are usually good, I have gotten a few duds, my favorite technician is Sandy Lee. She is gentle and very good at what she does.
A few things they need to work on is:
1) their appointment times. I have made several appointments and have shown up on time and I STILL have to wait. Get it together! When I make an appointment I don’t mind waiting but please don’t keep me waiting for 20+ minutes. Not cool. I’ve experienced this a handful of times.
2) The receptionist’s attitudes. Sometimes when I call to make an appointment they are downright rude. I have let it slide because I enjoy coming here but one day someone is NOT going to be okay with it.
3) Their CONSTANT upselling. It’s so annoying! Please don’t ask me 5 times if I want my eyebrows done after I say no the first time. I understand the idea of upselling and usually don’t mind it, but don’t hound your customers — it just makes me feel uncomfortable.
Overall, Elite Nails is an average nail salon. The spaciousness of this location and the readily available wine makes it up for me. If you are in the area and need to unwind, Elite Nails would be it. You probably will have experienced better salons, but it’s not all that bad. Enjoy.

My first time here, came in at around 3:00 on Sunday afternoon and did not have to wait for a pedicure. The first thing that struck me is the cuteness of this place. There are little lamps at each of the manicure stations and a bar up front where you can purchase all kinds of beverages. There’s a great selection of Essie and OPI polishes displayed in a rotating display case. I like this a lot better than the other neighborhood place I had been to (Modern Nails) that had the polishes painted on fake nails. I was between two colors and the receptionist helped me decide… And she was quite decisive about it which I appreciated. Similar to the other place Elite nails is stylishly decorated with curtains and Asian screens. Not the institutional feel of pedicure chairs on one side, manicure tables on the other. A nice bonus is getting full cell reception (I’m on Verizon) which Modern Nails lacked. Great for drafting Unilocal reviews ;-) basic pedicure is $ 22 and includes the hot towel.
Maybe this is a Pembroke Pines nail salon thing… This place also used the electric mixer thing with the circular file attachment. I had never seen that before moving to this neighborhood and now it’s 2 places in close proximity that do it. The girl I got (Elaine) was super nice. Ethnically Asian, spoke with an American accent which I appreciate in a pedicure experience.
Since I was already here and it’s so close to my house I decided to also try the eyebrow threading service. The person who does it is also a nail tech so I needed to wait for her to finish with a customer while my toes dried. Threading is $ 10. They had a threading chair that was comfy since you can lean back. The woman didn’t really ask me what I was looking for and language was definitely a barrier. I was petrified to see how it would turn out. She did most of it with the thread and some tweezing at the end. The results were just okay. Upon closer inspection there were some spots she missed completely and the line wasnt particularly sharp. No one does it better than Frida at Merengue Beauty Salon! (Hollywood Blvd just east of I-​95) But for the price and convenience I may just continue coming here unless I’m also doing a cut and color with Frida.
There’s also a ton of places I frequent in this plaza — Publix, U-​Sushi, Marshall’s, Bath & Body Works, Office Depot, Sally Beauty Supply, to name a few.
If I was writing this on my pedicure experience alone I would rate 5 stars. Docking the rating a star for the underwhelming threading experience.

I came in last week for an eyebrow wax only, so this review is based on that one service.
When I was younger, I was a pro at doing my own eyebrows. I’ve lost my touch over the years and sought help last month at a salon in Hollywood. I was super happy with them BUT when I needed another wax, I decided to try a place closer to where I was running my errands.
The other reviewers who commented about the front desk at Elite lacking people skills was spot on. Get it together girls! You get paid for this.
The tech came out pretty quickly though and took me back. A few minutes later I was done and ready to go. Upon first inspection my eyebrows looked fine. However, when I got home I realized the right brow was thinner than the left! Not coming back here for brows ever again. I could mess them up myself at home for free.

I LOVE this place!
My nail tech is Elaine & she is truly amazing! Very gentle, fast & extremely talented when it comes to nail designs. She makes up very pretty designs on the spot for me and always manages to incorporate my favorite colors/​themes.
The reviews that mention the customer service (or lack there of) are somewhat true. There are times when the receptionist is unattentive (or even rude) but then there are times when the person at the front desk is extremely helpful. Its kind of hit or miss.