AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Great service. Definitely the best Jeep car dealer in Miami. Staff very friendly and extremely professional. Even without any scheduled appointment, I was able to get all services done in my Jeep in a Sunday. It is great that this location works at Sundays. It is very helpful. Thank you Gino and all the Team for the great customer service!

Terrible sales service must be a symptom of these large dealerships. This was the 2^nd dealership I went to to purchase a new car and was ready to buy with all of my information in hand. Took forever to even get a sales rep to help me. Employees on their phones and socializing with each other. The sales rep that was sent to me was the least helpful person imaginable. He was rude and an overall jerk. Autonation must be paying their people so much that they don’t need to sell cars. Sitting at another dealership now where everyone has been AMAZing in the first 15mins. Can’t wait to buy my new car!

The people are friendly, but the service area is under construction, and parking is difficult. However, I was given a temp quote of $ 101, the actual cost, for oil change and tire rotation ended at $ 72. So I am happy. 3stars only because of the chaos due to the construction.

Still waiting for my outcome but after forgetting about my wheelchair van and the service manager doesn’t come to work and they don’t have anyone look over his work orders I still don’t have my van not had it been repaired.

if it were possible to give this dealership negative numbers, I’d do that in a heartbeat.
Friday at approximately 6:15pm (they’re open until 7pm), I brought my Dodge Dart in because I received a recall notice and the car had to be inspected so they knew which part to replace. The service advisor who took all of my information was Beatriz Perez. She gave me her card.
They had the car all day Saturday. On Saturday, at 2:20pm, I called to see if the car was ready. I spoke with a female in the service department. They couldn’t find my car! They asked if it was a Jeep? Was my name Quintero? I said, «NO!» They still couldn’t locate the car and they told me to call back because they were going to research it. At 4:20pm, they hadn’t called back, so I called them and spoke to a female employee. She tried again to locate the vehicle, and put me on hold for 26 minutes. No one ever came back on the line and it got disconnected. By this time, it was 4:46ish and I called back again (they are supposed to be open until 5pm) but all I got was the endless phone loop. Even when I tried to call the operator, when I pressed zero, the loop started again. I guess someone wanted to leave work early on Saturday!
The service department is supposed to be open from 7am until 3pm on Sunday. I started calling at 10:30am. No one picked up the phone. It would just keep going into the greeting loop. Really? Three hours and no one noticed that the phone wasn’t ringing???
Finally at 10:50am, we got through to Maureen. She still couldn’t find the car and asked the same questions we went through the previous day. We finally decided to go down to the dealership. When we got to the service department, they couldn’t find the car either.
THE INFORMATION FOR OUR CAR HAD NEVER BEEN ENTERED INTO THE SYSTEM. NO WORK HAD EVER BEEN SCHEDULED OR DONE ON OUR CAR!!!
I had to physically go into the parking lot to locate my vehicle. The ticket (#7934) was put on the car but I guess little Ms. Beatriz was just too busy to finish her work on Friday and then too lazy to do it on Saturday. Because of a lack of effort on her part, she wasted an entire weekend for myself and my family. Now, I need to seek out another dealership who will actually do the service.
Their website claims:
«AutoNation Chrysler Dodge Jeep Ram Pembroke Pines is a Chrysler Dodge Jeep RAM dealership near you that ensures that you, as a client, are our first priority. Buying a new, buying a used, leasing, or maintaining a Chrysler, Dodge, Jeep or RAM is as an important of an event to you as it is to us. We value your time and your patronage and we strive to reduce stress and hassle everywhere we can.»
It states further on:
«We take pride in serving Pembroke Pines residents»
To me, this is a breach of contract. They make promises– «we ensure you» is a direct promise to the customer, «as a client, are our first priority» and yet, no follow through. I wasn’t their first priority. I wasn’t any priority. Ms. Beatriz didn’t give two whits about entering my information in the system. Maybe she needs to go back for more training?
This only confirms who I will never do business with this dealership again.
Caveat Emptor– Let the Buyer Beware!

The transaction for purchasing my first Jeep was fast and the level is service provided was far than superior.
The staff was courteous, professional and very knowledgable.
I would highly recommend you purchasing your Jeep at this dealership. What a wonderful place.

Horrible service! Waited 2 and half hours for a simple oil change. I couldn’t get anyone to truly help the situation.

Agreed, service department is horrible. One advisor who is pissed that they are alone. They ended the express service so you are waiting an extra 30 mins just to get the oil change THAT YOU ALREADY PAID FOR. They have you hostage. I’ve been here for an hour now and they haven’t even moved my truck.
I’ve found four employees sitting on buckets out in shady areas of the lot. They are taking turns playing with the females working here like it is middle school lunch time. I guess they are hiding from their jobs. Hardly anyone speaks English. If you get bored you can sit out back and listen to all of the salesmen complain about their wives.
The ones that aren’t back there are holding up the food truck in the side lot. I don’t know how this place stays open. Read the reviews, I’m not the only one.
I plan on writing Dodge and complaining, it’s sickening how many people are being paid here to just stand around. All while the customers are just left wondering when their vehicle will be ready.
I mean, where is management? There doesn’t seem to be anyone concerned about how poorly this place is run. Close it down!
DONT BUY THE MAINTENANCE PACKAGE!
An hour here, during the middle of the day on a week day and my truck still hasn’t even been brought in the garage.

The customer service is so bad here! I am having my car serviced with them and they don’t pick up the phone. I have been on hold for over 30 minutes and it is my third time calling. What a frustrating experience!

The service depth stinks here. Don’t even waste your time. It’s under construction, but even before help was slow and no one was very helpful or very caring.
I went today for an Express Lube and the process has changed. Now instead of pulling up to express lube and a guy creating a ticket right there, u now have to go to the service advisor and wait in line. No more express here.
I went today at 245 pm and there was only 1 service advisor working. He was swamped. The service manager was no where to be seen. I asked for him and waited with no luck. Several calls to the service line before and after I came went unanswered. Even hung up on me once.
This place is no good for service. Go somewhere else.

DO NOT GO find any other place for service or you will regret it, service is 0/​5, horrible at all level!

My fiancé and I just bought our truck from AutoNation. Our salesman Kevin did an amazing job answering all of my tedious questions. He was patient and very knowledgeable. We test drove about three different cars, all options that were available were offered to us in detail. He did not have a «salesman» feel he was very personable which made us trust him and feel comfortable with the purchase of our vehicle. His manager Thomas was also very pleasant. They worked out every kink we could think of to make our transition a smooth one. At the financial department Bridgette and her manager were awesome as well, very swift process, we spoke on every detail in detail and she was very pleasant even after having been at work for 10 hours, it was as if we were the first purchase of the day. They entire team at AutoNation did a wonderful job, we are very satisfied and will most definitely recommend our friends and family to the dealership for help with purchasing their next vehicle.
Thank you Kevin & Bridgette!

I took my car in for service and a couple of things that needed to be done. Terrible service. It took 4 tries for they could get it right. On the third time I picked up the car and they called me 2 weeks later to ask me if I knew where my car was because they could not find it. I could keep on forever about the terrible customer service but don’t want to rant for to long and waist my time. They will never change. Thank God my lease is up and I’m moving to a Ford.

The worse service ever!!! Left my car for recalls on airbags and alternator, told me I had to wait until Mon or Tues to get my car back! When asked for a loaner, they said they don’t provide loaners and I would have to rent a car!!! How is it the customers fault if there’s recalls and your service dept will take days to get this fixed!!! Was also informed that I am paying for 2 warranties that are already included in my main warranty! So on top of being inconvenienced, I’ve also been overcharged for a whole entire year!!! Called to speak with a manager and was literally on hold for 30 mins, transferred 3 times to 2 voice mails, called again to be told a Manager will call me back in an hour! Honestly, very disappointing to see how a customer is treated.

Horrible Service. I had 2 safety recalls on a new vehicle, dropped it off, received a loaner for a week then 6 months later I get charged for the loaner out of the nowhere. After arguing with dealer they say they are going to mail me a check, 2 weeks later where is my check??? Also during the servicing they lost my key fob, had to argue about that too.
DO NOT GO HERE, STAY AWAY FROM DODGE/​Chrysler. I traded in the vehicle due to horrible service.

This review is for the service shop. Don’t bring your car here. Just don’t. They are not customer oriented and waste a ton of your time.
From the start it took me two voicemails that were not returned and when I finally got through over 20 minutes to even schedule an appt. The person answering their phones has a difficult time communicating, couldn’t figure out who scheduled appointments or when.
When we finally scheduled the appointment we were clear on the warranty work needed at the time we scheduled. The day of they asked us to write it all down again and 2 hours later we received a text asking what service our jeep was in for? It took the entire day and when we picked it up they had only done one of the two services needed, they said they didn’t have the part for the other… Then gave me the 800 number to contact Chrysler directly to ask them to send the part. They said Chrysler responds better when a customer calls!?!
Imagine my surprise when I called Chrysler and they told me that was ridiculous, they conferenced in the service department at autonation to confirm they had the part and then autonation said they couldn’t hold it for me unless I could come back and leave my Jeep with them the very next day. The customer service rep said no thank you she would call another dealer/​service and hung up with them.
On a side note we have owned Jeeps for over 16 years and lived all over the country and never had such poor customer service, this is so disappointing.
Needless to say we will not be going back.

We swung by the dealership across from our residence to see what inventory of vehicles Autonation had. Pedro Reyes, the associate who assisted us, was kind, courteous, friendly, and made the whole process a stress-​free and pleasurable experience. We were able to find a vehicle that suited our needs within the price range we were looking for. We would do business with him again! He went the extra mile to make sure we were comfortable, both within the dealership and with our purchase of a vehicle!

After going to a couple of dealers and having no luck i finally ended up at Automation and wished that would of been my first stop. Friendly staff and very on-​point with my requests. I dealt with Mr Anderson which was one of the nicest persons I’ve met. I did take a little longer than expected but i did leave with the truck i wanted and with the payment i was comfortable with. I definitely recommend this dealer

They are ok, you go and they can get the job done. Something I noticed is on the weekends they are kinda slow. The rest area for customers is not all that and not to comfortable to say.
They did a good job on the service but I think this dealership should improve more on there customer service and to try to move faster on the service of cars. I understand that a employee gets paid by the hour (mechanic) but they should be moving faster I think. Faster =more cars to service=more money=happier clients .
The service advisor was nice and polite and the lady at the register in the trailer was nice.

I have to start out by saying that I worked at automotive dealerships for around 20 years therefore; I have a better understanding of what is normal and what is unacceptable by a dealership standards.
With that being said the service department at this dealership is among the worst I have ever seen. Make an appointment don’t make an appointment everyone is pooled in together and taken in at random order; there is no system for accepting people who made appointments sometimes 1 – 2 days in advance.
The service advisors there are the rudest I’ve ever seen. I went to the cashier to see if she could help me. She very kindly walked me to the service drive and searched for a service advisor. She walked up to a female service advisor and in a very calm voice asked if she could help us. The advisor verbally assaulted the cashier in front of everyone and when the cashier calmly stated she was trying to help the female service advisor told her not to raise her voice at her. Incredible, the only one that raising their voice and being rude was this female advisor. I had to intervene with her bashing the employee that was trying to help me.
Once my car was brought in it took me all day to get in touch with this female service advisor. I had to get the general manager involved to get ahold of this person.
In short, service at this dealership is deplorable and this is not the first time I’ve had this experience there. I guess it’s partially my fault because after the first few times I should have gone go another dealership. How does the saying go, «Fool me once shame on you, fool me twice shame on me»
I HAVE BOUGHT 5 CARS FROM AUTONATION BUT I WILL NEVER BUY A CAR FROM THEM AGAIN OR USE THEIR SERVICE DEPARTMENT.
I WOULD NOT RECOMMEND THIS DEALERSHIP FOR SERVICE!!!