Sears Auto Center

Not the best auto repair place out there, but one of the best places to get batteries checked and installed — they usually will have you in and out in less then 30 minutes. Unfortunately, they will be closing on April 16^th — the closest store now is at the Westfield Broward Mall.

Came out to the mall to shop. Thought Id get an oil change while here. Only took 40 minutes in and out! Guy at the desk even gave me a $ 15 coupon! Awesome! Easy peezy! Thanks Sears!

This location is stated online as opened till 7pm. Got there at 6:00, guys were just standing around, and they refused to look at my car because they were «done for the night». So why open till 7 if you’re not going to do any services after 6? Gave one star cause I can’t post my review with no stars.

Legitimately terrible. The wait to seven speak to someone is embarrassingly long. The wait for them to service your car is equally terrible and the service… I mean, m waiting in line for them to fix something they messed up the last time I came here. I assume they will give me a hard time about fixing those problems either.
Go, literally, anywhere else.

Only thing good about Sears auto center is the prices. The wait time is horrible. Took over half an hour to speak to a clerk. No one there knows what they are doing. Service time — lucky if you get your car back the same day. If you have all weekend to waste stranded at home and want to save $$ come here, otherwise go to the dealer you’ll be out in no time

The front desk and appointment process was great. Sadly that’s where it ends. Went in for a simple tire rotation and oil change. Nothing was wrong with my car prior. That afternoon i noticed the car had a bad vibration in the steering wheel when driving over 60 mph. Lo and behold the weigh on the front driver tire was removed and never placed back on. This isn’t the first time Sears has done this. I think it’s some sneaky rip off tactic to get back in and charge more for some b. s reason. Called this morning, the man who answered the phone off the bat tried blaming me for «not asking for a balance» Seriously? The car came in with a weigh and it was never placed back on the car. Balancing wasn’t even suggested. Had my boyfriend handle the call because being a woman i know i am never taken seriously when it comes to cars. It’s just sad this was a simple rotation that costs $ 15. Not rocket science. Stay far away!

Terrible set up here with Sears Auto. The staff looks miserable, you can feel that they hate this place. Appointments do not mean anything. Booked a 10am for today because I was told 2 days prior the wait time for a walk in for oil change was a 2 hour wait. Arrived for a 10am appointment today and waited 15– 20min to check in with clerk. Told my pick up time would be 2 hours later! What was the point of making an appointment if I still have to wait 2 hours? It takes 15 – 20 to actually change oil. Tech went out to my car to move it, and stalled my car in the parking spot, jumping car forward and almost rammed the curb. Then when he restarted he didn’t put it in reverse and pulled forward further into spot before realizing he wasn’t in reverse. Seriously? It’s a stick shift, and clearly says below where reverse is! When he came back inside I made a comment, «did you have some trouble backing up?» Apparently he thought reverse was on a different side. Really? Take the time to read and look at things before you make assumptions. He stated people don’t bring a lot of these types of cars in, (2011 camaro), and typically they don’t see a woman driving this car. Just terrible. What does being a woman have to do with it? My car was completed at 12:01pm as I was standing at counter and they changed my promised time to 12:09pm from 12pm on paperwork I originally signed. When questioned about it I received a plethora of excuses. Oh and don’t worry, I reset my oil meter myself since apparently that wasn’t completed either. (It was in their computer to complete that step and not done). Sigh… Sears…

The Worst Customer service. The manager is a Hispanic male that treats customers with no respect and cursed at us. One hour in line to pay for a battery. Sears Auto Part in Pembroke Pines is HORRIBLE

Excellent, honest, friendly service with good prices compared to the deal.

Wow! After asking to fix a flat on the tires that were only seven months old they told us we needed an alignment. So we did it. We also told them that we had some shaking at a hi speed. They said we needed a balance. So we did it. Paid $ 200 to rotate, balance and align only to have the shaking worsen. Now, they told us we needed new tires. So why didn’t they tell us this before we paid $ 80 to get rid of the shaking by having the tires balanced? I’m not a tire expert. I would expect sears to tell me not to spend $ 80 if I just needed new tires. A waste of my time and a waste of my money. I will definitely not be back. And I would suggest you go somewhere else if you do not understand tires perfectly! I’m going to try to post the video I took after they did the balance

Overall impression: Go if you need a quick job done. If you have time and want better value and treatment, go elsewhere.
Value: ³⁄₅. The MSRP for the Assurance Fuel Max CS Goodyear tires i bought is $ 140 each. The sold me 2 for $ 149 each. They did not offer any special discounts for purchases of multiple tires. It cost me $ 539 for the 2 tires, wheel alignment, and oil change. I give it as high as 3 out of 5 because I am a Sears Card holder and don’t have to pay any interest on the transaction for a year.
Customer Service: ³⁄₅. After telling the first sales rep that I want to buy tires, he asked me to wait while he handled the customer behind me, saying that it would be a «quick transaction.» After he was done, he told me he would be with me «in a minute». He then went into the break room, grabbed his stuff, and walked out of the store, giving me the cold shoulder. After 5 minutes waiting and wondering WTH? just happened, another sales rep who saw the whole thing go down finally helped me out. He was good enough to keep me from walking out of the store is the reason I’m giving the store a 3 instead of a 1 for customer service.
Speed: ⁵⁄₅. They did the 2 tires, alignment, and oil change in 2.5 hrs. The 4 other shops in the area that I called ahead of time told me that I would have to pick my car up the next day.

I’ve not had many success stories since I moved to South Florida. But I have to admit I had a truly great experience with this Sears Auto Center location. I spoke with Michael a day prior to my appointment. He was very helpful in discussing tires and prices and helped me choose the best tire for my car and my budget. Micheal wasn’t there when I showed up for my appointment, but Wellington was equally as helpful, professional and knowledgable. Within an hour, they completed my tire installation and allignment. No reason to be disappointed at all and would highly recommend Sears for all your tire needs. They are also «military friendly.»

Deserves no stars at all…
Needed to purchase two tires for our E350. Called up this location and spoke to david gave him sears part number so there wouldnt be any misunderstanding. Told me they were special order and I needed to be at the store by 10:00 a.m. to leave a deposit in order to get them by the afternoon. I jumped out of bed and headed over there and arrived in half hour. He told me I needed to give a deposit which i had agreed to and all of a sudden he charged my credit card for the full amount. I was pissed but i let it go, full amount is not a deposit in my book. I mentioned to him that I was going to come get them installed on Sunday morning. He said no problem. Sunday morning comes around I give the receipt to the desk clerk and he tells me that he needs to look at the car. I originally came to change the front tires but for some unknown reason he was measuring the rear tires. He proceeds to tell me that he can not install my tires in the front because the rear ones need to be changed. I told him that I wanted to speak to the manager. Here comes Mr Wellington to come talk to me. He tells me the same story that the clerk says and I simply ask if that was going to be an issue why didnt the original salesman (david) go outside to check the tires before I bought the new ones? That was easy, he needed to make commision. Wellington said he did not know why he didnt check the tire and that he would write up Dave for that. Ok so sorry for dave but what about my situation? He basically said cant do a thing about it. So after going back and forth for 15 minutes on there lack of knowledge and service I finally told him give me the tires and I will have them installed somewhere else. I basically had to go to there competitor to get the tires installed on a sunday. So a easy one hour problem became a four hour headache for me, not for Dave and especially not for Mr. Wellington. I need to buy the two tires now for the rear. Take a wild guess where I’m not going???
Overall:
Customer Service = Non existant — Left the building apparently a long time ago
Knowledge = Clueless

If i can give this place no stars I would. Just like everyone else I found myself dreading the fact that id be spending hundreds of dollars on car repairs, however, that did not stop me from being a friendly and easy to please customer. I walked in, stated the tires I needed and told them to get the job done (note that I came in with my tire size and all, virtually doing their job for them).
After agreeing to pay $ 700 for tires + installation, the least I expected was a phone call to let me know my car was ready. Apparently I was wrong in assuming that spending $ 700 would provide me this courtesy. After 3 hours of waiting I called the store only to get the news that the auto center had closed. Luckily I was close by and rushed to the store in a frenzy in the hopes that I would get my car back. I went through the side door and was let in, and instead of apologizing the sales associate treated me like a dog rather than a paying customer. I let him know that he should have had the courtesy to let me know the car was ready, he gave several sighs and called the manager in order to not deal with the problem. The «problem» being a dissatisfied customer. After all that was said and done, I educated the store on the difference between a dog and customer.
Moral of story, give your hard earned money to a business who appreciates their customers and treats them like one too.

Quick, but far too pricey and lacks customer service.