Sears Optical

I went in for an eye exam 6÷9÷15 and ended up needing reading glasses. Alex was at the reception desk and was super nice, friendly and informative regarding the proper forms I needed to fill out and the frames I selected. Dr. Joseph was also professional and thorough when giving me my eye examination. He did not mind answering the questions I had. I was extremely happy with my visit at Sears Optical located in Pembroke Pines, FL and give them 5 STARS!!! You won’t be disappointed.
Called black female with island accent checking to see if my reading glasses were ready to pick up. She did say «hold on or let me check» after 5 min of waiting I hung up. I called back 2 hours later to inquire again she scream «no! Weren’t u the person who was here last week ordering 2 pair? It takes 2 was for them to come in!» While I could barely get a word in trying to tell her I ordered the glasses in question 2 was ago. She demanded to know «what is your name again!?» I politely told her. In a shorter time she came back to the phone“they’re here” No apology. I arrive @ 2 PM she’s the ONLY optical clerk at the desk texting on her phone. She does not greet me. I tell her my name, she gets the reading glasses. Looks at them on my face and says «ok» no thank you or anything! This is my 5^th pair of Ray Ban designer frames I’ve purchased, keep in mind. I asked for a bottle of cleaning solution as I received before, she stated «momma Alex can give you that. You have to pay for that»
I walked out. From 5 stars to 3 stars after having interaction with this female employee. Don’t let this woman assist you or you will not be happy!!!