Riverchase Kia

Very friendly and accommodating. Staff stayed 2 hours late to help me finish my car purchase, and I felt no pressure or ‘car salesman’ vibe from any of the people I worked with. Kevin and Jeff rocked!!!

I thought the other reviewer must have had an unusual bad experience; after all, car repair sometimes just doesn’t work. But my experience underscores my suspicions about Riverchase KIA.
I brought my KIA in because there was on one occasion a «check engine» light and because we were about to go on a long road trip vacation and I wanted a general check up. I was told that the «check engine» light required a part to be shipped in overnight from California and that I needed new tires all around (one tire, they said, was already «illegal,» the others were almost there). Okay, I said, order the part; and we scheduled an appointment for two days later when the part would be there.
I arrived two days later. The part was not there – but no one had called to tell me. This was not surprising, I suppose, because they had neglected to record the appointment. I was rather angry about this – it’s a half-​hour drive to get to the place – so I left. After all, I was thinking, the «check engine» light only went on for a moment anyway and maybe the «problem» was resolved somehow. But I was somewhat concerned about the tires, so I stopped at the Goodyear place where I usually go and told the mechanic that I thought I needed a new set of tires. He looked at the car, did the measurements, scratched his chin and said…“Why? Are these giving you some trouble?” I explained that I was told by Riverchase KIA that the tires were past borderline. «Well,» he said, «I’d be happy to sell you new tires, but these have a good 10,000 miles still in them.»
I still can’t explain the «check engine» light, but I’m 4000 miles down the road. The car works fine; the tires are in good shape. Thankfully, I walked out of Riverchase KIA without paying $ 300 for a new part, $ 450 for a set of tires they were trying to push on me, and who knows how much labor.
Perhaps others have had better experiences with Riverchase KIA. I’ll never know because I’ll never go back.