Hampton Inn & Suites

0 stars! I made my reservations through
and requested a rollaway. When we arrived after 11pm we were told our room could not accommodate a rollaway because of fire safety, so my daughter ended up sleeping on the floor despite my paying almost $ 400! The desk clerk made NO attempts to resolve the situation and did not even apologize. Just said «we cannot see what they promise you.» The next morning our toilet began to overflow. I called the front desk and the girl immediately came up to the room. And handed ME the plunger… I’m expected to plunge the toilet?
We make a trip to this area about every other month… Have stayed here many times but will not be staying here again!

I think I was on drugs the last time I stayed here and did not give this 5 stars. When you stay in 5 Hamptons in 5 nights in 5 cities, it does get confusing so I think I was not remembering the right one as I update Unilocal at the end of the week.
This is a newer (5 floor) Hampton off the freeway in Pelham near tons of food and near our office in Pelham when visiting. The staff here is so nice, helpful and we arrived still in time for the happy hour– free beer, appetizers and wine and so we chilled a bit in the lobby before going up and then went up to freshen up and head to dinner.
Rooms are clean and VERY comfortable. Different style beds than other Hamptons but still had the IM NEVER GETTING OUT OF BED super soft King beds, clean bathrooms, plenty of room and again– CLEAN! Set the air as low as I could and headed out to dinner. The front desk girl (Im sorry I forgot her name) remembered me from 10 months ago– I’m sure it was my dashing good looks– (NOT) but was super nice and had recommendations for food up to the Mall area up on the perimeter to local fares near the hotel.
I’m here now 2 – 3 times a year, will ALWAYS stay here form here forward and glad I had a chance to look at my last review and update it to the 5 stars it deserves. I love being recognized, not just a Diamond or Gold member, but because they have great management and a good staff that remembers faces and customers. That and a clean room and great lounge area is what it is all about. And the beds of course. Stay here. You won’t be disappointed. !