Little Ade’s Bicycles & Repairs

Please note that I’m only reviewing the service department, if that’s what you can call it. Customer service here is pathetic! I took my bike in for a tune up and stood at the counter while an old guy using the phone, and two younger kids sat looking at me. Ten minutes later, it turns out the old guy was on hold trying to reset a password he’d forgotten, not an emergency, but still more important than greeting a customer. The two young kids appeared to be on break, or something that would restrict them from acknowledging a customer with a simple, «we’ll be right with you» or anything to that effect.
When the stars aligned and I finally got some attention, I reviewed the work I’d like done and the kid said it’d be a week and a half to complete. This wasn’t surprising considering the work ethic I had witnessed, but still, I figured I’d gone this far, might as well let them do the work. Two weeks later, I hadn’t heard from them and decided to go pick up my bike regardless of the progress. As expected, they hadn’t touched it. Again, with awkward looks aimed my way, they said they’re running a little behind. Considering I’ve never witnessed them actually working on a bike, again, no surprise. I told them to forget the whole thing and I’d take it to Bushwacker where customer service is a priority.
Again, I can only speak to the performance of their service department, but if you’re going to spend big bucks on a bike, it should be important to you. I will never go back to this shop.

Great little shop in central IL. The owner is all about customer service. The staff is friendly and will to go the extra mile for customer service. They listen well and answer question.
This shop has many styles of bikes to choose from, from the causal rider to the racer. You cannot go wrong making a trip to Little Ades.