PetSmart

This is the only place that I know of that sells Purina Pro Plan, so Penelope and I stop in about once a month for her food. We have also had her groomed here, but she did not seem to like the experience. They were supposed to call when she was done, but they did not. I stopped by about 30 minutes before they closed and they told me that they were about to call me because she had been done for about an hour. She has decided not to return for any grooming services.

I love this location. I’ve brought my two dogs here for the past 3 years for grooming. I also buy my dog food here because they are one of the few places that carry Royal Canin weight care formula dog food. Associates are always helpful and the groomers are phenomenal. Amy, Chad, and James always take good care of my furry kids.

PetSmart is one of the few places where we buy our shih tzu her food. They carry the specific brand we look for. There are other pet stores in Pearland, but this is where we always come back to. We also do her grooming here. Employees are knowledgeable about their products and are always very helpful.

Went to the store an hour before closing. Because all the chains are set up the same was able to easily locate the brand of dog food needed. That was the quick part. Entered checkout with five customers in line ahead of us. Although three lights were lit on registers only two were manned and one active. The first was actually ringing up purchases; the second was working with a customer on adoption. I asked if it was possible to call someone else to the front to assist with checkout. The cashier assisting with adoption said they didn’t have any else available and the manager was helping another customer. Something happened with the adoption and the customer (not the cashier) alerted us that we could move over and check out. Was able to check out quickly once the line opened.

I took my 5 yr. old Yorkie, Diamond, to PetSmart a couple of weeks ago, and James the manager groomed her.
He did an excellent job. When I picked up my baby, she didn’t seem traumatized; I recommend him highly.

I have 3 dogs so I’m in here a lot. The store it self is kept pretty clean. The customer service is generally fast and friendly and their prices are overall cheaper then their main competitor. They also have a Banfield Pet Hospital and and as in most PetsMarts, dog training available at this location (although I’ve never used either) The groomers here in the grooming department do a reasonably good job with my dogs. The only problem I have is that some of the isles at this store tend to stay disorganized with things thrown out of place by customers not being put back by employees where they belong. It gets messy.

I gave their pet grooming another shot. The dog looked good but again came home infested with fleas. I’m done with them!

The staff in here is very nice and helpful.
I’m mostly writing this review about the grooming salon. I moved here from NY and was looking for a groomer who would not kennel my dog at any point. I found out you can pay an extra $ 11 for express service at PetSmart, which means they work on your dog immediately and you can wait or run a quick errand and take them home as soon as the grooming is finished. Score!
I also wanted to know that the groomers were kind and cared about the dogs they were working on because, like many people, my dogs are more like spoiled children than dogs. So, I watched groomers through the window a few times when I was shopping in there and picked out a few who I liked and saw 2 who were just too rough with the dogs. I’ve now taken my two dogs to 2 groomers there and I LOVE them both! They’re Ashley and Erica. Ashley has since been promoted and moved to another store location, but Erica is totally awesome and does a fabulous job.
One of my dogs won’t let me do anything to her, but she totally behaves (with a few grumbles) for Erica. Erica is also awesome at the nail grinding. Both of my dogs have dark nails and you can’t see the quick. She has never once made either of them bleed and she’s always able to get the nails really short and smooth… which I and my hardwood floors appreciate.
There are many great groomers there, but I’m so comfortable with Erica that I never really trust my girls with anyone else.

This review is not for the store, the store is not bad, it’s for banfield, the pet clinic.
Just to quick summarize the place, the staff is incompetent.
I came in for a health certificate and it wasn’t filled out full or correctly. I have a show dog that missed his plane due to their incompetence. It’s not just the vet, they all suck at doing their jobs. The whole staff needs to be evaluated and possibly replaced. Day 1, I was told come now, I rushed home and dropped my work to get there on time. Once I got there turns out the girl in the clinic is not certified to give health certificates. Day 2 my gf brought the dog, they assumed he was stolen, than she asked for a state to state certificate and because he’s going to Puerto Rico needs an international certificate! They need geography classes. Day 3 I call and call no one seems to know how to fix the problem

close and convenient. they carry our preferred dog food brand. i love when said preferred dog food brand representative is on site and i can chat it up with her about her dogs. checkout team is always on it when they need to open additional lanes. and my 4 year old loves to visit the Aviary and Aquarium areas.

I went Christmas Eve, so I am hoping what I found is due to low staffing because of the holiday. But the store was filthy with excrement everywhere. The prices are higher than competitors lacked variety .ill be taking my business to petco

We wanted to go see a film at the movie theatre in the same parking lot and my baby Lily needed grooming and boom… here we are. I have used plenty of other national pet store grooming salons, including other Petsmart stores. Any pet owners out there know that this kind of service is built on a certain level of trust. For that reason, one salon in the Med Center wont ever see my business again because of a bad feeling I got from one of the groomers.
I made an appointment quite easily and I made my way to the store. The salon was full but it didn’t seem to be bursting at the seams. The dropoff was quick and we were off to the movie. When we got out of the movie, I was told she wouldn’t be ready for awhile so we browsed other stores in the area and went back when they called. When she came from the back, she was clean and seemed happy… her groomer Rachel said that she was happy to have groomed her and she would love to have her back. What a good feeling to have someone you trust care for your puppy like you would.
Kudos to the managers and staff for a job well done and making me feel that she is in good hands!

Most of the time when I come here, service is pretty alright. The last two times, though, not so good. Instead of carrying a bunch of store cards in my wallet, I put it all on my phone using the Keyring app. Well, when I went up to the counter to pay and showed my keyring app for Petperks the cashier JAZMINE, tells me she can’t do that. I tell her I use it all the time and have never had a problem — all you have to do is punch in the numbers. She then tells me she can’t read the numbers. Seriously? Are they now hiring people that can’t read??? I told her to call someone else to the register bc someone else will know how to do it. After a while, she reluctantly calls for help — only after the line behind me started to get long. The other cashier had no problem punching in the numbers so I could get my savings for having a Petperks card. It took less than 30 seconds. Jeez! This is the first time I’ve ever had a problem with an employee there. JAZMINE did not even look like she wanted to be there working. If you don’t want to work, then don’t. But if you do have to work to pay your bills, then at least try to do a mediocre job of it instead of coming across as a lazy, dumb, illiterate idiot.
I ended up having to go back a few days later and asked her a question about the training class. Again, she doesn’t know any answers and doesn’t even want to ask anyone for help — basically ignoring me. She couldn’t even point me in the right direction. She seriously needs to be let go. People like that don’t need to be working anywhere where they have to come in contact with customers bc all she does is set a very bad image for the store and all other employees.
If my first encounter with this store had been with her, then I would never have gone back. Ever.
On another note, one day I decided to go have a look at their grooming area. Well, I saw a groomer with one dog that apparently didn’t want his/​her hair trimmed. After a while, it looked like the groomer got a bit mad and then just scooped the dog up and took it to the back. Who knows what happened to it back there. But for that reason, I will not bring my dog to the groomers in Petsmart.

I’m here alot to get dog food and pill pockets. This place is forever busy.
I usually like to go to the back of the store where grooming is done. Its kinda cute to see some people watch their babies get groomed.
I decided I wanted to try their groomers for my terrier. Every time I called they were booked for the day.
Finally I was able to Schedule an appointment on a Saturday.
1) I call. They tell me I need current vaccine rabies info. OK. I get their fax number so my dog vet can fax over the info. I Schedule my dog for a 7am groom. Mind you… The grooming process takes 3 hrs. So I decide to take her before work and pick her up at noon.
2) I call the next day to confirm they got the info.
They ask me what my name is, what kind of dog I have, and have I been there before. I tell the lady my dog has an appointment @ 7am. She then tells me My dog is Not Scheduled.
I then get PO ed… That’s just not cool. So I make another appointment for 930am. Because I can only drop her off at 730am. She assures me it’s scheduled. I just need the current vaccine info from her vet. I then tell her I already did. That’s way u called to confirm you got the Fax. She then tells me «there’s only one Fax in the store. The vet need. To put on the fax Attn: groomers «I then say «that’s what they did .» she then says «Ooohhh… Let me look. She finds it and tells me OK you’re booked @ 9am. OK. Them we hangup.
4) I call back 2 mins later because I didn’t give her my number to confirm the appointment. Another lady answers the phone. We then go through… What’s your name, dogs name, kind of dog. She then tells me my dog has an appointment @7am.
And they **Don’t** do confirmation calls.
She then puts me on hold to check for an appointment on Saturday. She then tells me I have a 930am appointment and I can drop her off at anytime before then.
I say «thank you» and «What’s“s your name, Mame. She says» Uhhh huh… And Hangs Up on me!!!
5) I immediately call back… Same lady answers. I ask what time do you’ll close?
She says 9p. I say OK thank. She then says «how can I help you?» I say just needed to go up there after work. Then I hang up.
6) (I go to the store to confirm and appointment because I’m dropping her off before work. If no Apptpointment is schduled… then i have to call someone to get her from my job… NOT cool. to go to work with my dog in tow) I get there and they are super duper busy. There’s 5 dogs. Two are getting picked up and three are being groomed.
And there’s 5 groomers and 4 people waiting (including me).
A groomer finally comes up to the register and asks «what can I do for you?» I tell her about the appointment mix up and I want to confirm the appointment again. She confirms it and then asks about Vaccine records. I tell her. They were faxed. She finds them and notes them in the log book. Because no one bothered to note I faxed the info.
The next day My terriers orginal Groomer called because she saw me on the caller ID.
If Petsmart can’t get an appointment straight… What else are they doing wrong???
i cancelled the appointment… needless to say.
Grooming ==== Department ONE Star
One star for bad customer service. Too many different people answering the phone
Petsmart Merchandise 4 Stars
They always have Pill pockets on sale. My dogs dry dog food is always in stock.

I’ve heard horror stories from people about their PetSmart experiences but we’ve been generally pleased with this location. We’ve used their grooming service for nearly 3 years now and have had 2 groomers, in particular, that we have really liked and have requested countless times. Our dog hates coming in the store but is always in good spirits once it’s time to go so, as far as we know, she is being treated really well while there… and that’s all we ask for.
3.5 stars.

Not entirely sure why this place has some really low ratings, but what I can gather is that the ratings were actually meant for the Banfield clinic and grooming stuff in the back. My review is for the store itself.
I come to this store every few months for my gigantic bag of cat food needs. I will say that almost all Petsmarts are pretty consistent in that the layouts are pretty predictable, well labeled, and easy to navigate. The thing that’s great about this store in particular is that unlike some other Petsmarts I’ve been to, it doesn’t smell like a kennel. Sure, there are a lot of pet items, animals, and other sundry smelly items in this store, but its much nicer when the store doesn’t smell like an animal shelter, and instead has that dry kibble/​rodent bedding smell. Odd thing to nit pick, I’m sure, but I like that I don’t get nauseated when I come here.
The prices are a bit cheaper than other places for some items, higher for others. It’s one of the only places I can get the Science Diet food that I get for my cat, and they’re pretty good about having coupons and discounts for the perks members. All in all, its a great store and if you’re in Pearland, I can recommend it.

I go to Petsmart because it is close and convenient. I know not to expect amazing 5-​star service everytime I go. However, I am pleasantly surprised when they do!
I find myself at the groomers once per month. They usually make me wait all day, since I never make an appointment, but that’s fine because frankly, I could use one day without the dog (I find she distracts me when I am trying to get things done around the house… she is high maintenance).
Either way, Petsmart has a good selection of doggy stuff… and I don’t mind sending my puppy here!!!

DON’T USE THIS STORE, IF THEY TREAT HUMANS THIS WAY, IMAGINE WHAT THEY DO TO ANIMALS!
The manager and district manager are some of the most horrible people I have ever met. I wanted to make a return, with the product, my receipt and credit card — just 2 days after making a purchase of some dog boots that wouldn’t stay on my dogs feet. The manager told me he would not take the return. I called the 1.800-Pet Smart number and the customer service representative on my phone had to speak to the manager in order to remind him of the stores own return policy! After the manager was reminded — the return took all of 1 minute.
Never, ever, again! I have been boycotting Pet Smart, and still have not received a response from the Pet Smart customer service as I requested regarding this incident. The incident occurred on August 7^th, 2010.