Lowe’s Home Improvement Warehouse of Pearland

As much as I love the layout and organization of the store, the customer service is seriously lacking here. When I go into these types of stores, I look for the employees for their Do It Yourself knowledge. At this store, I get the run around and they even tell me «I don’t know», and I even got a «you can figure out how to do it online.» I know I can! I just assumed, they would have a little knowledge on their merchandise.

This store has the most incompetent management team I have experienced. Ordered a refrigerator. Was promised a phone call to give me delivery windows for the following day delivery. Never received the call. Took the initiative to call the store early in the morning. Was given delivery window (9−11am). Delivery never showed up. Called the store several times — they referred me to the trucking company. Trucking company could not figure out where the truck was. The long story short — call the store at the end of the day. Turns out they never even attempted the delivery since they did not have refrigerator in stock. At this point, I requested to talk to the manager who promised to get me the refrigerator from another store that had it in stock. Again, nothing happened. Manager dropped the ball as well. Never called me back nor arranged the delivery. I just cancelled the order which tool an hour and a half on the phone since the store could not locate invoice.

Lowe’s corporate office needs to do something with this store. Fire the manager! I waited 2 hours and no one came to help me in the flooring department. They have a «not my problem» attitude. Go to home depot!

I purchased a Gazebo on Tuesday that they had in stock and was asked if I would like it assembled for an additional $ 10. I gladly accepted and was told it would be delivered and assembled the next day. Great. The next morning, I called to confirm my delivery and was informed that Lowes does not in fact assemble Gazebos and I would not be getting it assembled by them. Understandable. I was also informed that the delivery truck was broken down and it would not be delivered until the following day. You would think that with there being multiple Lowes stores in the area they would be able to arrange an alternate delivery option for me. So, It’s Thursday and I call to follow up again on my delivery and am told between 1 and 4 it will be delivered to my «curb» as they only provide «curbside» service and they can leave it in the driveway but cannot literally take it an additional 50 feet to my backyard. I have been shopping at this Lowes since it opened and have a hefty line of credit that I use frequently and pay off. This level of customer service is unacceptable. If someone spends over $ 1000 on something or $ 5 on something, they should receive good customer service. Terribly disappointed in Lowes and it’s looking like Home Depot will be gaining a customer in the near future.

As others have indicated, poor customer service. I wanted to get flooring and the guy just looked at me, showed me where he had a pallet but never actually offered to help or bring over a cart or talk to be about the flooring in any way. Basically I felt like I was interrupting his staring spell break.
In the paint department there was a nice young woman but again a man that just looked around somewhat bewildered and unhelpful. Maybe there are fumes in the air?

Recently went there to pick up a couple of Hand Trucks for my work. This Lowes is located in a nice location and I do appreciate that it’s clean.
I did get some help to find the hand trucks that i was looking for. There was suppose to be 2 in stock but i could only find one. One of the employees helped me find the other one and that was very much appreciated.
Otherwise nothing much more to say. It’s lowes. for home improvement i think i’d go there before going to Home Depot. I was glad that they had the hand trucks i was looking for as they weren’t available at Home depot.

This is the second time I have experienced terrible customer service from this location. When I walked in there were three employees at the customer service counter helping a fellow employee or friend with a purchase. There were three people in line in front of me and after the person they were helping was checked out two of the three employees left. After waiting for a return and two credit card apps in front of us we finally were helped and everything was screwed up on my transaction.
Long story short it took close to an hour to purchase a gift card and I was bbq forced to go to customer service because only self checkout was open and it wouldnt take the pre loaded credit card I was trying to use.
The managers at this location are rude and never willing to help. You spend thousands of dollars in this store to leave aggravated. You really want to leave and go somewhere else but you have already wasted so much time it isnt worth it to start over.
Avoid this location at all costs.

Placed an order online and never received a confirmation OR cancellation e-​mail.
Tried calling a couple of times prior having to drive 35 miles to this store (this was one of two stores in Houston area that had the items in stock — The other was in Pasadena) and I always got hung up on (great job, Lowe’s!) When I got here, I was told that my order was cancelled and the person whom I guessing was the manager told me that Lowe’s will never send out a cancellation e-​mail for online orders. They will only send out an e-​mail to confirm pick-​up. He also had the, «tough sh1t for you, but that’s not my problem» attitude.
I work in the construction industry and this has never happened with Home Depot. ANY Home Depot. But this kind of experience seems to be the norm at Lowe’s.
Guess what, Lowe’s? Unless you have some stuff that I REALLY, REALLY need. I will not step foot in ANY Lowe’s store. I’ve had way too many bad experiences.

I came in for a store pickup I did online. I got an email saying it was ready for pickup. I go to the store only to find out that it was never ready. I waited over 15 minutes. I finally went ahead and got my items for myself. This was not convenient nor an efficient use of my time.

Slow, slow, slow! I ordered mirrors online for store pickup. My email to say they were ready came last night. I popped into the store at customer service and they were not here ready to go. I’ve been sitting waiting for a long time. I don’t know where they are, but this is awful service. I could have gone to the mirror isle, picked them up and checked out sooner than this. Ugh! Never doing this again. Better management of online orders is needed.
So someone just by to tell me that the order had not been pulled! Why was I want an email saying it was ready. Waste of my valuable time.

So HELPFUL are the associates at this store. And on this particular occasion, it endured quite comically…
Most often when I venture to Lowe’s I find the store LESS BUSIER than at the ‘depot. This means I am often greeted by an associate or that one is likely working nearby.
I tend to get a little inventive with home improvement although I lack the familiarity with the renovating process. I sometimes need to be [proven wrong, er] …guided in a better direction. I like that the Lowe’s associates TAKE MORE TIME to identify the concerns and make recommendations — this saves both time and money! Their SELECTION of many products is great too!
Today’s visit was inspired with a desire to update some bathroom cabinetry. A casual question panned out into a 30 minute walkthrough of manufacturers, vanity tops, and price-​points. It was a very INFORMATIVE discussion.
The result, however, was a re-​enactment of a scene from ‘Couples Retreat’ (movie)… My sweet, potty-​training child attempted to test the features of a display potty! I sure hope the associate has a generous sense of humor or has (at least) seen the clip… not sure if i could go back now…