Enterprise Rent-A-Car

I received excellent customer service! Was very helpful with my reservations! I received a call a few days before my reservation to and was informed of the deposit amount. Thank you for a pleasant experience

I rented a full size car for a business trip from the Pearland location. When I went to pickup the car, they told me about a ($ 50 for corporate account and $ 350 for non corporate) deposit they didn’t tell me when I reserved over the phone. No big deal, it’s just a deposit, they will return the money when car is returned. It would be good to know in advance when reserving the car.
I was more dissatisfied with the fact the car was dirty both inside out. They need to do a better job of cleaning the car between rentals.

Why even bother making a reservation at Enterprise? They won’t hold your car and this is not the only location that does that… Conroe and the one on 45 South at Scarsdale do the same thing.
I wasn’t going to leave a review however I keep getting emails form Enterprise asking me to leave a review so here goes.
I made a reservation for last Saturday for a mid-​size car. A rep from the Enterprise office in Pearland called me on Friday to confirm my reservation and asked if 1:30 pm would be a good time for me to pick up the car. Sure, that time works.
Saturday comes around and I arrive at the Enterprise location at 1:15 pm. Fifteen minutes early. The office was busy because of the rain storm and there were more people than usual renting cars because they drove through high water or whatever.
Finally it’s my turn and when I give my information I’m told they are out of cars. How can that be? I had a confirmed reservation for 1:30 pm. I was there on time… as a matter of fact I was there early yet they didn’t hold a car for me. I was more than pissed off because this is the third time that Enterprise has done this to me and I’m sick of it.
Finally after waiting an hour they tell me they have a car for me. Great… I go outside only to find they are trying to put me into some piece of junk compact car. No, I had reserved a mid-​sized vehicle and that’s what I expect. Just then some Enterprise folks arrived with more cars and they were able to put me into a mid-​sized car.
Believe me, if I were renting a car on my own I wouldn’t even bother with Enterprise but since it’s through my company I don’t have much of a choice.
There is nothing worse than making a reservation and confirming a reservation only to arrive and find out they didn’t hold a car for you and now you’ve got to wait.
The guy offered to give me some points or something toward a free rental… hey, nice gesture but no thanks. I’d rather pay to rent a car from someone else than have to deal with this crap and it’s not just the Pearland location. I’ve had it happen to me in Conroe and I’ve had it happen to me at the Astoria location.
I’m sure Enterprise spends a lot of money on their reservation system and in maintaining it but why even have one if reserving a car is absolutely useless? Get rid of your reservation system and use the extra money to lower your prices or something.
I would not recommend Enterprise car rental to anyone. You can make a reservation, you can confirm the reservation but that didn’t do me any good.
Yes, I know the office was busy because of the heavy rains but I had a reservation and I was on time for my reservation and Enterprise did not hold a car for me like they should have. Instead they gave it to whoever walked up and I had to wait and they they tried to pull a fast one.

I always rent from Enterprise. I always rent from this location when visiting Houston.
Their customer service goes above and beyond expectation. I will continue always to rent from Enterprise

Terrible, terrible experience. Today, I called and made an appointment to pick up a car after mine was dropped at a body shop. During the call, I said I’d only be able to give a debit card and was told that was fine, just needed a $ 350 deposit and some other paperwork. Totally ok with me.
Custom Body Shop dropped me off at Enterprise and I wait 5+ minutes while the agents are chatting with the customer. I learn all about Courtney’s upcoming trip to gamble in Louisiana, how her birthday is right around the corner and her sorority. When she begins to help me, I hand her all the documents that were requested. She asked where I live. I live in Houston but work for the school district in Pearland. Courtney then informs me I cannot rent a car since this is not «my local shop.» I explain that I was dropped off by the body shop and can’t just get a ride 20 miles away. She claims to ask her manager and the request is denied. At no point did she show any concern, especially since I arrived with a car seat and needed to pick up my 11 month old.
Extremely frustrated and basically in tears, I ask for a ride back to the body shop. I was accommodated but with no apology or even the slightest concern. I should have been told over the phone that you can’t rent with a debit card if you are not local (which I am sure is false– I’ve rented cars numerous times).
Interestingly, when I get back to the shop, the owner was very upset with the way I was treated by Enterprise; he called and spoke with the manager (same, different one from before, who knows) and they change their tune. All of a sudden I can get a car from them. However, they will not receive my service. I will be using Hertz instead. Terrible experience from a company I’ve used for years.
By the way, if you need a great body shop– talk to Oscar at Custom Body Shop II on FM 518.

People there are rude and unfriendly and it is hard to get in and out of their parking lot. The other day I was giving my business card to the lady at the front desk and she did not want to extend her hand to take my card and on my way out of their parking lot their heavy set porter did not even wait for me to get out his way before he went about his business which I think is rude and I think I know why they acting that way. It is because you only see one race working there.

With the in house staff here I have always had amazing service. Ron, Brian and Rodney have always given me exceptional customer service and are accommodating to the best of there abilities. (Which might I say has been amazing) After having issues with Budget Car Rental they said to give them a try so I did and haven’t been to any other rental place yet. We are100% Satisfied :-)

My husband was told that he should get The flat tire policy for an extra $ 20! That if he would have gotten a flat tire on his trip and replaced it on his own then he would be charge for all four tires to be replaced!!! That is a bunch of baloney and crap, horrible way to weasel out more money, From your customers:(. Definitely not a happy customer with this enterprise!!!

Told me a false payment method policy, 3 days later talked to the same representative and was told «the policy does not exist.» When I asked what options I had the response was «we just need our money.» Never going back there

The place is tiny, so be prepared to be squeezed against the front door. It goes with the parking lot, which is muddy and dangerous to drive into. The staff is friendly enough and tries to be professional but this doesn’t make up for having to wait several days for an upgrade. They supposedly can get cars from other offices, but once I accepted the compact (out of lack of availability of larger cars) they kept giving me the runaround for almost a week. The problem is that my car insurance reserved a full size after I was in an accident (and I bet Enterprise was paid for one!), and that every day I would call in to be assured that I would get an upgrade «that day or early next day.» When one day I got upset I was accused of not making a reservation for a full, the guy not having any idea of my case (weird, when it’s a staff of less than 5 and I had been calling every day). Given the low priority I was for them as a customer, I would not recommend this office to anyone.