Claws & Paws Veterinary Hospital

I adopted a dog from the Pearland animal control. This place was listed as a clinic that was participating in the discounted rate for neutering ($ 75). I called and set up and appointment and they took down my credit card for a pre-​charge of $ 75. I told them I was told that this dog was possibly heart worm positive and they said they can still do the neutering on morning of appointment. This $ 75 included a visit fee and neutering surgery.
On morning of visit, I was told that in order to do surgery, I needed to pay 2 blood tests totaling $ 320, which i declined. I normally take my other dogs to another vet clinic that does not charge this much. They also suggested that I do a stool test (found positive) and said medicine was needed (I said OK).
In the end, I did not have my dog neutered which was understood because they required a blood test which i will get done at my usual vet clinic (that does not participate with the adoption center). I was given a bill of $ 126! Which included a visit fee $ 57, stool test (~$ 28), and treatment (~$ 45). I disputed the charge of $ 57 since that visit was said to be included in the initial $ 75 fee i have already prepaid.
They declined and said that it was not. In summary, I paid $ 126 and they still have my $ 75 in CREDITS which they refused to apply towards my fees for the visit.
Overall, this place is very pricey and they seem to only worry about the money. Receptionist assured me that the $ 75 included visit fee plus surgery, but in the end, it was all a scam. Avoid this place at all costs.

Claws and Paws is an AMAZING veterinary hospital. We have been seeing Dr. Wickel for 10+ years and she loves our furry babies like her own. She is so kind, caring, compassionate and GENUINE. She cried with us when we had to put one of our cats to sleep. Also folks have complained here on Unilocal about cost but when I express a concern the staff is MORE than willing to give me different price options. We bring all our animals together for the multi pet discount. For two of our cats we have had to go to a vet specialist (Gulf Coast) — for one cat we had a good experience with pulmonary and the other time we had a HORRIBLE impersonal experience where our requests were completely ignored (the vet surgeon opened our 12 yr old kitty up, saw she had a huge abdominal tumor but decided to operate because their «might» be a chance she could respond with chemo — she died two months later and in our opinion suffered a lot). We would much rather have had Dr. Wickel do the surgery in retrospect because she listens to us and cares for our animals quality of life. Her staff are amazing — kind, helpful, gentle, courteous and friendly. They always take time to answer my questions patiently. Dr. Wickel or other vets ALWAYS call me back promptly with test results — I know Dr. Wickel has stayed after hours to call me on the promised day no matter what. I cannot say enough good things about this practice. I only wish it were closer to our home as we live clear across Pearland! You won’t be disappointed!

The services here are OK at best but bring a large wallet because their prices are ridiculous. Don’t let them cut your dog’s nails. Take them to have them ground somewhere else. Our dog lost a nail because the vet tech didn’t smooth them out and the dog got it caught on something while jumping.

So, I woke up to my in-​laws saying that my dog had eaten a steak and gotten into the trash. That didn’t make sense. No one had made steak recently. When I saw what they were referring to, it slowly dawned on me what they thought was a steak was actually a brick of bakers chocolate. My wife came over and showed me two more wrappings: totaling almost a pound of chocolate. Our 60 pound dog had gone crazy and jumped onto a hard to reach counter to get into some baking chocolate.
It was off to claws and paws. They opened at 8 on Sunday so i was able to zoom over swap. At that point I didn’t know when Fozzy had eaten the chocolate. When I got to the clinic he was taken in within minutes of arriving. Shortly thereafter, I hear «woahhhh!» From the back. Fozzy was saved. See photo for proof.
Throughout the process, the vet, dr. Harris, took time to explain everything to me. I could tell she really cared about Fozzy. It made a stressful experience less so. Dr. Harris: thank you. You saved Fozzy’s life.

We took one of our dogs to the clinic some years ago and fell in love with Dr. Wickel. She was fantastic with our 15 yr old. There were all kinds of tests she wanted to run that we thought weren’t necessary but we let it pass. Since that first visit 3+ years ago we have been back with other dogs but have not seen Dr. Wickel. The other vets we saw were okay. We had three of our boys neutered there with no problems except for the sales pitch for this test and that test. I was thinking the other day that they must think of themselves like a people hospital where test after test can be done because the insurance will take care of most of it. Not so for most of us who don’t have pet health insurance. The constant talk about money is why we hesitated to bring our little puppy to them but we figured they know us and we would be able to get our baby some help.
Less than 24 hours after seeing a vet at this clinic OUR PUPPY WAS DEAD!
They ran some tests but said they didn’t want to risk blowing out a vein to put her on an iv. They sent us home with nausea meds and that was it. We were at the Pearland 288 ER at 230 that morning where she was kept comfortable with IV drugs. They close at 8am so we had to take her to another vet who promptly said she was suffering and we needed to end it.
What happened at the CPVH? My guess is that William W. who is the staff member that comments on all these reviews will blame us for her death. We brought our little dog to your clinic trusting that you would help her. You didn’t. There are lots of what if’s in this situation, one of which falls at your doorstep William W. Your clinic could have saved her but because we were too busy talking about cost, our little angel is dead.
DO NOT TAKE YOUR PETS TO THIS CLINIC. If you read other reviews you will see that the Clinic’s spokesman will blame everyone and everything else under the sun. Even going so far as to say that Unilocal only posts negative reviews. Not so. I have had lots of positive reviews on Unilocal for my company. Maybe instead of being on the defensive you should re-​evaluate your business practices and get back to caring about animals more than money.

Very caring people.
Always there in an emergency. They really make you feel like they care for your pet as much as you do.

I took both my dogs there based off of the semi-​positive reviews from this Unilocal page. When they went to collect blood for the heartworm test, they didn’t check the needle before inserting it and used the wrong gauge on my dog! He wound up bleeding down his leg while the vet just pushed her thumb on his leg and basically, said whoops — wrong gauge. My other dog need a urine test and she was too stressed out to go naturally even though the tech and I walked her around for 20 minutes or more. They offered to go in and grab the sample and I said that would be easier than continuing to stress out the dog. They took her back and got a sample and brought her back and said she did just fine. When I checked out I was SHOCKED at how expensive my bill was. There roughly a hundred dollars in fees that I did not expect and when I asked for an explanation, I was told that it was for them to take the dog to the back and collect her urine. It seems to me that telling someone ahead of time the cost makes sense. Because of these two reasons alone I went to another vet, but when I got to new vet’s office to get the dogs their rabies shots. The new vet said they had them done in June. I called back to Claws & Paws and asked for the certificates and noticed that the due date for the rabies was 10÷01÷12, while the date they were given a 3-​year rabies shot was 06÷13÷12. I called Claws & Paws to find out what the problem was and they said that they were never given a rabies shot in June. That someone must have mis-​entered the records. So they don’t tell you up front was the extra costs might be for procedures, they don’t check to make sure they use the right equipment for the job, and they can’t keep good records. I’ll pass.

I agree with others, they are pricey but I also have to agree, they do care about the pets, more so than the clients. My dog got into a sago palm seed or tylenol, or so they think, they never found what was wrong with him, his liver failed and he bled to death in 3 days. Initially they interrogated me, asked me how much marijuana he could have eaten. I was livid!!! Never had drugs in my home and I dont use them, after I chewed them out for approaching the subject in an accusatory rather than inquisitory manner, we tried everything to save our dog, xrays, blood transfusions, antibiotics, iv hydration, poor thing had to be put to sleep to end the misery. They were compassionate, patient and they did follow up afterwards. It was over $ 2000 but I have to say they tried everything we just couldnt figure it out.

Totally agree, the vets there are ridiculous.
For the first 5 years it was okay, my parents took my dog there since he was a puppy, when we noticed after each visit the prices were getting higher and higher, we began to question. THEY DID NOT LIKE TO BE QUESTIONED. It is in every customers/​patients right to ask what they are being charged for and whether or not something is necessary. They also were hesitant to give us prescriptions for outside pharmacies because they know they are cheaper outside of the clinic, these people charge ridiculous amount of money and they do not price match their products. They love to suck the money out of people, thankfully I found a better vet anyways with insurance and better payment options. Claws and Paws may seem like they care for the animals but what they are mostly after is your wallet!
*******UPDATE******** 03/​14/​2014
I posted the review above about two years ago, I rarely login into my Unilocal account and just noticed this today.
To make things clear, just because I was not technically a «paying client,» did not make me any less aware of the services nor did prevent me from formulating an opinion. To defend one’s business is one thing, but to belittle a person, client or not, is just flat out unprofessional and pathetic. Steer clear!