Advance Auto Parts

Staff is helpful and the place is clean. They have a good inventory and can usually get things in quickly. I often use their website to order and then pick up the same day. Their website will often have coupons that you won’t find by walking in.

I had issues with my battery the past two days (struggling to get it to start as well as dying). I had been able to get my kids to school just in time but was now running late for work.
Went to see about taking it somewhere only to find out I had to make an appointment.
So, saw that Advance Auto Parts can check your battery for free and even will install your battery for free (with purchase). Since I was certain the battery was the problem, I headed there — sure enough the battery was toast. I was helped right away, checked the battery, advised me on which battery would be the best bet (and it can with a rebate), and they installed it. All within 30 minutes. (I would say 20 but I wasn’t timing it). Ended up getting to work only 20 minutes late (instead of taking several hours off with the other guys)!
Customer service amazing — highly recommended!

1^st off my morning was a bummer because my battery died so I called to verify location & spoke with a nice gentlemen by the name of Chris. Told him my issue & he told me to come in & have my battery tested.
Upon arrival all the staff was very nice, friendly, professional appearance & eager to help. «Q» & Christopher (store manager) tested my battery & I needed a new one which they had in stock. In less than 30 min I was back rolling. Also, the store was clean as a whistle.

The guys here are awesome! Shout out to Albert and trev for an exceptional service… They were helpful, friendly, and fast. I needed to buy a new battery for my car after it died on me the night before. I came in first thing in the morning but I needed to make it out in less than 30 mins. to get to work on time. Not only were they prompt. they were super friendly. I made it to work on time with some time to spare… I was so grateful for their hard work. And their attentiveness for their customers. Two thumbs up guys! I’ll definitely be back for all my car parts needs.

Customer service out of the roof, the young gentleman behind the desk was awesome. This location is not hard to find, right off of broadway which makes it’s very accessible. I can depend on this location getting me what I need for my vehicle in my time of need

When you have car issues, the last thing you need is bad customer service. At this Advance Auto Parts location, I assure you nothing but great service, friendly staff and positive attitudes. I’ve been 3 times to this loc in the last year for random parts. Wipers, tire cleaners, etc. On my last visit, I needed my battery replaced. Yes, they replace your battery and they give great advice while doing it. Hey — I’m a girl, so car advice is always needed. What’s nice is they won’t recommend you get the most «expensive» part. They’ll recommend the best deal-​best quality combination. that’s what everyone wants. Definitely appreciated in my book.

Better than great service! I went in there to get something to clean corrosion from my battery, and they just went ahead and cleaned my battery terminal for me! I will always go there for auto parts needs… I didn’t feel pressure to buy anything even though they helped me out!

I recently tried out the online ordering process for
, selecting the store located at 9907 Broadway St, Pearland, Tx. The online ordering process was very good (easy 4 stars), found the products I wanted purchased them. Here is where the process is very broken. What I expected was to go to the store and have my order waiting — but what happened was the store clerk printed out my receipts and said here you go. I then asked him for my merchandise — swiping his finger across the store — he said «it’s out there». I then asked why they didn’t pull the merchandise — he informed me that people order stuff and then never show up to get it and that was a hassle. I have to admit, this just seems wrong. In fact ordering online and then having to hunt and find what I bought was a real pain in the tail. The whole point for me was to buy from a local merchant (.vs. online) and make it quick and easy on me. If this had worked like I thought — advance auto parts would be getting more business from me (they actually got more money from me becuase I was able to take my time and select from the web site). But as it was, my «quick» trip to pick up my stuff ended up taking me 20~30mins just to find my stuff — thankfully I complained enough that one of the employees came and helped me find some of the items I ordered or it would have been much longer. Bottom line, everything was good except the fulfillment of my order — if they fix that — I’ll change my star rating to 5.