Emerald Town Car

I like these guys. It’s not a fancy car service (and the prices are much more moderate than one). If you want a nice, dependable ride to the airport, try them.

We have used Emerald car service many times over the last few years to take us and pick us up at the airport. They are always on time, in our driveway when we need them to be. Their price includes tolls and tip so I never have to worry about paying, all is on my charge. The drivers have been careful and friendly. They even do all they can to save us extra parking at the airport by timing the pickup perfectly. When you come home tired it is so nice to know you will be taken home without a fuss.

Very courteous driver who showed up on time for both pickup and return from our cruise. Not the cheapest bit very on time.

We worked with Emerald for our December wedding. The day of the wedding, the party bus that was meant to take up to our reception broke down. Not only did it break down, but at red light or long stops, the driver would shut down the limo leaving us in pitch black — with no warning. We ended up being very late for our cocktail hour (only getting to see 15 minutes of it).
So, stuff happens. However, Emerald failed to call us back multiple times (we called/​emailed multiple times with no response), was very rude on the phone, would tell us to call to talk to the owner and he wouldn’t get on the phone, and tell us a check for a very low amount for what happened was coming — and it never did.
I have never experienced worse costumer service, and I have already told people not to use Emerald due to this. We received no money back and lost a huge part of your expensive New Jersey wedding.