International Roofing & Building Construction

Terrible customer service. HORRIBLE!
We bought an older house and after these past few months of rain, we noted some leaks coming from the ceiling.
The roof was within the five year warranty period (according to the house/​disclosure documents) so we called up international roofing which was listed as the company who did the original job.
I’ve had two distinct encounters with international roofing so far and i will retell them in detail:
1) this past August after the a week straight of heavy rain, we noted a leak in our extension. I called international roofing and requested an assessment. At first, they took my information and said they would call and schedule one as soon as they can, but after two days of not hearing from them I called them again. I was met with the same promise so after another day of no response, I called again and only after calling the office several times in a span of 48 hours was I able to get Ariel, the owner to come assess the house. When he arrived he informed me that the area where the leak was was not part of their original repair and did not fall under the warranty. Fair enough, so I requested a quote (which he gave verbally) and I agreed. He said he would return another time to fix the area. Fast forward one week later, No follow up or call from either the owner or the office. I called the office again who seemed to not remember my case, so I explained my story and told them I wanted to proceed with the repairs, and they requested that I email them a formal request. I went ahead and did that and one week later still no response. I was finally fed up so my husband decided to buy a temporary sealant for a temporary repair and we went with another company for the actual fix
2) my second experience with international roofing was just this past week. Again, after days of heavy rain we noted two other leaks… this time it was under the area that WAS done by international roofing and is within the warranty… so I sucked it up (even if I didn’t want to) and called the company again. I spoke with a pleasant lady on Monday who told me that the owner Ariel was on big island and would call me back the next day (Tuesday). By Wednesday, still no phone call, so I called the office again and was informed that Ariel would get back to me. No explanation or anything and like a fool I continued to wait. It is now Friday (granted it was thanksgiving on Thursday) and still no email or call or explanation. This is probably the worst customer service I’ve experienced from a TERRIBLY unprofessional company. At this point I am so frustrated that I don’t care if it’s within the warranty or not as I’ll probably call another company for the actual repairs.
International roofing’s lack of response is rude, unprofessional and plain disrespectful of its customers. I can understand if they are busy or inundated with requests, but I didn’t even get that explanation. I got NOTHING from this company! Take your business elsewhere.