AT&T

Today I decided to move our business line over to At&t being that my personal lines and cable is with At&t. The switch was seamless. Upon me walking in I was welcomed by David and Kila. Kila assisted me with the switching of my Verizon line. The process was so easy and Kila explained everything so clearly. He also made small conversation which made time go by super fast. Visiting this location has changed my perception on At&t. Everyone was so welcoming and made you feel like you were a valued customer. I will continue to visit this location for all my personal/​business needs. I will definitely be seeing Kila and David for all my upgrades and account servicing. Great job gang keep up the good work

Long wait & service was ok. They didn’t seem too friendly when I first got there but once I was with one of their staff it was ok.

I was not planning on coming in as I was going to try to hold out for the new iPhone that is supposedly going to be coming out later this year … but my phone was dying so I decided that it was probably best to get a new one. My parents had come to this location previously and raved about the representative that had helped them. So they advised me to make an appointment specifically at this location when I decided that I needed to look at options for changing out my phone.
Thankfully, my experience here was also just as great. Setting up an appointment is super easy; just hop online and choose your location and time, which is confirmed via email. I believe they do take walk-​ins, but I would suggest setting up an appointment just in case, especially if you have a specific need /​inquiry.
When we arrived at the store, we were immediately greeted by a representative (Precious), and were helped right away even though we were early. It was pretty crowded since most if not all of the staff was helping someone when we arrived. Luckily, parking for this location is not a problem as there’s an ample amount of parking in this shopping strip /​lot.
Precious was very friendly, helpful and she knew her stuff! She was able to answer all of our questions, laid out options to consider, and I did not feel any sort of pressure to make a transaction that day. Her awesome help and patience resulted in my deciding to just go for it and get a new phone; win-​win for everyone. Even at check-​out the store manager was friendly and talked story with us, which added to my positive experience. It was totally worth it to come down and speak with a representative and I would definitely come back again should I have questions or need to change out my phone again.

So yesterday, my fiancé was paying the bill. It was slow so I ask if it’s possible to up grade. So the lady ask my name and number and I was on the waiting list. Next thing, «Dre» presented himself and ask what phone I wanted to upgrade since I have 3 mos left to pay it to trade in or pay in full. So either u pay 3 mos left now or wait in 3 mos. but I was over my galaxy s5. I wanted the iphone6s. So while working on my upgrade, he helped us on lowering our monthly bill. Then my fiancé ended upgrading his phone. And on top of that we added a line for our friend. Dre is really good with customer service and I highly recommend to go see him. Best customer service from him at that store by far. It took us almost 3hours but worth it and we all ended up leaving a new phone.

Terrible service, went there 2 times and dissatisfied both times. They only want to make a sale, don’t want to help. Better service at the Kapahulu location!

This AT&T store is a great place to get service with a smile. They are well operated (managed) and have all your needs here. I strongly suggest you do not go to a kiosk for your AT&T phone. They are not good. Go here, Pearl City.
They are located across the parking lot at Baby’s-R-Us and across the street from the Pearl City Wal-​Mart.
If you have a problem with a product, I STRONGLY recommend you seek «Joe», the manager for help. The employees are not good about after purchase service. Just see «Joe». I recommend you call first to see if «Joe» is working and speak to him before going there. He is the most knowledgeable person there. 454‑0101
Cheers!

The store is located in a small newish shopping center that has about the right amount of parking for the mix of businesses in it. Once you enter their store, a greeter asks for your name, number (if you are a current customer), and reason for your visit. Your name goes up on their waiting list so you can see how well it’s moving. They have some rather uncomfortable benches to sit on as you wait. I think they expect most people to be playing with the phones and tablets on display. It was waiting for around ½ of an hour. I don’t mind waiting my turn when it’s busy but did one of the sales associates have to blast the HTC One M8 quite so many times to show his customers how loud the phone could get?
I wanted to add a line with ported number. Something was preventing me from doing so online and a 50+ minute chat went nowhere so I decided to go to the store instead. And Precious took care of everything in 20 minutes. Phone, text, data all worked by the time I left. I’d give Precious (such a nice name) 5 stars for her assistance but the store itself is just ok, more like a 3.

It took me 2.5 hours to come out of this store with an upgraded phone. As soon as you get there, they will make you sign in; waited for almost an hour as I saw the worker pass me and go to another customer who came in after me. Second, their associates are obviously not experts; there were a lot of questions that had to be ran through the manager in the back. In addition, their customer service is nothing special either, they are just doing their job within their pay rate; same with how they communicate with you on the phone.
I have been to a lot of ATT locations in the mainland and non of them were actually bad until I visited this location.

I live close to this location and have done multiple transactions as well as visitations over the past 4 years. In 2014 I did one upgrade for my gf and bought several other accessories on different visits (4 visits total).
I am not exaggerating when I say that all 4 of those visits were very uncomfortable no matter who the sales associate was. They all act like vultures now and are looking for commission sales, if you are not a potential «money machine» they will treat you with less importance (if at all).
Which brings me to today (1÷13÷2015 10am). I want to upgrade to the new note4 (black), I walk in the store and a philipino/​Asian male associate helps me. As with the previous visits in 2014 I learn that they are trying to switch you over to ATT’s new «NEXT» plan and they make commissions off of it. What this entails is that instead of upgrading to the new phone for $ 299 upfront they want you to do monthly payments on the manufacturers price $ 850 (they tried VERY hard to get my gf to do this on our previous visit).
So today as we sit at the table the male associate says «I have another option for you! Lets save you money so that you have no out of pocket fees today and put the price of the phone into your monthly plan!».
I said: «sorry I want to buy the phone upfront for $ 299»
He goes to the back and comes out and says we don’t have any note4 in black. so I ask for white, he says «we don’t have that either, you can come back tomorrow and check.
I leave and go to another ATT store and tell them that i came from the pearl city location and they didn’t have note4’s so I want to buy a note4 from you. He kinda smirks and says.
«oh, we get commissions off the «NEXT» plan so I think that other store after realizing that you didn’t want to switch to that plan just brushed you off».
Sure enough around 10:45am they call to pearl city store and ask the manager if they have note4’s and they say they got plenty.

AT&T is not my carrier but since my girlfriend was there to change her Sim from a different phone I just got myself a screen protector for my new phone. and Amy was the person who helped us at the same time… she was so awesome and helpful with a lot of questions that needed answers!

Need to improve on customer service and the wait time. Been with AT&T for years, had done a lot of upgrades on all my lines but this store takes the longest time to help their customers. Maybe they need more experienced employees or train their employees better, so they actually know what they are doing and help the customers instead wasting time. Never ever going back to this store again !!

The customer service leaves a lot to be desired. The representatives to include the manager act like they don’t want to be there. First AT&T store I’ve ever been to that I probably will never go back too.

ZERO STARS
Why do these phone companies have us by the balls and we do nothing about it? Well, the bottom line is we CAN’T do anything about it. Our phones are our crack. Our addiction. We wait and wait to give them our business. Wth? Not only that the process to change or add anything onto your account is sooooo long. Cave man action. Seriously, figure out a faster, better system.
So my husband walks in to upgrade his phone. He is placed on the wait list. He is number 12. Fine. No problem.
This is when the problem occurs. As I wait with him I see a phone case I want. I ask the man standing at the front if I could just buy the case or do I need to wait on that list (pointing to TV screen)?
The man replies, «yes».
I reply, «Wow that’s a problem».
I walk away. Ponder the purchase and explain to the hubs the situation. I walk back to the man.
«Please put me on that list to buy the case», I tell him.
He tries to tell me to do the transaction with my hubby who is now number 10. I say no and demand my own number. After all, I don’t want to take away from the time it’ll take to upgrade (we all know that takes looooong).
The ATT girl next to the man says, «you just don’t want to help her?»
I say bitchily (is that even a word), «Nah it’s ok put me on that list (pointing).»
I am number 12. Hubby is number 10. 1 hour later he’s number 5 I’m 7.
I walked away. So did my husband. Seriously, my loss is my loss. Not even their loss. Obviously no more common sense to ring up the bitch who wants the case to get her outta the store. I guess because eventually the bitch will leave. Which is exactly what happened.
ATT, the statue person who puts people on the list and greets people as they enter should be able to simply ring up a person who needs a quick accessory. That’s just common sense.

I live in Pearl City, so coming to this location is a convenience regardless of the awful traffic on Kuala. When I went a few months ago, I bought just an iPhone charging cord for $ 20, it didn’t even survive longer than 3 months before the connector part became all frayed and stopped charging.
This past time I went, it was pouring rain. When I went in with my baby and signed in at the front, I told the girl I was having issues with my phone. I had also asked her info on the iPhone ⁶⁄₆ Plus which she tells me there is no re-​stock date for it, but then I overhear a rep that helped the person in front of me that it would be a minimum of 2 – 3 weeks as he requested to be put on a waiting list.
When I finally got called by another rep about 10 – 15 minutes later, he was just walking around looking clueless, mumbling my name. I repeated my issue with my phone again, and without being apologetic or even very friendly or informative, he tells me «Go to the Apple Store» with no other explanation. Irritated, wet from the rain, and freezing cold… I said «Seriously? So unless I get a new phone, I’m SOL?» He responds in a very condescending tone, «I understand your frustration and I sympathize, but there’s no need for cussing.» Omg… was this guy for real? Way to treat your customers that have been loyal for a very long time… just another reason to contemplate switching to another carrier. Two thumbs way down, Jonathan.
P. S. I wish that I had been informed up front at sign in that I would have to go to the Apple Store for help, instead of that cold wait and being treated so rudely! How awesome is it that AT&T is an authorized carrier of Apple products and when there are any issues, you get the boot so quickly?!

This store gets no stars. AT&T really screwed up this time, so much that we took our business to Verizon.
When the iPhone 6/​+ came out, as long time AT&T customers, we placed an order for one iphone 6 & one plus as soon as we were able to online. When the charges occurred on my card, it didn’t seem like the correct amount for both phones. I had to talk to 3 representatives, and a manager, a collective 2 – 3 hours of call time, to ensure they would change it and correct our order. Fast forward to when our boxes arrive, and sure enough, one phone isn’t a plus, although the manager assured us that everything would change over correctly.
We had to go to the store in Pearl City so we can return the wrong phone and get the right one. We figure, we go in person, they can’t screw us over again right? Wrong.
After a substantially long wait we finally get someone to help us return their phone and reorder a new one. Although the man who helped us was very helpful, his name was Anthony, his colleagues weren’t. This one girl looked very irritated that he was a little slower at his job… I think she was his superior. The customer should NEVER feel or see indifference or attitudes between coworkers!
Anyways one week before the plus is set to come, we get an email that phone order was cancelled and when speaking with customer service, they said it is to do with the store itself.
We go BACK to the store for a second time, with another long wait. They basically said that the order was cancelled because we used a debit card instead of a credit card for the down payment. Although when we did pay in store, they didn’t inform us we should be doing that. My husband’s debit card changed so when they actually processed the payment 3 weeks later, it declined. Instead of notifying us, they cancelled the order all together. After much frustration, they didn’t offer any assistance. They offered us to reorder again (why, so they can screw up again?) but the phone won’t «probably come till end of November.» I asked for the store to expedite shipping or procedure since the phone would be delayed 2 whole months for an original order. Their response «oh we can’t do that.» Their solution was to call us if a customer returned their phone (who would do that?!) and the manager gave us a petty 25% off a case. The phone cases for the new iPhones run around $ 60 or more! What is a mere $ 15 off gonna do for a PHONE WE DON’T HAVE. Idiots!
PS stepped into Verizon for the first time and not only were they nicer and quicker, but they were able to give us an exact ship date. The plus is coming 2 weeks sooner shipped from Verizon than the «somewhere around the end of the month» BS time frame AT&T gave us.

It took two hours to leave with an upgraded plan & a new smartphone because my boyfriend & I were oblivious to such a monumental day in technology – the release of iPhone 6. Obviously, we’re not the most tech-​savvy people.
After an hour of waiting, someone finally called my boyfriend’s name. Thank you Lloyd! I was impressed with the overall patience, attentiveness & knowledge of our associate. He gave us recommendations of cell phone repair shops with my boyfriend’s persistent requests even though his buss up phone was beyond repair. In the end, he went home satisfied with his purchase.
Aside from the service, I couldn’t help but notice the real-​time customer check in system projected onto a TV screen, the integration of the associates’ lanyard scanners with their iPads, and the in-​store demonstration of the dynamic Beats Pill speaker.
I have a different service provider, but their excellent customer service & innovative technology ALMOST made me want to switch over.

I am very disappointed with this store’s treatment of my mother. Bottom line, if you have an elderly relative and they want to look into AT&T, go along with them to make sure they don’t get railroaded into something they don’t want. She told the sales person that she wanted to save money on her land line, the deal they gave her actually cost more. Plus they gave her an iphone, didn’t show her how to use it, and didn’t tell her she’d have to pay a $ 40 upgrade fee. When she complained to the manager, he said «I’m sorry, we should have told you about the upgrade fee before you committed to the phone». That was it, no discount, just an empty apology. Be careful with these folks.

All AT&T or any cell phone company starts with 3 stars. Why? Because the corporation does not service their customers. It’s just a known fact that they do not have the customer’s best interest in mind. They are salesmen who have a product to sell, and I would wager to guess they work on commission. So I don’t blame the workers. I blame the corporation.
However, I added a star because I have never had to wait long for help at this location. The workers, for the most part, also seem to be pretty down to earth. One lady gave us information on a cell phone repair shop after my husband broke his cell phone screen since we all know replacing it costs your first and second born child.
Yes cell phone companies deserve their own level in hell, but we all rely on them. Might as well have employees who try to keep it a little bearable.

Nice store, but it’s weird to watch the employees smoking outside.

Iphone 4 is what I was looking for and I know exactly where to get it. My boyfriend and I went here because this place is new and the parking is more convenient than the one down the road from our house.
As soon as we got in a someone greeted us and took our names down on the Ipad and told us that a sales representative will help us as soon as one is available.
We walked around for a bit and then an available sales rep helped us. His name was Walter and he was very informative and was very helpful. He checked on our availability for an upgrade and was honest about the questions we asked him. He was also nice enough to help me move my contacts from my old phone to my new one.
I highly recommend that you see him because he is just so genuine and he knows what he is talking about. I will surely see him again for my next upgrade. He also walked us out of the door and handed my package at the door. What a guy, what a sales guy!