Extra Space Storage

I rented a climate controlled unit, for 6 months, in the back of a neighboring business, through Extra Space Storage. I paid $ 145.00 per month. During that time the unit flooded during a heavy rain and soaked half of my possessions in an inch of water. I never received and apology from Peter the manager, no credit, no help mitigating the damages, and no offer to move my possessions to another unit. The only thing Peter said was, «I hope you have insurance.» Fortunately I had a small policy through Extra Space, and 3 months later I’m still fighting with them trying to collect my reimbursement. Come to find out from the business owner, who’s building my unit was in, the flooding issue has happened for years and Extra Space has continually disregarded the issue and continued to rent the unit to unknowing tenants. 4 days after we discovered our items were soaked and covered in mold, Peter started calling (3X total) wanting to know when all of my items would be removed from the unit, as they had another tenant waiting to move in. Never again would I rent from Extra Space and I would advise anybody who’s looking to rent, go some where else.