Sephora

Came her for a custom makeover. I went in on a whim. I didn’t really have a specific look that I wanted to achieve. But my artist Amanda did an amazing job! After she completed my makeup, I felt like a million dollars, like I can pass for a celebrity walking down the red carpet. She was personable. I felt like I was in good hands. She also gave me a few helpful tips. I ending up buying the lip color she put on me. Will definitely be back for another!

I had such a wonderful birthday makeover by Shayla! So knowledgeable and sweet! Nobody likes a «know-​it-​all» attitude. I loved it! Learned about FREE weekend morning makeup classes too!

The staff is unfriendly and their either non helpful or pushy! But there one nice guy that I really like he’s one of the makeup artist. He took time to help me when he was doing someone’s makeup I actually felt bad. Overall I love sephora

I love this Sephora location! Any time I need help with a product there is always someone available to help me. Pretty much 100% of the time the item I need is in stock. If not, it is always offered to have it ordered.

the heavier girl w/​the green hair was a little pushy and awkward but she was much better than the other ladies who worked there.
it reeks of perfume which I am allergic to but otherwise not a bad shop

I usually shop at Ulta because of their better rewards system, or Macy’s for Mac, but I had a gift card so I went here and I didn’t even end up using it. I came in and no one greeted me which is whatever, I’m fine with browsing but all the associates were staring at me like they thought I was going to try to shoplift! No one asked me if I needed help they were just all watching me like a hawk! This greatly frustrated and offended me. I needed to restock on a bunch of supplies so I was planning on spending much more than my gift card, so they lost out on a HUGE sale. I will stick to Ulta and Macy’s where they don’t treat me like a thief, but as someone who is spending a large amount which I usually am. Thanks for the concern Sephora but I have never shoplifted in my life,

I recently had a horrible customer service experience at this location. I have shopped at Sephora for years — for both personal and professional needs. I would never think that at this point in the world a guy walking into a sephora would even cause a raised eyebrow however — can’t locate my beauty insider (oh you have one the girl says, why yes I do) no samples offered or VBI gift offered. The store manager actually contacted me to resolve the issue and she was very kind and a genuine person. I was very appreciative of her kindness. However, looking at the past reviews this type of treatment isn’t uncommon at this store. Crappy, eye rolling attitude from 17 yo girls who clearly need more make up tips than I? Waaaaay over it, it’s easier to order online.

This weekend while shopping at the Northshore Mall we decided to stop in at this store to buy a few different things.
The store itself was well stocked and had everything we were looking for. We ended up buying a gift card as well which was an easy process.
The main issue that we had here was that the staff were inattentive while we were in the store which made finding items more difficult. Waiting to checkout was also a hassle. Even though there were only two people in front of us, we waited for no lie about 10 minutes to finish our transaction.
In the end the store itself was great, but the staff needed to be a bit more proactive in helping out customers as well as being a bit faster when it comes to checking out. That being said, we will shop here again and hopefully our experience is a bit better.

I love Sephora if I ever win the lottery I’m going to buy myself one just for me. I love looking at all the products they have and the free samples. Those free samples make my day. The employees are helpful but they can also be overwhelming. I like to look around and if I need help I will ask but one employee after another keeps coming up to you. Sometimes I just want to run in and out I get that it’s their job but let me breathe.

I went here looking to try some new foundation and was matched by a woman working. When I got home to use the product I put it on and it made my skin this strange orangy/​pink tone. My boyfriend even commented on how terrible it was. So, I had to return it. SO bad. Besides, that annoyance of not being matched correctly and comming back to return it everything was fine. Maybe some more training on matching customers– or even if one brand doesnt have a color that blends in with the cutomer’s skin to suggest another line and offer those suggestions?

I am one of those girls that doesn’t know a ton about make-​up and I just use the basics. I have really fair skin and in earlier years struggled with breakouts and my skin is pinkish due to this. I really wanted something to even out the tone of my skin and give me a more defined look, for the everyday, THAT LASTS ALL DAY, unlike my Bare Minerals.
I definitely had the CLUELESS look going on with so many items to look at and so many different directions to go. I was greeted by a woman who introduced me to Jazmine who Ultimately gave me a new outlook on make up. She brought me to the station and showed me what she was using and how to use it. She was really personable and sweet.
The only drawback was that since I wasn’t a real make-​up expert, I wasn’t really educated on how much money I was going to spend, but it will last me a long time and I will most definitely go back for more. :)

I pretty much buy the same products all the time when it comes to makeup, but whenever I feel like mixing it up I get some pretty good advice from the staff here. Savvy is one of my favorites, he’s very helpful with recommending new products, like the TARTE Maracuja creaseless concealer that I am in LOVE with (Thanks Savvy!!). The women who work here always have such amazing eye makeup on, and they give great tips. This is one of my favorite Sephora’s to shop at.

I like the products sold at Sephora but I do not like the customer service at this location. Every time I enter this place, I get the distinct feeling no one wants to help average looking chicks at this place. I just need some help matching my foundation or lipstick! There always seems to be a ton of staff standing around chatting, observing me struggling at the lipsticks. I am never greeted and no one asks if I need help. Instead, I have to awkwardly walk up to a bunch of Sephora employees acting like it is their lunch break and say something weird like «Can you help me?». Weird, cause I thought that is why they are there.
I recently inquired about the existence of a longer lasting lipstick (read: one that lasts longer than an hour) and was curtly informed that they do not exist and I should just get a lip stain. A STAIN??? Stupidly, I gave it a try and every time I wear it it just looks like I just chugged a bunch of merlot. In short, the salespeople aren’t helpful or kind and really make me feel uncomfortable. Seems to be a recurring theme at this place, no?

This review is more about their customer service instead of the actual store… as most of you know Sephora has a plethora of amazing and often hard to find beauty products. However, their customer service is totally inconsistent. There are days when I walk into this store and am totally ignored. However, my last trip there I was fortunate enough to find an awesome employee who helped me choose a new foundation and even took the time to teach me how to apply it with a makeup brush instead of a sponge. But then again I’ve gotten that so-​called manager who literally runs and hides when you ask her a question… Step up your customer service Sephora!

Sometimes Sephora dosent seem to carry the whole product line of some brands, Iv had to go next door to nordstrom to get a NARS powder not because sephora was out of stock but just didnt carry that item. And I also feel they skimp on the samples and the 100 point gift are really really tiny. I have to get the 500 perk gift to really feel like im getting something for my loyalty. Other stores give out samples like crazy and i would like sephora to do the same. Its not that i just like it because its free, I v bought full size products over $ 100 because of a sample before. I spend about $ 650 in sephora every year and I should get more perks!

This is one stop shopping for just about all your beauty needs. I used to go to the makeup/​skin care counter at the department sores but Sephora pretty much has it all. They don’t carry Mac so that’s still a trip over to Nordstrom but I am becoming a fan of other brands too. I became a VIB (Sephora’s ‘very important beauty insider” program) years ago and I’ve noticed lately they really amped it up. For every $ 1 you spend you get a «point», the points add up and you get free stuff. Every time I go I get something free, nothing huge but a decent size sample of a new product.
I read a few other reviews and I have to admit, the staff is a little in your face. Every time I turn a corner there is someone asking me if I am finding everything ok. One time I was in there browsing skin care stuff and this lady wouldn’t leave me alone or shut up. I finally ran way form her (lol) and I think she got the hint. I don’t think they work off commission so they are just trying to be helpful I guess. I’ve haven’t met up with any bitchy people like what other people wrote, and I hope I don’t, otherwise I may have to edit my rating ;-)

The staff here is very… ummm… welll…
–not knowledgable with the products
–rude
–they stalk you like your stealing

Well I guess they hired a whole new staff cause I’ve never had an experience with bitchy staff, in fact just recently a employee and I were joking around with my boyfriend, who usually stands there awkwardly while I shop.
I don’t buy all my make up here cause I can get Cover Girl foundation for less than $ 10 at any Walgreen’s, but this is where I come when I need make up utensils or specialty stuff that you can’t find in a Walgreen’s. Just recently I went there to pick up some gel eyeliner named Smudge Pot by Stilla.
I am a member of the Sepohra Beauty Insider and I suggest that to everyone. It’s free to join and completely worth it

Well I guess I will have to agree with most of the other reviewers that SOME of the girls that work at this location are a little bitchy (WHAT DO YOU EXPECT ITS PEABODY). But from what I’ve experienced a lot of the sales reps are super nice. I’ve only been to the Burlington store once, I usually go to the Copley mall because I’m in Boston more often, and I would have to say I like the one in Peabody the best.
Every time I go in I’m always asked for help and once I say no I am no longer bothered. There’s an older women there that’s really sweet and always makes casual conversation with me. The cashiers are really nice too. Once girl in particular is awesome because she always remembers me, as i shop there often, and gives me TONS of free samples. Also one time when I was picking my beauty insider sample I picked one i didn’t have enough points for on accident but the guy at the counter gave it to me anyway. The best part is I never have to wait in line, if there is a long line someone always comes to the register to help cash people out. I haven’t had a bad experience in this store yet and I am totally glad they opened one that’s much closer.

I was thrilled when I heard there would be a Sephora coming to the Northshore Mall — I usually have to drive on down to Burlington to get my make-​up fix.
While on a recent trip, I stopped into Sephora to return a Laura Mercier product that I didn’t like. I have to admit that the return policy at Sephora is amazing.
Anyhow — I had my product and receipt and took it to the Northshore Mall so I could check out the new digs.
I was completely ignored. WOW. Bitches in here. Welcome to Peabody. I asked one lady (wish I got her name) to help me replace my Laura Mercier product with a new foundation primer. I let her know what type of foundation I used, my skin type.ect. It was like she was doing me a favor by walking me over to the display and pointing to it. «There.»
Fuuuuuuuuck you bitch. Not even interested in dealing with your holier than thou attitude. Merry Fucking Christmas.
I walked over to another lady and she was very nice — helped me pick out a new primer, and spent some time with me answering questions I had.
I loved the look on the first womans face when I walked right by her as her co-​worker was showing me a few different products.
I spend upwards of $ 100 a month in here, sometimes more. I love trying new things, and shop here for friends and family often.
I think I’ll stick to the Burlington store.
3 stars because I love this place, but this one lady just ruined it for me.