Saulnier Hardwood Floors

Saulnier did a wood flooring patch job for me and the quality was fantastic. You can’t tell at all which boards were patched and the rooms were all sanded and refinished. I was very happy with their work and I manage commercial construction projects for a living so I’m very accustomed to many different contractors. These guys are worth hiring.

As one of the bazillion residents of the Northeast with ice dam related issues this winter, I turned to Saulnier to repair a warp in the hardwood floors and refinish the rest. Having no experience with hardwood floors (I grew up with them but, duh, my parents handled that, and my previous condo had all carpeting), the first thing Saulnier did right was help me learn what I didn’t know. They, actually Brian, was the one who explained why I needed to all the floors and not just a patch job. He told me that they could fix the floors in shifts, i.e. work around where my furniture could be moved so I didn’t have to move out entirely. He even recommended a service that would move my furniture as well. Lastly, he measured my bathroom door to see if my refrigerator could be moved in there (it could and did) and also reminded me that my homeowner’s insurance would cover the cost of a hotel. Once I felt that this situation would be far less burdensome than I feared, Brian invited me to the showroom to look at wood samples. The showroom, though small, has some gorgeous samples of wood design, and if I were a millionaire, I would have ordered medallions and fancy trim all around the edges of my open-​concept condo. I was actually overwhelmed in the showroom, but later Paul encouraged me to go with a standard popular light wood color with «flame.» I had some idea of what it would be, but basically, I trusted them enough to go with «Surprise me.»
I was not disappointed. They did a great job and even took the time to touch up a spot that had been smudged and to fix a cracked step in the hallway. They repaired my floor in «shifts» and were really friendly doing it.
One suggestion I would give to them and all businesses, though, is that they may want to be a little more organized with telephone communications. I found that communicating with the «office guys» was sometimes muddled because they were in their cars or not in the office and clearly hadn’t written down what I said (for example, which bedroom was NOT getting done or which day they were supposed to come back for the second half of the job — even though it had been discussed more than once). This isn’t a slight against Saulnier because everything got done and done well; I think it’s just fallout from a more mobile way of doing business. I simply wish that contractors would go back to the business model of having a middle-​aged office lady who answers the phone, is super organized, keeps the guys organized, has big hair, wears a lot of lipstick and calls everybody «Hon.»
Bottom line: they were terrific and my floors look great. Highly recommend!

Saulnier Floor refinished my wood flooring in my recently purchased house in Brookline, Ma. After purchasing my house and being located in California, I had to find someone that I can trust to refinish the badly beaten up oak floors in my «new» (1935) house. Mr. Paul Saulnier responded quickly to my calls and provided detailed information on what was needed to restore the hardwood floor. Two crews divided the project, one to strip the floor and coat, and the second to repair the missing and damaged wood pieces. The house was so clean after the final sanding and coating, I didn’t need to clean after them to move into the house. They saved me a lot of work and grief.
I selected a water based finished instead of oil since I wanted the floor not to age into an amber color.