Sally Beauty Supply

Sally has great products, that’s not in question here. I shop at the Seabrook location all the time — the Seabrook store has great service and I love the Ion products in particular.
This was my first time in the Peabody location — and definitely my last. The 2 young women working were deep in conversation when I walked in and seemed immediately annoyed that they had been interrupted by a customer (I the only one in the store btw.)
I wandered around trying to find what I wanted without either asking if I needed any help. When I had a question about a product, I carried it to the front of the store — had to wait for them to pause their conversation — and then got a condescending reply as if I should have known what number developer I needed even though it wasn’t written on the package of hair color.
When I was ready to check out, I placed my items at the uncluttered register (the one NOT being blocked by a carriage full of messy merchandise) and was instantly told to move to the next register.
Is it really so hard to say «hello» and «thank you» or to, GOS FORBID, force a smile? We live in a world full of such apathy — especially, it seems, in retail and customer facing positions, that I try to do as much online as possible. How sad.
I’ve written this before but I will write it again… If you don’t like your job, do something else; if «something else» isn’t an option, then at least have enough professionalism to FAKE IT.

The staff here are terrible. The 2 main people that are there when I go in are a 25-​ish young lady with bleach blond hair who seems stoned whenever I go in, and an older 50-​ish woman who has the most unpleasant attitude, and no desire to exert even the littlest extra effort to be of assistance.
The last time I was there searching for my color, I could hear the older woman in the back room, on the phone, sobbing to someone about her marriage being over.
They routinely leave the front of the store un-​supervised, until the finally peek out from the back and see you standing at the counter.
I think from now on I’m going to make the trip to the store in Gloucester. The gals there are lovely, polite, and welcoming.

UPDATE: I bleached my hair, with no help from them, and it came out perfectly fine! My research payed off, as I tried to tell them. Here is a photo taken the very day after I bleached and toned it: